Sykes Enterprises, Incorporated

Sykes Enterprises, Incorporated Employee Reviews in Canada

Found 185 reviews matching the search
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fast past
Customer Service (Current Employee) –  Miramichi, NBOctober 26, 2014
A typical day involves chatting with customers via the internet with concerns about their accounts, changes or password resets and can chat with up to 3 customers at the same time.
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nice place
Customer Service Representative (Former Employee) –  Lindsay, ONOctober 7, 2014
good place to work, friendly people to work with. Management was great. Learned the world of a call center.
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busy and productive days
Customer Service Representative (Former Employee) –  Corner Brook, NLOctober 1, 2014
fast paced call center atmosphere, enjoyed my co-workers found them to be very helpful and a wonderful joy.

I learned more about internet services and internet itself and enjoyed helping people along the technology path.

It just was not a satisfying job for me, I felt professionally stunted.
Pros
my co-workers and supervisors were fantastic
Cons
not professionally satisfied
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flexible timing and fun working environment
Technical Support Representative (Former Employee) –  PhilippinesSeptember 22, 2014
Everyday is a new day. New inquiries from customers. No stress or home work from work.
I have learned phone handling skills and customer service. Learned American culture as well.
My co-workers are friendly and helpful.
The management is very helpful in developing yourself more by observing you and giving feedback.
The hardest part of the job is when you've got an irate customers who don't want to listen to you.
The most enjoyable part is the team building for the team and entire account.
Pros
flexible timing
Cons
low salary and benefits
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so so
Team Lead (Former Employee) –  Barrie, ONSeptember 12, 2014
It was always very busy at work, lots to do and deadlines to meet. Sykes home was a decent company to deal with. However the client they have in Canada is a hardass who does not think about its employees and only cares about the bottom dollar. Sykes only has so much pull before the client says to remove someone from the program
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fun place to work
Internet Technical Support (Former Employee) –  Miramichi, NBSeptember 8, 2014
LOVED THE JOB
TECH SUPPORT WAS THE BEST DEPARTMENT
EASY SHIFTS
LOTS OF PEOPLE TO TALK TO
ALWAYS SOME THING NEW EXCITING
Pros
good steady hours
Cons
work just right for the pay
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You work in a dungeon...
CSR (Current Employee) –  Saint John, NBSeptember 4, 2014
Sykes Saint John is probably the worst call center to work for. If you want a day off, you need to have it in writing 3 weeks in advance. But even with that, the day before they can change their mind and refuse to let you have the day off. If you need to leave to get your kid early or even a doctors appointment, if you miss 29min+ it gets counted as a half day missed.

Management will lie to your face before you get hired... So when you actually start, then they will give you your offer letter. So your already working there and if you left a half decent job, your stuck with horrible shifts and poor working environment.
Pros
at least it's a job
Cons
working there
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High pace work place
Team Supervisor (Current Employee) –  Sydney, NSSeptember 3, 2014
Great group of people, fun at times. Alot of functions to hype the employees
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Taking calls for Rogers
Home Base Agent (Former Employee) –  Miramichi, NBSeptember 1, 2014
I wolk from home for Rogers wireless. The CD's did not work well
Pros
non
Cons
long hours
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Better to have a call center at location and not at home
Customer Service Representative (Former Employee) –  Home-BasedAugust 25, 2014
Like all Third Party Call Centers, there is very little the head management can do regarding regulations, hours needed, time off, etc. These details and the 10 days allowed to be missed per year for any reason, including funerals; illness; etc are not appropriate for a balanced life. For a Third Party Call Center, I will say this is the best I have seen so far as the staff and management are very kind and a pleasure to work work
Pros
nice staff and managers
Cons
bad structure
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I love my job!
Customer Service Representative (Current Employee) –  Riverview, NBAugust 23, 2014
I love my job and the people I work with/for! The bonuses are fantastic and the every day incentives are awesome too. Yes, it is a call centre and I have worked for a couple, this one is the best! Apply. Like now.
Pros
bonuses, great supervisors, holidays and weekends off!
Cons
longish hours, some bad days.
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Fast paced job
Customer Service Technician (Former Employee) –  St. John's , NLAugust 20, 2014
Typical day at work was spent on the phone supply ROGERS customers with customer service for their home services.
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Great virtual workplace environment
customer service rep (Former Employee) –  Enterprise, NBAugust 18, 2014
-inbound calls for Rogers wireless customer service
-dealt with bills, change of plans, etc
-upselling was required
-on call assistance was not great
Pros
working from home
Cons
pay
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work from home
Coaching Leader (Current Employee) –  Work from HomeAugust 17, 2014
The work from home aspect is great but eliminates any direct communication normally found in the workplace. The wage is barely above minimum for Leader positions and there is a requirement to work beyond designated hours to manage the assigned projects and reports and this is expected without further pay.
Pros
work from home
Cons
very low wage, required to work without overtime pay
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very productive, and fast paced
Customer Service Representative (Former Employee) –  Peterborough, ONAugust 13, 2014
Poor management.
Learned how to deal with customers, and people when they are really irrate or upset.
A lot of different co-workers and people coming and going due to turn around
Hardest thing was figuring out how to understand certian people especially over the phone.
most enjoyable things were incentives, and overtime with decent pay
Pros
pay, hours, incentives, shift bids
Cons
poorly managed
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Great Work From home job
Customer Loyalty Representative (Current Employee) –  Kentville Nova ScotiaAugust 3, 2014
Jon is good for someone who is very self directed and learns quickly and can contain a lot of information or find it on your own. Support is minimal at times and can be very stressful. Great benefits and pay increases the more hours you work
Pros
work from home
Cons
minimal support
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a fun place to work
IT Support (Former Employee) –  PhilippinesJuly 28, 2014
I love too work everyday.....my co-worker are so friendly and helpful
Pros
free foods
Cons
transportation
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Productive and fun place to work
Customer Service Representative (Former Employee) –  Saint John, NBJuly 23, 2014
Great company to work for, fun and energetic work setting, very friendly people
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Good pay/benefits and good friends. Nothing more.
Customer service rep (Former Employee) –  Riverview, nbJuly 16, 2014
The only thing this place had going for it was the great people they hired, the salary and the bluecross benefits, it's a shame about the fleas, mice, dust, poor management and overall poor quality of work and environment.
Pros
great people, made many long term friends, great salary, good benefits.
Cons
too many to list, see my review for the tip of the iceberg.
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Was not for me
Customer Service Representative (Former Employee) –  Sydney, NSJuly 16, 2014
I just frankly couldn't find myself looking at a computer screen and being insulted or talked down to by customers.

the job ran smoothly if you could get past the customer service aspect of it.
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Overall rating

3.4
Based on 2,287 reviews
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