Bilingual Saving Specialist, Toronto, ON - July 23, 2016
Starting at 9am, my fellow customer service advisors and I spend most of our day answering inbound customer enquiries, mainly via telephone and sending email. During the working day I often liaise with other departments within the company, to deal with a variety of customer service queries. The hardest part of my job is undoubtedly delivering bad news to customers as a result of decisions beyond my control. The best and most satisfying experience I’ve had with a customer is when I helped an elderly gentleman upload a document onto one of our client’s websites.