COMPANY: Tata Consultancy Services :
In the Bankruptcy department for the USCAD division since March 2010 to May 2012
Process: US Bankruptcy.
Company Name: Tata Consultancy Services.
Clients: Citi Mortgage Inc
Experience: 2 years 2 Month.
Current Role : Process Associate
Raise tickets in service desk portal if there is issue – more... in MS outlook, Citrix and other issues in Applications that we work in.
Handles chapter 7,11 &13 bankrutcy cases of invester loans like Freddie Mac, Fannie Mae & other investor loans
To deal with the Attorneys of US Bankruptcy Court, Attorneys and trustees appointed by the court/creditors/customer who have filed Bankruptcy until the case gets discharge/dismiss or relief grants.
To gather information from the Attorneys and trustees about the case details of CitiMortgage Inc.'s debtors who have filed Bankruptcy.
To reply to inbound calls from Attorneys regarding the BK case details.
To update the case history of the BK filed customers according to the US BK court docket's report.
To prepare the Schedule Adherence for the team, used to track wastage of time In process
To complete Login - Logout details on a daily basis to keep track on staffed hours & production hours. At the end of the month this will be forwarded to the client for billing purpose.
To send projected logout time for the team on a daily basis to met minimum of 9hrs staffed hours & 8hrs production hours to avoid billing hit.
Have conducted trainings across the team.
To prepare payment ledgers to avoid the dispute in the due date of the customers.
Dealt and expertise with the Chapter 7 and 13 of the US BK.
Maintained more than 98% of Quality
Train new joinee's about the entire process before they hit the floor. – less