Bilingual Help Desk - 1st Level Support
Soroc Technology - Toronto, ON

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We have a new opening for a Bilingual Help Desk role.

This person will be the first level support for Soroc’s POS customers mainly. Would be dealing directly with our customers to resolve their issues.


Must Have:

  • Post secondary Diploma/Certificate in an IT related field, or equivalent education or work experience.
  • Minimum two year experience working with and supporting retail store technologies such as Server equipment, POS or experience working in a Help Desk environment.
  • Excellent telephone manner and good interpersonal skills with a strong focus on quality customer service maintaining a professional manner at all times.
  • Strong analytical and problem resolution skills.
  • Self motivated to learn and take responsibility for own learning.
  • Excellent verbal and written communications skills in both English and French.
  • Good working knowledge of Microsoft Outlook, Word, Excel, Access, PowerPoint and QuickBase.
  • Quality focussed and customer oriented.
  • Ability to multi-task and manage several activities in tandem.
  • Strong time management, conflict resolution and negotiation skills.
  • Ability to work in a team environment and be a supportive team member.
  • Ability to work responsibly with or without direct supervision.
  • Must be bilingual – fluent in French