Tansley Woods Family Health Clinic
STATUS: PART TIME to become FULL TIME
REPORTING TO: Dr. Amanda Jerome
SALARY starts at $14/hour with 3m probation and room for increases
Dr. Jerome runs a comprehensive and accessible family practice where our goal is to ensure top quality primary health care. Brand new office that will be growing and expanding to a 3 doctor clinic.
The receptionists are responsible for supporting the daily operations of the clinic. The successful candidate will be responsible for understanding the clinic’s vision, mission, values and strategic plan so that they will communicate with and co-lead other team members. This person will help to ensure the safety of the workplace so that all equipment and policies are in place to function safely.
The position includes administrative, on a priority basis, as well as a clinical role.
Qualifications / Skills / Knowledge:
Excellent Computer Proficiency : Windows, Chrome, Adobe, Gmail
Have ability to show discretion and professionalism at all times
Strong problem-solving and time management skills
Dedicated hard worker - always keeping busy
Excellent interpersonal and oral/written communication skills, and conflict resolution skills;
Ability to maintain confidentiality and impartiality;
Capacity to adapt quickly to a fast paced, dynamic work environment;
High degree of accuracy and attention to detail;
Proven participatory work style;
Ability to work independently and with a team (e.g. ability to work effectively with all members of the health care team);
Ability to prioritize, manage time effectively and be flexible in a very active work environment;
High level of accuracy and attention to detail;
Exercises good judgment;
Experience in a medical setting and with electronic medical records (OSCAR software) is a definite asset.
A sensitivity and compassion for the needs of the patients is a quality that is of utmost importance.
Patience and tolerance in an environment that is very demanding.
An ability to work under pressure, meet deadlines, and work independently.
Experience with taking tight schedules and guidelines and communicating in a positive manner to patients without negative connotations
MAIN RESPONSIBILITIES AND POSITION OBJECTIVES
Ensure that the patients are well served - booking appts, coordinating needs, referrals
Liaise with patients and physicians.
Handle administrative aspects to make the office operation more efficient - mail, faxes, phone
Represent physician - public relations - ambassadors - politely reinforce office policy and goals of care
1. Reception / Patient Visit Coordination
Greets patients upon arrival, assesses and directs to appropriate areas
Answers phone to set up appointments for patients with appropriate physicians and/or
Interprofessional health care providers (IHPs).
Answers patient related questions or inquires and refers to appropriate individual if beyond scope.
2. General Office Duties
Performs clerical duties (e.g. photocopies, faxes, e‐mails, picks up/delivers mail) for the team
Carry out referral and procedure bookings.
Assists with information technology problem‐solving including support of the electronic medical
Assists with patient communications (e.g. writing or organizing letter mail outs, phone calls, etc.)
as it pertains to quality improvement strategies.
Supports operations of the clinic by proactively problem solving and following up when items
need to be fixed or cleaned up).
Inputting / Tracking all business expenses (optional)
Develop and distribute clinic forms, e-forms, resources, mail-outs to patients
Oversee team scheduling, vacation requests
Assist with orderliness and cleanliness of clinic
Ensure waiting room cleanliness
To identify best/appropriate sources of data.
Assist with data improvement suggestions and corrective solutions.
Collaborate with stakeholders and facilitate team activities as changes are implemented.
Assist with patient communications (e.g. writing or organizing letter mail-outs, phone calls,
etc.) as it pertains to QI strategies.
Promotes communication amongst the team
Problem solves as staff issues arise
Supports individual growth through ongoing professional development
Upholds values of the organization amongst team members
Promotes participatory management style
Fosters an atmosphere of professionalism, accountability, shared learning, celebration and positive outcomes
Liaison to sister-site
Liaison to community partners, agencies, hospitals
Develop collaborative role with onsite Physician(s)
Know established work and administrative responsibilities
Using time conscientiously, arriving on time for work in suitable attire and using breaks, flex-time and sick leave appropriately.
Confidentiality of Information
Ensures adherence to the freedom of information act and protection of privacy.
Exercises fullest discretion and good judgement related to sensitive information
Maintains confidentiality of team, personnel and client information.
Communicates effectively with health care team members to create a cohesive team
Communicates effectively with all clients, families, peers, colleagues and other health care professionals, service agencies and community partners
**The above responsibilities are not to be considered all inclusive; the individual may be assigned other related duties in the interest of efficient operations of the clinic.
Thank you for your interest in the Tansley Woods Family Health Clinic. Only those candidates selected will be contacted for an interview