We are looking for a help desk professional to work with customers by phone to fix their computer problems and make things run right again. If the issue is software, you’ll fix the issue remotely. If it’s hardware or networking, you’ll send out a technician to the site.
This is a challenging technical support job where every day is different and you’ll use industry-leading tools to help businesses eliminate frustrating computer problems.
We’re looking for a motivated “ticket closer” to join our Help Desk team. This position is for someone with Post-Secondary IT training and a minimum of 2-3 years experience working in an IT support role mainly focused on troubleshooting issues.
This is a position with extensive opportunity for further training and promotion within our company.
Desired Skills and Experience
Required skills include knowledge and troubleshooting ability for:
PC hardware and software;
Servers and Windows server operating systems;
Microsoft operating systems and programs;
Exchange and BES;
Blackberrys, iPhones, Android devices and Tablets;
Strong written and verbal communication skills are a must, as is a desire to learn and a drive to constantly improve your technical knowledge and ability. Knowledge and experience using Level Platforms and ConnectWise is a big plus. The successful candidate will become part of our Help Desk team, providing remote and onsite support to TDCNet’s small business clients and helping to monitor the health and functionality of their networks and computers. That includes:
Taking telephone or email inquiries and then troubleshooting and solving PC hardware, software, or network problems;
Remotely accessing client workstations and servers to perform necessary maintenance and fix issues that arise;
Providing remote support for Microsoft operating systems and programs as well other common small business applications;
Providing troubleshooting and support for internet connectivity and email issues;
Utilizing TDCNet’s remote monitoring and management system to help effectively manage our clients’ networks. Please list your certifications in your application. CompTIA A+ and Windows certification preferred.
About this company
TDCNet is a computer and network support company specializing in preventing or fixing IT problems for businesses with more than 15 employees. We understand technology so our clients don't have to.
Here's what our work environment offers:
A place where all our team get the chance to work on a variety of projects and issues.
The opportunity to learn and use our industry-leading remote monitoring and management platform;
Needed training from our vendor partners including Microsoft, IBM, Cisco, ITIL, and VMWare, and the opportunity to get certified in areas of their choosing at our expense (plus a catalogue of over 1,000 training courses to upgrade your skills);
Competitive remuneration, a performance-based bonus plan, and a full benefits package;
Opportunity to work with a team of people who are the best when it comes to supporting small business computer networks.
This is a permanent full time job.To apply, please send a cover letter and resume and refer “Help Desk Specialist” in subject line.