Member Care & Marketing Coordinator
Talisman Centre - Calgary, AB

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Talisman Centre is a world class sport and fitness facility that inspires individuals and teams to achieve their goals and dreams through innovation, expertise and passion. Owned by The City of Calgary and operated by the Lindsay Park Sports Society, Talisman Centre has room under its iconic roof for everyone – from elite and amateur athletes to those dedicated to reaching their individual fitness goals. Employees of Talisman Centre are guided by our four core values of safety, legendary service, excellence and innovation.

Role: As Member Care & Marketing Coordinator you will be responsible for providing the marketing and administrative support for the department’s engagement, retention and community strategies. Central to this role is understanding Talisman Centre’s member philosophy and advancing its member culture. This role encompasses a wide variety of responsibilities and involves liaising with numerous departments and team members. A positive, idea driven personality is vital, along with building strong working relationships with staff and members.

Reports to: Sales and Marketing Director
What’s In It for You:

  • This is a flexible full-time position that requires 2 evenings a week and up to 2 weekend day support shifts per month to support facility events
  • Flexible and comprehensive benefits package including extended health, dental, short & long term disability, health spending account, performance based bonus program and RRSP matching program
  • Opportunities for professional development assistance
  • Free facility membership for you, plus a variety of free and discounted programs & services
  • Free on-site parking and a close location to the C-Train
  • Competitive wages, taking into consideration education and experience

What You’ll Do:


  • Pull various reports including but not limited to: renewals, swipes, sales, withdrawals, retention, program registration, promotional sales statistics, member statistics and loyalty retention
  • Analyze various reports as per above, and manually extract candidates that fit specific criteria, search for trends, as well as cross reference against complementary reports
  • Use of Talisman Centre’s software program, CLASS
  • Contact specific members by phone or email based on report results, and track results through business reporting and qualitative analysis

Retention Strategies:

  • Contact members that are a high risk for deflection to check their usage, suggest new activities, and provide solutions or resolve any issues
  • Offer personalized care to customers through structured follow up

Program Registration:

  • Maintain quarterly program registration administration
  • Analyze registrations between member/non-member to determine target marketing efforts
  • Be main contact for interdepartmental programing process and inquiries


  • Tracking and analysis of Member Guest passes
  • Obtain quotes, order, and maintain inventory of promotional swag
  • Community Board management
  • Charitable donation requests management and tracking
  • Assist and attend member and community events (tradeshows, stampede breakfast, river clean up, RIPPED-A-THON, partner events) and act as a brand ambassador for Talisman Centre
  • Competitive Market research
  • Produce customer alerts and support internal signage requests when appropriate
  • Support graphics coordinator with social media updates, web updates, and scoreboard updates
  • Provision of administrative support to marketing team members as required
  • Other duties as assigned

The ideal candidate will have:

  • Minimum post-secondary education in business or marketing
  • InDesign Graphic software experience or comparable will be considered an asset
  • Strong organizational skills, deadline driven with strong attention to detail and business acumen
  • Driven, success-oriented, flexible team player who can juggle evolving priorities in a collaborative, creative and fast-paced environment
  • Strong written and verbal communication
  • Exceptional customer service and interpersonal skills
  • Strong computer skills – MS office, Excel
  • Enthusiastic individual who wants to be exposed to a strategic Sales and Marketing department

How to Apply:
Submit a resume and cover letter detailing your salary expecations to Talisman Centre Human Resources by:

  • Fax: (403) 262-1001
  • Drop off: 2225 Macleod Trail S, Calgary, AB T2G 5B6

Please Note: This position will remain open until a suitable candidate is found.

About this company
As the largest multi-sport complex of its kind in Canada, Talisman Centre enables all Calgarians at any age, at any skill level and within...