Pros: occassional free lunch, always recognizing team effort, great work benefits
Cons: not as large compared to its competitiors in canada, but is growing fast.
A company filled with great team culture, respect for environment, and humane management that constantly drives its workers to work up to their highest potential, to provide excellent customer service experience to guests.
Each day the company holds a short quick meeting, which starts by giving recognition to some of the members who revealed great – more... guest service moments, and goes on to praise about team achievements with sales.
The company stands out among its competitors in a way that it encourages its employees to achieve the attainable goals set by managers, rather than expressing disappointments for not meeting up the expectations. This was a great learning experience for me, as now I know that people want to be encouraged rather than blamed, and want to be led than managed.
The customers are referred to as "guests", which is the greatest value of the company, and thus their priorities always come first. Depending on situations, the company offers a variety of feasible deals for guests who have reasonable complaints or feedback on products or services provided.
The company also values its employees as the greatest asset, in which unsafe practices in work environments are discouraged if they can physically harm the employeees, even if it can be unbenefitcial to the company. The company also strictly complies with its safety rules for its employees, giving immediate attention to any impolitical offence among the team members, to ensure the respectful work environment is maintained for everyone.
The hardest challenge is neither more, nor less than leaving the guests satisfied and ensuring them to come back to the store, which contributes to increase in sales, eventually causing more benefits to employees and the company. It is also the most enjoyable part of the job, as there is nothing more pleasant about seeing the guests smiling when they leave. – less