Manager, Policy & Procedures/Fraud Management
TD Bank - Toronto, ON

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Department Overview Financial Crime and Fraud Management Group (FC&FMG) is a new department within the Corporate Office. Operating on a North American basis, the FC&FMG together with business partners, establishes and maintains a robust anti-fraud posture across the bank.
Job Type Regular
Job Status Full Time
Job Category Corporate Office
Job Description
Reporting to the AVP Governance, Strategy and Research, the Manager, Policy & Procedures will be responsible for the initial drafting of fraud and financial crimes policies, strategies, governing frameworks, and procedures, working with all FC&FMG groups: Canadian Fraud Operations, US Fraud Operations, Global Security & Investigations, Advanced Fraud Analytics and Business Management & Governance teams as well as the control groups of the Bank: TRMIS, Global AML, and Risk Management.
Specific responsibilities include:

  • Develop and document initial drafts of fraud and financial crimes policies, frameworks, and procedures
  • Work closely with Managers across the FC&FMG pillars to ensure fraud and financial crimes policies and procedures are implemented and followed
  • Create and manage an online repository for FC&FMG policies and procedures, easily navigate-able and kept up-to-date with evolving governance requirements
  • Establish a process to facilitate adherence to FC&FMG policies and procedures across affected LOBs (Q&A processes, regular touch-points, etc)
  • Execute basic policy and procedure lifecycle management (soliciting and incorporating key stakeholder input into yearly review cycles, etc)
  • Full ownership of development, approval and implementation processes for FC&FMG Procedures
  • Develop and execute communications plans for new policies and procedures, ensuring all critical data points (key tenets, transition periods, contacts, etc) are included
  • Provide a high level of service to all key business partners by acting as the key administrative contact for queries regarding policy and procedures maintained by FC&FMG

Job Requirements

  • Strong verbal communication skills
  • Excellent written communication skills, with the ability to write policy submissions at the appropriate level of detail and procedures submissions that are very detailed
  • Familiarity with online library maintenance/cataloging
  • Prior experience in a combination of policy development, risk management, and portfolio management is preferred
  • Proven history of making an impact, developing and executing on strategies and delivering superior results in a high volume, fast paced environment
  • Excellent team player with demonstrated relationship management skills and a superior ability to make things happen through the use of positive influence
  • Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work
  • Knowledge of the fraud business, related rules and regulations is preferred

Education and Accreditation

  • An undergraduate degree is required

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