Customer Service Representative (Former Employee) – kitchener, ontario – 30 July 2015
answering calls regarding wireless accounts, billing, sales, in depth assistance with all aspects of customers accounts. Management was always helpful and available for any concerns or questions. Was able to chat online with co-workers at all times for experiences and help. The hardest part of the job was selling to people who were calling in regarding high bills. The most enjoyable part of the job was every day was a different experience and most customers were absolutely wonderful to talk to
Customer Service/Sales Representative (Former Employee) – Lindsay, ON – 18 July 2015
I learned all the basics of customer service for inquiries on billing and general complaints, propositioning sales, and making rebuttals. The co-workers were driven, fun individuals, always friendly. A typical day we're all just in an environment trying to complete sales in fun and rewarding ways. Meetings sales objectives, top 5, it was all about trying to make sales worthwhile.
Sykes Enterprises is a well known company who has forgotten the people who have made them the company they are today. They are constantly expecting and putting more work on there employees without giving any type of raise and have completely forgotten that there employees also have families and never give time on weekends for them to have quality time with them. I think they should be more aware of the implications of that as it gives them a bad name in the general work force.
able to work from home
no weekends off / no raises as frozen since Feb 2013
Customer service oriented (Former Employee) – Ottawa, ON – 11 May 2015
Working from home would be advantage but not ideal when you have dogs which can not always be controlled noise wise and with this company there is zero tolerance for noise background which was just a matter of time before the dogs barked in the background and would have been heard by the clients. It wasn't my cup of tea.
Tech Support (Current Employee) – Victoria, BC – 5 May 2015
I work in BC and Sykes pays minimum + $1.25 in my case because i am bilingual. Of course the reason i am working for this company is that the convenience of not travelling to work and lesser expense of working from home factors in quite a bit. The down side is that at $11,50/hr i am always looking for other opportunities, (which kind of sucks 'cause this way, no ties possible with the people there). So all in all it's okay, i recently got promoted to an even more 'techy' department but without any pay raise, so i guess a good temporary project.
Customer care and super sales agent (Former Employee) – Riverview, NB – 8 April 2015
Work was a great place to be everybody was nice. Management were respectful to all. The job was not that difficult I enjoyed going to work and working overtime. The benefits were great and the incentives were amazing
"Customer Service" (Former Employee) – Peterborough, On – 28 March 2015
Was promised fulltime and good benefits. The hours were slashed as well as the benefits. I was also hired as Customer Service not Inside Sales. Sykes will write employees up if they don't make the sales quotas. They also refuse to pay for any breaks, you will be on the phone for 8/9 hours and expect your schedule to change hourly. They will not tell you when this will happen and write you up if your late
Rogers Tech Support (Former Employee) – Canada – 19 March 2015
Here are a few reasons to stay away from Sykes: The pay is garbage. There are no bonuses (I was a top agent and the biggest bonus I was offered was a 10$ Tim Horton's card). I was offered a Supervisor job for a .25 cent an hour raise! My hours would change with no notice. I now work for a different work from home company called Concentrix. My hourly pay is much higher and my bonuses as a top agent are huge. Don't waste your times with Sykes, they do not recognize their top employees and there is no chance for advancement.
Garbage pay, no bonuses, no advancement, hours change with no notice