Network/Support Specialist
TC Transcontinental - Calgary, AB

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Become part of a great team!


We are looking for an individual to join our I.T Department and fill the position of Network/Support Specialist here at TC Transcontinental Calgary. TC Transcontinental offers a comprehensive group insurance plan and many other workplace benefits such as profit sharing, onsite gym, pension plan and onsite cafeteria.


  • Assist in providing the most constant availability of systems and data possible
  • Provide second level technical support for small systems
  • Troubleshoot system problems (hardware and software)
  • Configure and implement small systems hardware and software
  • Design and Implement with end users SharePoint 2010
  • User level network administration (setting file directory structure, access rights)
  • Server level network administration (file backup, file restores, updates)
  • Assist with performance monitoring and optimization of Local Area Network
  • Assist with connectivity monitoring and troubleshooting
  • Assist project team in developing, implementing and supporting system software
  • Ensure software standards are adhered to
  • Maintain computer inventory database (including warranty and service contracts)
  • Prepare and maintain technical documents
  • Develop and maintain good working relationships with all internal and external customers and suppliers
  • Provide afterhours / weekend pager support of emergency calls
  • Comply with safety policies and procedures
  • Adhere to 5S workplace organization standards

Required Qualifications:

  • University or Technical Diploma in Computer Science
  • Strong interpersonal skills with the ability to communicate at all levels within the organization
  • Strong verbal and written English
  • Knowledge of helpdesk procedures
  • Experience working with SharePoint 2010
  • Strong small systems technical support experience
  • Excellent problem resolution skills, ability to multi-task and prioritize issues
  • Well organized and self-sufficient
  • Experience installing, supporting and troubleshooting client desktop software
  • Experience installing and administrating Windows 7, XP
  • Expert knowledge of Office 2010 Suite
  • Extensive knowledge and practical experience supporting networked computers
  • Extensive knowledge of systems administration (Windows server 2003/2008)
  • Microsoft certifications are an asset
  • Experience working in a Printing environment would be considered an asset

About this company
Transcontinental is Canada’s largest printer and at our location in Calgary, we print variety of flyers and the Globe and Mail. TC...