Customer Service Supervisor
Sysco Calgary - Calgary, AB

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JOB SUMMARY

This role supports sales and operational goals by working with both the outside and inside sales teams; managing and coaching them as required to increase profit in a designated area by following up on: new product recommendations, call reports and customer requests in a courteous, timely and professional manner.

RESPONSIBILITIES

  • Answering the phone in a professional and courteous manner and providing customers with friendly, prompt and reliable service.
  • Provides coaching and supervision support to all ISC’s in form of effective coaching and management techniques and supports the in recruitment, selection and retention efforts
  • Preparing of all ISC work schedules for the Customer Service Center
  • Marketing of products to accounts and assuring a high degree of profitability is achieved.
  • Establishing and maintaining rapport with Customers, Sales Associates, Merchandising, Operations and the Credit Department.
  • Working with AE’s, MA’s and customers to reduce off day deliveries
  • Other duties as assigned by management.

QUALIFICATIONS

  • Call centre experience.
  • 1 – 3 years in a supervisory role.
  • 1 – 3 years successful food service industry/sales experience.
  • Must thrive in a high energy customer service environment.
  • PC skills and e-commerce knowledge.

Internal applicants must inform their Supervisor/Manager of their interest in this role prior to applying.

PREREQUISITES FOR BEING A MEMBER OF THE SYSCO TEAM INCLUDE OUR CORE QUALITIES:

  • Integrity & Accountability - Speaks and acts with complete honesty and trustworthiness. Owns mistakes and promptly addresses them.
  • Flexibility & Adaptability - Promptly adjusts to new circumstances and modifies approach. Demonstrates openness to changes and new ideas.
  • Proactive Learning - Demonstrates curiosity and actively seeks to learn and grow. Proactively solicits feedback and acts on it.

Indeed - 12 months ago - save job
About this company
Located in Liberty Industrial Park in Jersey City, New Jersey, SYSCO Food Services of Metro New York is housed in a state of the art...