Manager, Policy & Procedures/Fraud Management
TD Bank 3.71,582 reviews - Toronto, ON

This job posting is no longer available on Indeed. Find similar jobs:Manager jobs - TD Bank jobs

Department Overview Financial Crime and Fraud Management Group (FC&FMG) is a new department within the Corporate Office. Operating on a North American basis, the FC&FMG together with business partners, establishes and maintains a robust anti-fraud posture across the bank.
Job Type Regular
Job Status Full Time
Job Category Corporate Office
Job Description
Reporting to the AVP Governance, Strategy and Research, the Manager, Policy & Procedures will be responsible for the initial drafting of fraud and financial crimes policies, strategies, governing frameworks, and procedures, working with all FC&FMG groups: Canadian Fraud Operations, US Fraud Operations, Global Security & Investigations, Advanced Fraud Analytics and Business Management & Governance teams as well as the control groups of the Bank: TRMIS, Global AML, and Risk Management.
Specific responsibilities include:

  • Develop and document initial drafts of fraud and financial crimes policies, frameworks, and procedures
  • Work closely with Managers across the FC&FMG pillars to ensure fraud and financial crimes policies and procedures are implemented and followed
  • Create and manage an online repository for FC&FMG policies and procedures, easily navigate-able and kept up-to-date with evolving governance requirements
  • Establish a process to facilitate adherence to FC&FMG policies and procedures across affected LOBs (Q&A processes, regular touch-points, etc)
  • Execute basic policy and procedure lifecycle management (soliciting and incorporating key stakeholder input into yearly review cycles, etc)
  • Full ownership of development, approval and implementation processes for FC&FMG Procedures
  • Develop and execute communications plans for new policies and procedures, ensuring all critical data points (key tenets, transition periods, contacts, etc) are included
  • Provide a high level of service to all key business partners by acting as the key administrative contact for queries regarding policy and procedures maintained by FC&FMG

Job Requirements

  • Strong verbal communication skills
  • Excellent written communication skills, with the ability to write policy submissions at the appropriate level of detail and procedures submissions that are very detailed
  • Familiarity with online library maintenance/cataloging
  • Prior experience in a combination of policy development, risk management, and portfolio management is preferred
  • Proven history of making an impact, developing and executing on strategies and delivering superior results in a high volume, fast paced environment
  • Excellent team player with demonstrated relationship management skills and a superior ability to make things happen through the use of positive influence
  • Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work
  • Knowledge of the fraud business, related rules and regulations is preferred

Education and Accreditation

  • An undergraduate degree is required

About this company
3.71,582 reviews
TD is the sixth largest bank in North America by branches and serves over 22 million customers in three key businesses operating in a number...