Technical Support Specialist
TOMDOTCOM - Vancouver, BC

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TOMDOTCOM is a growing technology consulting and management company that is searching for our next Technical Support Specialist. We currently manage Microsoft environments with up to 150 users. We provide an open learning environment where you can expand your skills and experience. If you have the entrepreneurship quality and you are eager to learn, listen, and share your ideas, we want to hear from you.

Essential Duties and Responsibilities

  • Microsoft environment support and troubleshooting of desktops, laptops, mobile devices, printers, servers
  • Support various types of clients with small single office networks to multi network, cross country networks
  • Use help desk software to manage service tickets, track time, and document work performed
  • Document all hardware and software configurations as needed
  • Provide support via remote access, email, phone, and onsite
  • Windows server 2008 to 2012 active directory, file folder security, and group policy management
  • Onsite setup of equipment, working below counters and desks, physically moving and transporting equipment
  • Support the TOMDOTCOM server engineer with server hardware and software tasks and projects
  • Support SMB and cisco network equipment as needed
  • Taking on and managing special projects as needed


  • Computer / technology related degree or certification
  • Minimum 5 years workstation and end user support experience with windows 7
  • Minimum 3 years general network and server support experience
  • Experience to efficiently handle common small business support issues without supervision
  • Self-motivated, able to work alone with minimal supervision
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Valid driver’s license and vehicle
  • Performing all client interactions with exemplary customer service skills
  • Troubleshoot problems, analyze problems and research solutions, escalate as needed
  • Manage workload, time, prioritize requests while reporting to a service manager
  • Available for after-hours maintenance or after-hours projects
  • Motivated to take on new challenging tasks for personal development and growth

Key Assets

  • Career focused personality
  • True passion for working with and learning about technology
  • Quick learner
  • Passionate about great customer service
  • Great teamwork and interpersonal skills
  • Have a positive attitude at all times
  • Ability to remain calm in high pressure scenarios

Certification / Training

  • Help desk training or help desk certifications
  • Cisco CCENT or CCNA certifications
  • Microsoft MCP, MCTIP, or MCSE
  • Microsoft Exchange certifications
  • Microsoft SQL certifications
  • Microsoft SharePoint certifications
  • Other technology related certifications and training


  • $58,000 to $68,000 salary, based on skills and experience
  • Monthly car allowance
  • 3 weeks vacation
  • Seminars and training