Cafe/Concession Customer Service Reps
TELUS World of Science - Edmonton - Edmonton, AB

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Posting NO.: 949
AFFILIATION: CSU52
Employment Opportunity
TELUS World of Science Edmonton
Cafe-Customer Service Representatives
Temporary Part Time- November 2012- April 2013
Under the direction of the Senior Director, Business Services and the Manager, Food Services or designated supervisor, the Customer Service Representative – Café/Concession has primary responsibility to ensure visitors receive excellent food service in the cafeteria and/or concession.
The incumbent’s primary responsibility is to ensure visitors receive prompt service that meets their food service requirements, prepare food, clean-up and facilitate sales transactions in a friendly and accurate manner and answer all inquiries about the facility when required. This individual must demonstrate exceptional customer service skills, patience, accuracy and communication skills. The incumbent will perform their duties with little or minimal supervision.
Duties:
The Customer Service Representative – Café/Concession reports directly to the Manager, Food Services. This individual will perform the following:
§ Order Taking – Responsibilities include assisting visitors with their food service
requirements. This includes greeting all guests, suggestive selling and order taking.
§ Food Preparation – Preparation of all food requirements.
§ Presentation – Ensuring all food presentation meets standards set forth.
§ Housekeeping – Ensuring work area, cafeteria and concession is clean and neat at
all times. This includes all tables, chairs, counters, floors and equipment.
§ Inventory Control – Assist Manager with inventory control and order placement of
product.
§ Cash Handling – Processing all sales transactions as they occur, using correct cash
handling procedures. Ensure all transactions are processed quickly and accurately.
§ Guest Enquiries - Understanding the major aspects of the facility in order to answer
“basic” guest questions; referring more difficult questions to the House Manager for
handling.
§ Other duties as required.
Knowledge & Abilities
§ Excellent customer service skills.
§ Excellent communication and interpersonal skills.
§ Food preparation experience.
§ Previous experience in the food service industry.
§ Previous cash handling experience.
Note: A Security Clearance Check is a condition of employment for successful candidates. Must be completed prior to commencement of work and is the financial responsibility of the candidate.
Opening Date: November 6,2012
Closing Date: Until suitable candidates found
Salary: $11.70 - $15.06 per hour as per the 2010 Collective Agreement
Hours: Must be available weekedays, evenings and weekends
Apply to:
TELUS World of Science Edmonton
11211 142 Street
Edmonton,AB T5M 4A1
hr(at)telusworldofscienceedmonton.com
780-455-5882 (fax


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