Level 2 Support Engineer
TATA CONSULTANCY SERVICES Canada - Montréal, QC

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We're looking to add to our team of experts by hiring a full-time, permanent

.Net/SQL Server Support Engineer (Level 2 Support)

Must Have -

  • .Net 4.0 skills & with hands on experience in WCF, WPF, ASP.NET MVC framework, IIS 7.
  • Experience in implementation, support and rollout projects

Good to Have –

  • Knowledge in Retalix Point of sale system with MSSQL Server and Team Foundation server
  • Experience in SQL Server Reporting Services, Analysis Services and Integration Services.
  • Exposure to ITIL framework & Quality Center for defects.
  • Experience in Retail domain (ideally)

Job Duties would include:

  • Incident Management

o Attend and fix production issues reported by end user.
o Identify temporary fix and restore issues within defined SLA.
o Coordination with client and Business users for Incident recovery
o Monitor system Health

  • Problem Management

o Identify recurring issues and provide permanent fix
o Identify design gaps and propose solutions

  • Transition Management

o Identify support Role requirements for new release/rollouts
o Create and Manage Work Plan/Transition plan for new rollouts/releases.
o Participate in Release meetings with implementation partners and Business.


About this company
TATA CONSULTANCY SERVICES (TCS) is an IT services, consulting, and business solutions organization delivering results to global business and...