Manager, Canadian Operations Reporting
TD Bank - Toronto, ON

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Department Overview The Financial Crime and Fraud Management Group (FC&FMG) is a new department in the Corporate Office. Operating on a North American basis, the FC&FMG together with business partners establishes and maintains a robust anti-fraud posture across the bank.
Job Type Regular
Job Status Full Time
Job Category Corporate Office
Job Description
Reporting to the VP, Business Management and Governance on an interim basis, the Manager Canadian Operations Reporting will be instrumental in the creation of a new business intelligence (BI) and reporting capability within FC&FMG. As such, the role requires a self-starter with a passion for deriving informative insights from myriad and disparate data sources, and for reporting those insights along with other critical information in a succinct and easy-to-consume fashion.
The role will require a solid understanding of, and familiarity with, typical bank middle and back office information processing systems. Equally important will be a deep level of comfort with new and growing organizations, as this role represents one of the first hires in the new Business Management & Governance (BM&G) pillar of the FC&FMG. Specific responsibilities include:

  • Beginning with a solid understanding of reporting requirements in the bank’s Canadian fraud operations environment, assume responsibility for maintenance of existing reporting requirements
  • Set design requirements for new reporting solutions that build upon and enhance the quality of existing operations reporting requirements, and as such be comfortable translating business requirements into technology requirements
  • Understand business partner needs, with a particular emphasis on the Canadian credit, debit, and chequing business line portfolios
  • Over time, map available data from the operational level to enterprise level reporting, and build both manual and automated mechanisms for ensuring that data is retrieved on a regular, repeatable basis
  • Interpret retrieved data to drive actionable business insights, and prepare and package those insights with a high degree of quality and consistency
  • Develop and assist with the implementation of data related policies and standards
  • Provide expertise on systems functionalities like the creation of reports and ways to use data efficiently
  • Conduct data analysis identifying operational fraud trends
  • Conduct ad-hoc reporting and analysis as required to support both the Canadian fraud operations needs as well as those of the Business Management & Governance team and the broader FC&FMG business group

Job Requirements

  • Experience in tailoring communication to ensure that technical details are thoroughly researched, while communications are clearly rolled up to ensure the business is fully aware of the implications of decisions without being overwhelmed by technical jargon
  • Well-developed analytical and problem solving skills and demonstrated ability to work independently, as initially this role will be a single contributor and will be required to maintain an existing work portfolio while building a team
  • The candidate should have an ability and interest in working with data, preferably with the ability to understand and explain a logical entity relationship diagram
  • Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives in order to meet deadlines while ensuring high quality of work
  • Strong communication and presentation skills with demonstrated ability to provide clear and concise summary of relevant data to Senior Leadership
  • Experience within Data Warehousing /Business Intelligence environment preferred
  • Experience in the banking fraud business, in particular with large Canadian bank operations
  • Proven history of making an impact, developing and executing on strategies and delivering superior results in a high volume, fast paced environment
  • Excellent team player with demonstrated relationship management skills and a superior ability to make motivate a team and make things happen through the use of positive influence
  • Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work
  • Knowledge of related rules and regulations is an asset

Education and Accreditation

  • Undergraduate level education in Business/Computer Science/Mathematics/Economics or other quantitative discipline
  • Advanced/Expert level of experience in all Microsoft Office products, and experience in a programming language is an asset (SAS, SQL, DB2)
  • Fraud accreditations, such as CFE is an asset

Indeed - 11 months ago - save job - block
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TD is the sixth largest bank in North America by branches and serves over 22 million customers in three key businesses operating in a number...