Pros: no comments
Cons: no comments
The company migrate to pune.
To assist corporate customers with broad spectrum regarding different corporate Internet
connections. (I.e. ILL, NPLC, IPLC, VOIP, VPN, INSTA-CC, etc.)
Booking ticket for customer, coordinating with the internal team.
Handling local and international customer calls pertaining to technical queries.
Coordinating with – more... international carriers like WCM/MCI, Cable & Wireless, SingTel, AT&T etc.
Coordinating with Local Lead providers like TULIP, TTML, MTNL, BHARTHI, BSNL.
Updating the customers about the current status of their complaints.
Handling escalated issues & Preparing reports.
Handling correspondence for the Corporate Helpdesk and interacting via mail with Customers and Internal Departments. – less