Customer Care Representative (Former Employee) – Peterborough, ON – 12 July 2017
Working at Sykes is great if you don't depend on it to pay hours as the work drops drastically during summer. management isn't too bad. environment is slightly difficult by being near parking garage and under movie theater.
Customer Service Representative (Former Employee) – Peterborough, ON – 12 May 2016
I enjoyed working at Sykes. The people are great, friendly and I made alot of friends very quickly. The only problem I had is that i have children and while they accommodated me and my children's schedules, its hard not to have any weekends off at all. I would definately return to work there should I need to and there was a change in how scheduling operated. I dont mind working on a weekend if I had to but not every weekend.
free lunches, lots of incentives, benefits after 6 months
unless you have seniority you dont get weekends off
Rogers Customer Service Rep (Current Employee) – Fredericton, NB – 27 April 2016
very poor pay rates for the amount of work we are expected to do. The computer systems are way outdated and dont work half the time and the staff itself are nothing but arrogant individuals who help nobody but themselves
Health Service Representative (Former Employee) – Moncton, NB – 4 April 2016
A typical day at Sykes is as follows: You log into your systems and then you start taking calls, some are for this program, others are for that program, you send the files whee they need to go and then go back on "available" and wait for your next call, which, depending on the day. can be a long wait.
CSR (Former Employee) – Ottawa, ON – 21 March 2016
Salaries are low. Management's expectations are high. Very poor support from managers and team leads. Hours are played with all the time. 1 week may be 40+ hours, and the next may be less than 20 hours. If you live alone, and this is your only source of income, you will run into problems eventually.
SALES AGENT (Former Employee) – Lindsay, ON – 9 March 2016
sitting on a phone was fun but dealing with costumers is where it got a little bit out of hand at times sometime you would get the nicest people in the world but when you got the rude and some of the nasty people on the other end of the phone its gets a little challenging
Trainer (Former Employee) – Riverview, NB – 2 March 2016
Over all very fun place to work, a lot of room for advancement, the people I worked with became like family. On my 3 month anniversary I was promoted to trainer where I excelled, After 1 year and 1 month working there the company closed.
Maintenance Supervisor / Facilities Coordinator (Former Employee) – Saint John, NB – 19 February 2016
Come into work, check stock levels, make sure areas are cleaned that where supposed to be cleaned over night by the cleaner. Depending on the day, work on schedule for the next week(s), update stock to be ordered on a weekly basis. Was available throughout the shift to address any issues whether big or small. Looked after orders coming in for IT.
Productive work enviroment with like-minded hard working individuals
Landscape Labourer (Former Employee) – Niagara-on-the-Lake, ON – 12 February 2016
A work day at Sykes Landscaping begins with arriving at the shop and morning briefing of the days directions according to what duties/ jobs each of the two crews will perform. Work hours are 7am-6pm with a usual 30 minute cleaning period before leaving the job site. I learned how to operate bobcat small heavy machinery, how to operate a laser level to achieve proper heights for basing of patios, driveways, walkways and garden beds. My co-workers were like-minded hard working individuals which motivation was spread down from the foreman himself. The hardest part of the job was constantly moving heavy loads in wheelbarrows such as Gran A used for basing aswell as HPB or High Performance Basing as the final level of basing for patios, driveways and walkways aswell as premium soil for grading purposes and triple mix soil used for completing garden beds. The most enjoyable part of the job was seeing the finish product that we all worked so very hard everyday to complete.
compliments, odd treat from customers who were very appreciative
Customer Service Representative (Former Employee) – Peterborough, ON – 10 February 2016
Sykes is a call center so a typical day was spent on a computer and answer calls from customers regarding their cell phones and cell phone plans. At sykes I learned better computer skills and stronger customer service skills. Management and co-workers were friendly and helpful. Hardest part of the job was helping customers who were frustrated with their cell phones and cell phone bills. Most enjoyable was the games and contest that promoted making sales to customers.
Telemarketer (Former Employee) – Lindsay, ON – 30 January 2016
No Union, Targets constantly going up, job was great, loved working with people but the management and sales structure was contradictory, it wasn't sure if it wanted me to perform more, and get higher numbers, or be less aggressive with sales.
It's the Catch 22 of being a manager I suppose. You want your team to do well, but not make people uncomfortable... I just think their methods are a bit backwards.
Telemarketing was extremely fun, it was in a great location too.
Job didn't know what it wants from it's employees.
Customer service (Current Employee) – London, ON – 15 January 2016
nice company but there is a lots to improve . salary is not the best , some friendly ppl .. not all of them still work there stability is there but you have to work hard , if they just raise the salary 14$ /h for bilingual is low