Cons: horrible trainers who obviously have no lives because training was all about there personal lives
I quit a job paying 12 per hour to work from home here at 9 per hour. This was a horrible mistake. Right before training ended we were receiving emails that they had to many employees on program. I already noticed training class shrinking. I had began taking calls and rarely requested assistance with my calls. The feedback I had gotten on calls was – more... decent also. Then I'm told I'm not where I should be and let go. Now I can certainly understand I wasn't a pro but wasn't bad. They just needed to cut employees down and they started with us. Thankfully my BF is paid or I'd be in serious trouble. I don't recommend this unless you have nothing to lose and everything to gain. – less
Customer Service Representative (Former Employee), Lakeland, FL – October 20, 2013
Pros: no free lunches
Cons: 15 min brakes
When I had worked at sykes a typical day at work was come to work 5 mins early make sure all you systems are up and make sure your ready for the team meating. I learned to control your temper when people are being nasty and yelling at you. the management was nice to the point were I had death in family and had to leave they was nasty then.The hardest – more... part was having people being nasty and calling you names but I still had a I can help you attuide I enjoyed evevybody I worked with :) – less
Tele-Communications Operator (Former Employee), Pikeville, KY – October 17, 2013
I worked as a Tele-Communications Operator where I processed orders for customers and assisted with issues or concerns that they may have had. I have always enjoyed working with and trying to meet the needs of the customers.
Agent (Current Employee), Malvern, AR – October 9, 2013
Pros: 401k and vacation pay
Cons: everything else and more
I worked for Sykes for over 3 years. When we were first hired, we were told that it is no commission and that you only have to sell phones if the customer wants it. Now we are required to sell UVerse and if you do not then they tell you that by doing so you are resigning and try to get you to sign a resignation statement, which they CAN NOT MAKE you – more... sign or resign. No one can get a raise right now and if you are not someone's favorite pet, you will not advance, EVER!!!!!!!!!! They have forced overtime that will even make you work 6-7 days straight.
Their Medical is a joke. If you just get the free one they give you then it is a $500 MAXIMUM which even the co-pay counts against. It restarts in January, does not cover chiropractors, vision, or dental. You can BUY more but you will not have much of a pay check left, God forbid you have children or a spouse covered. You have to buy vision and dental and dental is so high that it would cost you less to pay for the office visits yourself then have it count against your deductible. You can only get glasses frames once every two years unless you can see without them for 2 weeks while your frames are sent off to have the new lenses put in them once a year. Or you can alternate getting glasses one year and contacts the next. Be prepared to pay for them unless you like Granny/Grandpa frames. I just want them to fit and look decent, I don't want or need designer frames.
I have been dealing with major stress, health issues that have come on since taking this job, being cursed out by not only the customers, but also my manager, flipped off by my manager, listening to other agents curse like a sailor while on the phones constantly, and I have to apologize to my customers since they can hear it, bullied, guilty tripped, belittled, insulted (my intelligence and physically), not allowed to use the restroom unless on breaks or lunches without being written up or told you will be fired for it even with documentation from the doctor (primary care) and a specialist as well as filling out the correct paper work with HR. You can puke all over your self and they will not let you go home without it counting against your points. You only have 12 points that reset every January and July, you loose points from being late to clock in to work or back from break by even a second, late clocking in from lunch, calling out and leaving early even if it is a emergency or you were told that it was ok to go home, like when we went through UVerse training and they let us leave 5 minutes early every day because that days lesson was finished. If the school calls and you need to pick up your child for ANY reason, you are told NO you CAN NOT LEAVE and if you do it is Job abandonment.
Even with the systems completely down we are still required to take calls and basically make customers REALLY mad by having them call back either in 30 minutes, 1-2 hours (also called the emergency script), depending on the manager. Some times we are told to answer general questions, but do NOT say the emergency script no matter what.
They HAVE to sit down with you one on one once a week and talk to you about your performance, but that does not always happen and they change the days on you all the time so that even if you are there and calls are slow enough, they still will not do so. They will go talk and joke with their friends and other managers and FORGET IT if you need help or a customer escalates!!!!! Floor support and managers Flee instead of doing their jobs and helping. I once had a customer who waited with me for 45 minutes before anyone would take the call, I was checking back with the customer often and then had to go hunt down someone to take it and almost drag them back to my desk.
At this place you can be on the floor passed out or hurt and they will not allow even a wife/husband or an RN to help/touch you. You could die before the EMT's arrive and CPR could have saved you, but if someone touches you they WILL BE FIRED Period!
There is SO MUCH more then just this LITTLE bit I have shared.
If you want to stay healthy, happy, sane, and whole DO NOT WORK FOR ANY SYKES ENTERPRISE LOCATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! – less
Sprint Customer Service (Former Employee), Spokane Valley, Washington – October 3, 2013
Pros: great benefits package, wonderful people to work with
A typical day at work would involve signing into the computer, taking inbound calls for Sprint Customers, handling Technical Support and billing issues. Also assisted customers with the activation of their cell phones. How to handle irate and obnoxious customers with a smile. My coworkers were great, The hardest part of the job, was calming and helping – more... angry customers. Most enjoyable part was helping customers and making sure their needs were met. – less
Customer Service Representative (Former Employee), Sumter, SC – October 2, 2013
the job was fun and the customers where a delight, my co workers never where an issue due to the focus I gave my work. the hardest part of the job would have been the inconsistency of the information that was necessary to preform the job.
Customer Service Representative (Former Employee), Kingstree, SC – October 2, 2013
Pros: free lunch
Cons: short breaks
A typical day at work for me was busy and never dull. I learn how to type faster , problem solve , and how to come with different techniques to calm a customer down. My co-workers were awesome! There was nothing hard about my job because anything I needed to know all I had to do was ask managment. The most enjoyable part of my job was meeting new people – more... on and off the phone.. – less
A very enjoyable job for any photo geek like myself!
D-SLR Agent (Former Employee), Langhorne, PA – September 30, 2013
Pros: working with cameras, reasonable break times, friendly co-workers
Cons: unorganized recruiting
I loved this job. I worked on the Nikon Program. I could talk cameras all day. Additionally, I always look for the customer's best interest. I spoke with some very interesting and inspiring people. Being a photographer myself, I felt like it was my duty to never let them down. My only gripe was the large influx of new hires in so little of time. There – more... became so many that there was not enough time to properly train them. Overall, some incredible people on an incredible program. – less
Customer Service Representative/Central Scheduler (Current Employee), Langhorne, PA – September 30, 2013
Pros: this company works with a point system
Cons: no room for growth within the company. no overtime.
the most enjoyable part of my job is assisting the patients and knowing your co workers are truly dedicated to working as a team. A typical day is fast paced during the mornings and beginning of week. I have learned to have more patience with my customers.