TRAVEL COUNSELOR POSITIONS
September Training Class
Thing5, formally Virtual Agent Services (VAS) is a leading provider of next generation voice and communication solutions to provide efficient, secure, and controlled operations. With contact center solutions ranging from customer care, sales, help desk, and telecommunication services, our company is growing and we invite you to submit your resume for an opportunity in our September training class in Saint John.
Preference will be given to candidates who have the following qualifications:
Work experience in a call center environment and/or in the travel industry and/or degree in tourism
Domestic and international destination knowledge with a focus on air, car and hotel are key areas of required expertise
Pleasant and outgoing personality with the ability to maintain a professional and friendly rapport with customers
Demonstrated customer service, client relations and relationship building skills
Candidate must possess strong consultative selling skills, decisive and successful problem solving skills, excellent written and verbal communication skills, in addition to strong organizational and prioritizing skills
Experienced in telephone service techniques
Computer reservations experience required and knowledge of Sabre GDS system would be an asset
Strong computer & typing skills, ability to use internet effectively to service customer needs is a must
The candidate must be self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic.
The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential.
Candidate must demonstrate the ability to perform in a team environment and to work as a team with cross-functional organizations.
Willingness to work various shifts and flexible hours in a 24/7 environment
Must be able to obtain clear Criminal Background Check
We can offer you:
Competitive salary based on skills and experience
Comprehensive benefits package including medical, dental, and vision
Full time hours and a flexible work schedule
Team oriented environment
Opportunity for advancement
We appreciate all applications; however only those selected for an interview will be contacted.