TCF Bank Employer Reviews

A typical day at work was 9:30a.m to 6:30p.m We ran simple deposits, withdrawals, transfers, etc. I was apart of the management team I was the supervisor. Management staff was good. My co-workers were hard workers, due to the line of work they felt they had no choice. The hardest part of this job was getting accounts in the store aisle.

Days start early in the morning with helping customers with their accounts. This was the first banking experience for me and it taught me everthing I know about banking. The tellers were the ones on the front line and had the highest responsibility for getting new accounts each month. There was a healthy competition between co-workers. The hardest part – more... of the job was when unable to make monthly quotas. The most enjoyable part of the job was helping customers. – less

very sales and customer service focused, many quotas to meet and issues for customer to resolve

A typical day at TCF involves interacting with many customers throughout your shift. Opening new accounts, closing accounts, and promoting for new customers. There is usually 3 people working at a time, with one manager on duty. The hardest part of my job is getting non customers to open a checking account. I love working with people in a professional – more... manner and environment. – less

fun place to work and potentail to groth in company for a better position

Nice job environment. Friendly staff and a lot of teamwork to achieve monthly goals.

Offered an upbeat environement to work in.
Many advancement opportunites

• Aggressively promote, sell, and refer products and services to customers
• Answer inquiries regarding accounts and other bank related products
• Open new accounts while providing appropriate information on regulations and policies
• Accurately process, closely verify, and promptly key all transactions in a manner that ensures TCF’s high standards – more... and high level of customer service
• Actively seek new customers by doing on-site presentations at various businesses – less

Sales, Building relationship with clients, managing the branch, assisting clients with their questions, mentor tellers, scheduling, running everyday sales reports, attending meetings to focus on the sales and client relationship build, making decisions keeping the client's needs and company's interests in mind, working to make sure branch stays in profit.

The branch that I work at is ok, I like my coworkers and the environment. However, the pay is not much and your job based on getting accounts. I dont like the company policies and ways of doing things, but hey it's a job. You can move up within tcf if you are good at sales. The branches are also open on Sundays so that might not be too fun.

Not a bad job but its just not for me. Not this type of forceful sales.

I love working here, but hours and money just isnt working for me.

my day started 7a.m counting the vault, from there i received my teller drawer and my station/post for the day.from there i would handle deposits, withdraws, opening and closing accounts, and solving customer issues.TCF taught me a vast array of things customer service, problem solving, how to deal with irate customers in a calm and cool manner. i loved – more... my management they were supportive great leaders and easy to talk to.the hardest part of my job i would have to say was trying to calm down and explain a problem to an irate customer. the most enjoyable part of my job there were so many its hard to single one out i loved every aspect . – less

A typical day at work consisted of running teller transactions and assisting customers with many different account needs and questions. While at TCF, I learned how to be a productive and helpful customer service representative. I also learned how to multitask with many different tasks throughout an extended period of time. The management within TCF – more... was not very well-rounded. The skills that they looked for in managers were simply focused on meeting sales goals rather than management and interpersonal skills. Often times the upper management did not have the personal skills to effectively manage their employees. Their intense focus on meeting goals led to customer and employee neglect. As for my coworkers, many of them were significantly older than me and had been at the same location for many years. Those facts led to a sense of seniority and disrespect which made it very hard to effectively delegate tasks and jobs to my employees. The hardest part of my job at TCF was coping with the internal morals and values of the company. Too often the main focus was to simply meet goal rather than deliver effective customer service and proper treatment of the employees. The most enjoyable part of my job was learning everything that my job entailed. I am a very detail-oriented person so I excelled at the operations aspects of working at a bank which made my job enjoyable even despite the internal management, moral, and values issues. – less

I worked for TCF BANK for 3 years and they were a very bad bank. They expected you to do everything that a full service bank does, however they only paid you have service pay. You were not allowed to do a lot of things that other banks would do but wanted you to.

A typical work day consisted of opening accounts, making deposits and withdrawls and keeping customers happy. My hardest part of the job was being forced to keep a monthly individual quota and having your job at stake.

My experience at TCF Bank has been very pleasant and productive. I am part of the Call Center Management Team in which we actively share information and Best Practices. The Customer Service Call Center is growing and continually refining best practices. It has been exciting to play a role in the development of the Call Center.

Working at the bank was the first time I had to work with the public face to face, at first I found the job very difficult but once I got comfortable it bacame easy. I didn't like speaking to groups of people this position really helped conquer that fear.

Daily Routines.
Poor Managment Training.
Managment was to friends with Tellers, corrupted TCF.
No team work.
Sales goal to high for poor customer service.

At the time of my employment the HR department had great opportunity for growth. I moved up five times in a five years.There were a lot of mentors in the HR department that were great when you needed guidance