Pros: being a nerd, working with numbers and data and organization
Cons: small working environment, long hours, if there was an error sometimes you would spend all night trying to find it and fix it
I would help customers by processing their banking needs, set up new accounts, keep strict documentation of data and numbers, any special problems a customer was having I would take the extra time and effort that my co-workers wouldn't necessarily take to do all that I could to fix the situation. I learned a lot about organization, sales because it was a retail bank and the more accounts we opened the more compensation we got, and how to block out the enraged customer, they're not personally angry at me, they're just taking it out on me, so I would say I learned how to repress. Management was always pushing our sales and it's very difficult to convince a new client to trust you with their money, but we did the best we could. I loved my coworkers, we always worked together but we had to get along, we worked in a very small area together. The hardest part of the job was how disappointed and angry customers would become when they realized they had made a calculating error on their bank account and we weren't going to be able to refund their fees. The best part of the job was taking care of those clients with specific needs and sometimes it was as simple as pushing a check through early, they were always so grateful.