Client Support Specialist (Current Employee) – North York, ON – 13 March 2018
Call center agents are required to deal with multiple products like credit cards, deposit accounts and Mortgages with no increase in pay. At other banks, agents are specialized. Guidelines are also so tough that it's hard to earn a monthly bonus.
Pros: free food, team outings, and casual 'orange' culture.
CSR - Customer Service Representative (Former Employee) – BC – 4 January 2018
On paper, a low level role (CSR) with Tangerine is great. If you are working 2 jobs, are in school, or are recently in the workforce the pay is great. They are accommodating with busy schedules and the benefits are good. But, quality of management is severely lacking, at least at the location I worked at. Professionally speaking, management was quite poor; inefficient day-to-day processes, little care for on-site security even after multiple incidents, and an unwillingness to deal with problems like customer complaints. In regards to non-professional matters, (this does not apply to all management, just one outlier) the main problems were an inability to act objectively, and occasional racist comments. These remarks included opinions on driving abilities, saying "your people", and referring to employees by their apparent background. I'm sure other locations do not have this problem, but the fact that this and all of the other issues was allowed to happen because of a lack of oversight and review by upper management ruined my experience. This does not mean that the people at Tangerine are mean, or bad people - they were all perfectly charming, good people who maybe either weren't suited for management, weren't given the right tools to manage, or lacked sufficient oversight and review. If you are looking for an entry level role, like a lot of down time, and don't want to move up, this pays about 15-20% more than a competitive position so it may be good for you. But if you are someone who likes a neat, efficient, high-quality workplace with room for advancement regardless of paymore... then this is not for you.less
Administrative Support (Former Employee) – Toronto, ON – 8 November 2017
Tangerine used to have an amazing culture that fostered empowerment and transparency, however recent changes in leadership, and in particular changes to the Human Resources leadership have had a drastic impact on the culture. The Bank has lost a significant number of terrific leaders as a result. Until the situation improves, I would not recommend pursuing opportunities at the bank.
Fun atmosphere, subsidized lunches, healthy snacks
New HR Leader is NOT a very good people person - not authentic in any way.
Senior Developer & Tech lead (Current Employee) – Toronto, ON – 28 October 2017
Great team and work culture. Casual dress code all week long .Nice location at Victoria park and Steeles. The best manager i ever worked for . Continuous integration with Jenkins is nice , but have to deal with Clear case and RAD
AML Analyst (Current Employee) – 3389 Steeles Ave E – 27 October 2017
Great company, Job security.For one thing, we don’t have expensive brick-and-mortar branches, which means we can pass those savings on to you. One way we do this is by paying you more interest on your money without charging you unfair fees. But that's just the start.
Hard Worker (Current Employee) – Toronto, ON – 14 September 2017
Great potential, but lacking many things that great companies have. Filled with great people who want to do great things, but suffering from internal issues that are holding them back and eroding the corporate culture.
Customer Service Representative (Current Employee) – Toronto, ON – 11 September 2017
It is wonderful place to work, esp if you are a financial background. I started approx 9 months and hope to move further within the organization as it provides ample opportunities based on your skill set.
Current employee (Current Employee) – Toronto, ON – 29 August 2017
It is all about who know in Tangerine. Just ,dont speak up , say yes to everything and you will see yourself at the top. Dont challenge, or else you will be on the bad books. Ever since they have launched new tools for contact center everything has been failing. Everyday is system issues when taking calls. Non stop calls, employee are disengaged, turn over is higher. Feels like everyone is watching your move. Managers are busy going to meetings and taking calls. New management recently wants managers and suport staffs to take calls during busy tine and peak season, you must be kidding me! Managers and other support staff are treated like a back up staff so they dont have to hire new associates.why not forecast and hire a back up agents? Very sneaky way of controlling budget. No direction, no vision ,tangerine will go down soon.. Very soon with everything is being broken from system, tools, politics and inexperience management leading without a clue. Stay away from tangerine and save yourself. Shiftbid sucks! Incentive sucks! Rewards suck! Headset sucks! Client complain all the time. For god sake spend money on good headset Computer breaks down all the time! Tools break down all the time in contact center! Neverending queues! I cant wait to get out This applies to Toronto and Moncton management.. Everyone is phony! Amen
Retail Sales Associate (Former Employee) – Richmond, BC – 26 July 2017
During my time there, I really enjoyed the prospect of volunteering, and giving back to the community, what I did not enjoy what the work culture in the Vancouver office. The employees at the time were scheming, backstabbing, back talking, unenthusiastic, and generally mean persons. It was horrible.
Fraud Detection and Risk Analyst (Current Employee) – Toronto, ON – 20 June 2017
analyze clients clients spending trends and determine whether or not to apply a block to the card because of a large suspicious purchase or to allow further transactions go through because client usually makes large purchases from that merchant
Associate (Former Employee) – Markham, ON – 27 April 2017
Overall I thoroughly enjoyed working here during my time at Tangerine Witnessed a lot of changes due to restructuring and the renaming of the bank. Miss the work-life balance and friendly colleagues along with the free snacks and subsidized cafeteria. CEO is fantastic although management is hit or miss like any place.