Pros: there was alway something new happening.
Cons: symantec is a mergers and acquisitions company. along with getting programs, we acquired long distance upper management, which made day-to-day operations awkward.
I worked for several years answering telephone and online technical support questions.
I moved into using and programming online tools that were designed to interact with customers and to deflect these same support questions.
Later I moved into writing for Norton Antivirus and LiveUpdate and was responsible for about 45,000 documents.