Pharmacy Benefits Manager (Former Employee), Lock Haven, PA – March 27, 2014
Pros: management was nice, friendly co workers, business casual dress code
Cons: 'customers' were horrible, you got wrote up for everything, management never told us anything until the last minute
I went to Sykes due to a lack of businesses hiring around here. Plus 8.50 an hour full time was pretty nice sounding. However once I got on the phones it was just awful. The people were always angry and yelling and calling you names. The workplace enviornment just wasn't pleasing. Then they tell us not even a month ahead of time that they're closing – more... our program down and we'd be out of a job. – less
Customer Service Agent (Former Employee), Lakeland, FL – March 26, 2014
Pros: easy job to do
Cons: boring waiting for calls
You go to work and you feel like you are being tied to your phone. you wait for calls on a good day you have so many calls that the day goes quick but others you are bore waiting for calls and you can't not read or do anything only that viewing the screen. Also when you need a supervisor some times takes forever to even find one that acknowledge you, – more... there was one that was very good and always available. – less
CUSTOMER SERVICE REPRESENTATIVE (Current Employee), sumter sc – March 26, 2014
I am in charge of taking calls and resolving the customer’s issues. I am also in charge of letting the customers know what’s going on with their accounts. If my Tm needs my help I am also in charge of answering my teammates question when they don’t know the answer to something.
Sykes was a very interesting place to work and grow.
Customer Service Representative (Former Employee), Sumter, SC – March 19, 2014
A day at Sykes was a very rewarding day. I learned to use the computer better as well as how to multi task at a very fast pace. My manager was very supportive and as well as a pusher to help me grow within the company. I loved my co-workers, because they helped me a lot when I first started. They showed me the ropes of how to multi task while not getting – more... myself to over worked at the same time. The hardest part was learning how to sit for eight hours a day. I truly enjoyed my customers at Sykes. – less
Customer Service Representative (Current Employee), Lakeland, FL – March 13, 2014
I answer calls. Call flow be extremely busy I can answer 15 calls in 30 minutes. I'm a fast type I can type about 70 words in one min. I am very patient.I listen very careful to my customer resolved they issue in fast pace.
Customer Service Representative (Former Employee), Ponca City, OK – March 12, 2014
My first month which was just strictly training was actually amazing and interesting. I learned a lot about the AT&T call center and what the mission of the company was and what it represented. Management was professional and treated everyone with the equal amount of respect. The co-workers were laid back but professional at the same time. None of the – more... co-workers tolerated drama or gossiping amongst one another. The hardest part of the job was trying to keep a customer call from escalating into a heated call which would require management to step in and take over. the most enjoyable part of the job was the fact that everyone did their job and we all got along and accomplished alot coming together as a team. – less
customer service rep for AT&T (Current Employee), Kingstree, SC – March 10, 2014
Cons: points system sucks
the job is not professional. they want you to be professional when half the ppl are not professional themselves. no one helps and most ppl think its about them.they have a points system that sucks and they don't care about others well being just about being at work
Customer Service (Former Employee), Lakeland, FL – March 10, 2014
Pros: pay $9.50/hr starting rate
Cons: not family friendly, lack of consistency, unprofessional, no job security.
Started out as customer service for AT&T wireless. Learn multiple systems for everything. You are told customers are always right & there is always something you can do for the customer but that's a flat out lie. You stay on the phone with customers trying to give them every possible option to make them happy & get penalized for giving the customer – more... too many options & supposedly "avoiding calls". Quickly took over a completely separate department. Sales & Customer Service for AT&T UVerse without any pay raise & are told you have to try to make sales for UVerse on every call or get reprimanded. They dont accept any kind of doctors note so if you have an emergency you are risking losing your job. You pretty much can not have a life outside of work, you are unable to request days off til you have been there long enough to accrue PTO (Paid Time Off) and even then they can decide they dont want to give you the day off & take it back. They require you to do mandatory OT without any notice. They can change your schedule within a day without asking you about your availability. Getting your schedule changed if you need it for any reason such as school, kids, or another job is like pulling teeth. The company had such a high turnover rate of people quitting because of the lack of consistency they are ALWAYS running training classes. Its probably the most unprofessional & unorganized company I have ever worked for & I would never go back. – less