Sykes Enterprises, Incorporated Employee Reviews

Found 215 reviews matching the search
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Awesome place to work
Roadside assistance agent (Former Employee) –  London, ON16 October 2015
Fast paced, every call was different, great staff, excellent trainers, very interesting job love helping others. Team players, extra work if wanted
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Work at Home pros/cons
Customer Service Representative (CSR) (Former Employee) –  Work from home.9 October 2015
Great company, excellent team to work with. Constant monitoring of your performance, but at times can be stressful.
Working from home is not what some people think, you do not have the freedom to stop and walk away from your desk when you want.
Calls can come in back to back or could be every so often so you have to be there to answer. The company knows if you don't answer.
Pros
no need to commute to work, no traffic, you can dress however you please.
Cons
No contact with anyone other then clients on phone or staff via chat line.
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Avoid Sykes Home
Customer Service (Current Employee) –  Winnipeg, MB8 October 2015
A typical day at work, you log into your systems and hope there are no problems with Sykes' network or servers.

You will learn the Rogers is a crooked company and will do just about anything to make a dollar off of their customers. They're very secretive about when they make mistakes, especially if they're billing related. Rogers tells it's employees not to proactively inform the customer if there is a billing mistake; However if the customer brings it to our attention we are suppose to rectify the solution.

The hardest part of the job isn't the customer, or the fact there is little or no time to breathe while you're at work. The hardest part of the job is the support doesn't feel like they're there to help you. You feel as if someone is always lingering over you like you are in pre-school again. Having to ask to leave the room and use the restroom if it is necessary. The support team is rude, and does not listen. They will repeat themselves endlessly even after you have mentioned what they have suggested has not helped the situation.

Frankly, the only enjoyable part about the job is working from the comfort of your own home.
Pros
Work From Home
Cons
Early Hours, Short breaks, Poor Benefits, Very poor employee support, Un-Paid Vacations
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Bon pour les étudiants, difficle d'avancer loin dans le métier.
Service à la clientèle (Former Employee) –  Sherbrooke, QC30 September 2015
La fête se fait après Noël, malheureusement. Sinon, c'est bon pour un étudiant qui a besoin d'arrondir ses fin du mois. Préparez vous à travailler durant vos études.
Pros
Les travailleurs sont toujours souriant.
Cons
Trop de roulement.
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Great company to work for.
Technical Support Specialist (Current Employee) –  Toronto30 September 2015
I do enjoy working for Sykes Canada. There are amazing growth opportunities and lot's to learn if you desire to take advantage of the private college.
It is a truly equal opportunity company where everyone has the same opportunities open to them.
Pros
Job Security, Continued learning.
Cons
N/A
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Long hours but opportunity to make good income
Customer Service Agent (Former Employee) –  Cornwall, ON25 September 2015
This work at home job is not for everyone. At the time I worked there I found the hours long and the pressure to sell high. If you are looking for lots of hours with some benefits then you will appreciate this company. Especially if you enjoy the challenge of up selling. The commission for selling plans and products was good, so there is the opportunity to make a decent income. Working from home can be lonely so if you like interacting with people on the job then you won't enjoy this work.
Pros
Working from home. No weather worries. No worries about clothing.
Cons
Long hours. Pressure to up sell.
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Usual call centre enviroment, had a T.V. room.
Customer Service Representative (Former Employee) –  Saint John21 September 2015
Wasn't a bad place to work, the days were long, and the way the seating was made me feel disconnected from my co-workers. They did have a smoking hut that made me feel like they weren't prejudice towards smokers the way some places can be.
Pros
The pay.
Cons
The seating.
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Pleasant employees, constant work...
Customer Service Consultant (Current Employee) –  Peterborough, ON13 September 2015
The main thing people should remember, Management included, is the people behind the phone (Customer Service Agents) are the true backbone of the Company and should be treated as such, but they are also still human beings and should also be treated thusly.
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Great starter job from home
Team Leader (Former Employee) –  Virtual31 August 2015
Great for advancing if you have the drive.
Sometimes indecisive of courses of actions.
Minimal pay so you have to love what you do however no commuting or transportation expenses, clothing expense etc and no winter time outside.
Management great!
Cons
minimal pay
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Ok Place to be employed
Customer Service Representative (Former Employee) –  Miramichi, NB31 August 2015
A typical day at work consisted of providing technical support to clients for television and internet. Learned a lot about problem solving. Management could be fun but professional as well as coworker. The hardest part of the job would be upset clients but could be easily rectified with a possible solution.
Pros
prize giveaways
Cons
hours could change on a whim
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Productive and professional combined with fun
CSR, Supervisor, Trainer (Former Employee) –  St. Johns, NL15 August 2015
I enjoyed working for this company as there was a high set of standards and work ethic to be met. It was also fun due to the incentives each team had to have a healthy inner competition for sales and customer service excellence.
Pros
Very flexible with scheduling
Cons
One bad week of stats and an agent could be fired.
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Working from home was comfortable and enjoyable
Customer Service Representative (Former Employee) –  kitchener, ontario30 July 2015
answering calls regarding wireless accounts, billing, sales, in depth assistance with all aspects of customers accounts.
Management was always helpful and available for any concerns or questions. Was able to chat online with co-workers at all times for experiences and help.
The hardest part of the job was selling to people who were calling in regarding high bills. The most enjoyable part of the job was every day was a different experience and most customers were absolutely wonderful to talk to
Pros
working from home
Cons
selling
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good place ti work but very stressful at times
customer service rep (Former Employee) –  windsor ns26 July 2015
last going off we was back to back with calls taking inbound calls about billing and issues with there services I would go back if some things changed like getting things working right
Pros
got paid for breaks
Cons
hard to get a day off
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Productive environment
Customer Service/Sales Representative (Former Employee) –  Lindsay, ON18 July 2015
I learned all the basics of customer service for inquiries on billing and general complaints, propositioning sales, and making rebuttals. The co-workers were driven, fun individuals, always friendly. A typical day we're all just in an environment trying to complete sales in fun and rewarding ways. Meetings sales objectives, top 5, it was all about trying to make sales worthwhile.
Pros
Sales initiatives
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Day on job
tier 1 tech support (Former Employee) –  in my home.13 July 2015
, log in the call center, take calls about cell phones, tablet issues and email issue, help customer resolve all issue, trans call to another department if need, search data base for tech solution.
Pros
work from home
Cons
not enought support
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.
Inbound customer service/sales representative (Former Employee) –  st.johns nl4 July 2015
Stressful environment. Great customers, really loved dealing with the public and solving any issues they had. Left position due to the pressure of making sales over customer service.
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enjoyable place to work because you have the sense of helping others
CSR Roadside Assistance (Former Employee) –  London, ON26 June 2015
- interacted with towers and dealers to aid clients
- assisted clients to the best of ability in providing roadside service
- sold roadside insurance coverage

- learned a lot about towing certain vehicles--such as 4 x 4 where the tower has to use "specials" like flatbed etc

- learned about the "transporting" of certain higher end vehicles

- learned Lexus lockout procedures

- the most difficult part of the job was being able to tow the client's vehicle but then depending on coverage could not provided them meals, hotel, etc

- the most enjoyable part of the job was being able to assist motorists in need

***** I worked for Sykes under my maiden name Lori Leslie
and I.m not 100% sure on the dates.....my Supervisor was Shannon Lidkea *****
Pros
can work from home...good pay
Cons
night and weekend work and especially Holiday work
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Great Environment, Great People
Bilingual Customer Service/Sales Representative (Former Employee) –  Miramichi, NB2 June 2015
Enjoyed my time with Skyes. The people were great and made for an energetic positive environment to learn and do my job well.
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decent commission
Telemarketing Representative (Former Employee) –  Sydney, NS1 June 2015
working for this company you had the opportunity for commission on all sales however you had to make the top 10% in order to receive the full bonus.
Pros
decent commission
Cons
had to make top 10% for full bonuses
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Good Place to work
Customer Care Agent (Former Employee) –  Peterborough, ON25 May 2015
Was a good place to work, once you get to know everyone its a fun place to be working.
Supervisors and Team Managers were great.
Pros
Good with requesting time off
Cons
CX yelling
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Overall rating

3.4
Based on 2,803 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.1
Job Security/Advancement
3.1
Management
3.1
Culture
3.3