The Customer Service Department is the active link between Talisman Centre’s strategic plan and its operational execution. The department is responsible to enthusiastically drive the dialogue with a diverse group of customers, high performance athletes and dedicated members which requires an individual that is personable, forward-thinking, solution driven and a team player with the ability to multi-task. We’ll expect plenty of passion, resilience and confidence – you’ll be someone who can always get things done to deliver on our commitment to customer service.
What’s In It for You:
Starting salary/wage range of $14.50 - $17.00 per hour based on skills and experience
Free facility membership plus a variety of free and discounted programs & services for you and your family
Flexible work schedule, which includes some early mornings, evenings and weekends
Performance based bonus program and an employee recognition program
After successful completion of probationary term, eligibility for our RRSP employer matching Program and our flexible benefits package
Professional Development assistance program available to support employee career growth.
Annual staff events including BBQ’s, Corporate challenge, December holiday party and many more
Free parking and close to transit with a C-train and bus stop steps away
Customer Service Team Members will work the following schedule:
Monday to Friday 3:30 pm to 11:30 pm
Saturday 2:30 pm to 10:30 pm
Sunday 2:30 pm to 10:30 pm
Talisman Centre Team Members are at the heart of our brand and continually build on our reputation as a world-class facility. If you love helping people, have a thirst for the sport and fitness industry, and can translate our programs and services into memorable experiences for our customers – then you may have just what it takes to be a part of our team. This job is not just about serving up information, but truly inspiring our customers.
A day in the life at Talisman Centre’s Customer Service desk requires an upbeat and can-do attitude. You’ll be greeting hundreds of customers and that’s before lunch time even hits. And just wait for the excitement of our after work and after school crowds when Talisman Centre becomes bustling with the energy of our Members and Sport Partner athletes. With over 1500 customers walking through our gates every day, there’s never a dull moment. Our team members are on the floor and are the face and flair of our company – with expectations to deliver Legendary Service, monitor and enrich customer experiences, engage with all members, and keep beat with key promotions and events. And yes, you will learn how to use and apply all the degrees of our CLASS software that touches our customer transactions– and with proper training we will get you up to speed.
- Superior communication skills, enthusiastic, strong team player, with an eagerness to contribute, and the ability to problem-solve are key to being successful in this role, as is a genuinely warm demeanor.
- Completion of high school diploma/GED and a minimum of 2 years of customer service experience.
- Computer skills including strong knowledge of MS Word, Outlook, and Excel are required.
- Certification in CPR Level C and First Aid must be obtained during the first three months of employment. Training will be provided.
- Must be able to work flexible hours including early mornings, evenings and weekends to support the facility operations.
- CLASS software program experience considered an asset.
Talisman Centre is one of the largest multi-sport facilities of its kind and sets itself apart by its pursuit of hiring and retaining the best people in the industry. We are talking about our unrivaled commitment to hiring professionals, administrators, coaches, trainers and instructors. With over 200 staff and 10,000 athletes visits a month and counting, we're always looking for creative, engaging, supportive, and dynamic people with a passion for sport – and people to join our team.
Our interview process includes a pre-screen process for shortlisted candidates. The pre-screen involves a 90 minute front desk trial with our customer service team members so candidates can experience the job first hand. As well, you will be provided 2 questions where a written response will be required. Those who are selected to move to the next step will then complete a standard interview.