Nepotism & favortism all the way to top
Current employee (Current Employee) – Toronto, ON – 29 August 2017
It is all about who know in Tangerine. Just ,dont speak up , say yes to everything and you will see yourself at the top.
Dont challenge, or else you will be on the bad books.
Ever since they have launched new tools for contact center everything has been failing. Everyday is system issues when taking calls. Non stop calls, employee are disengaged, turn over is higher. Feels like everyone is watching your move. Managers are busy going to meetings and taking calls. New management recently wants managers and suport staffs to take calls during busy tine and peak season, you must be kidding me! Managers and other support staff are treated like a back up staff so they dont have to hire new associates.why not forecast and hire a back up agents? Very sneaky way of controlling budget. No direction, no vision ,tangerine will go down soon.. Very soon with everything is being broken from system, tools, politics and inexperience management leading without a clue.
Stay away from tangerine and save yourself.
Headset sucks! Client complain all the time. For god sake spend money on good headset
Computer breaks down all the time!
Tools break down all the time in contact center!
I cant wait to get out
This applies to Toronto and Moncton management.. Everyone is phony!
Free snacks, lounge, quiet rooms