Level 2 Support Engineer
TATA CONSULTANCY SERVICES Canada 5,906 reviews - Montréal, QC

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We're looking to add to our team of experts by hiring a full-time, permanent

.Net/SQL Server Support Engineer (Level 2 Support)

Must Have -

  • .Net 4.0 skills & with hands on experience in WCF, WPF, ASP.NET MVC framework, IIS 7.
  • Experience in implementation, support and rollout projects

Good to Have –

  • Knowledge in Retalix Point of sale system with MSSQL Server and Team Foundation server
  • Experience in SQL Server Reporting Services, Analysis Services and Integration Services.
  • Exposure to ITIL framework & Quality Center for defects.
  • Experience in Retail domain (ideally)

Job Duties would include:

  • Incident Management

o Attend and fix production issues reported by end user.
o Identify temporary fix and restore issues within defined SLA.
o Coordination with client and Business users for Incident recovery
o Monitor system Health

  • Problem Management

o Identify recurring issues and provide permanent fix
o Identify design gaps and propose solutions

  • Transition Management

o Identify support Role requirements for new release/rollouts
o Create and Manage Work Plan/Transition plan for new rollouts/releases.
o Participate in Release meetings with implementation partners and Business.

About this company
5,906 reviews
Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to...