Customer Care Professional (Former Employee) – Conn, ON – 12 September 2017
I worked for Sykes before going on maternity leave, the job was ok, but somewhat stressful if calls dropped. I spent a lot of time with technical support on problems that, I believe, were not due to me, my equipment, or my internet connection. Other than that, job was pretty straight forward. Pay was ok, slightly higher than regular minimum wage(minimum wage for at home workers). The main reason I left is, when I was coming off of maternity leave, I had little to no communication as to what was happening when I returned to work. I tried to contact them three months before I was due back and could get no information. I was told that my hours were not necessarily going to be the same and I had no information about that until less than a week before I was due back. Very disorganized and stressful.
Work from home, no commute, maximum 12 hrs shift window
Stressful environment, Working with irate, sometimes inappropriate customers, disorganized human resources
Customer Service (Former Employee) – Corner Brook, NL – 23 June 2017
This job was different from others I had. You have your own desk and computer and answer calls for Bell Aliant regarding their services. This job consisted of answering calls continuously and using computer programs to fix customers internet issues. This job is great if you don't mind sitting at a desk and talking to hundreds of people all day.
Customer Service Representative (Former Employee) – London, ON – 15 June 2017
working for Sykes made work fun. We had teams and completed against other teams with our AHT (average handle time) or call qualities or with our customer service and we would decorate our team area etc it would give a very positive and enjoyable work environment
sales (Former Employee) – Riverview, NB/ Moncton, NB – 8 March 2017
Going into work, you take 10 minutes everyday of your own time to sign into your computer and all of your programs. The job itself was great, however the goals that needed to be reached were very unattainable. If you didn't perform on the phone to their specifications they will let you go (fire you). I loved the atmosphere, the co-workers were fantastic as well. They offered very good food at the cafeteria, a free gym, and pool tables and computers for break time.
Overall it was on okay employment, I left because when going to college they were not willing to work with me a better schedule.
Customer Service (Former Employee) – Halifax, NS – 7 March 2017
I Worked for Sykes for 2 years then their software stopped working on my pc and it went downhill from there. Before that the demands of the job were quite unreasonable. Absolutely no work/life balance and expectations were extremely high and criticism was rarely constructive.
Registered Nurse, Nurse Associate (Former Employee) – London, ON – 23 February 2017
e.The management team and all divisions are out for themselves and do not back up their nurses. This is a micromanaged company in which the dollars are far more important than customer care or employee health/welfare. Worklife balance is not considered at this workplace and you are stigmatized if you have any disabilities.
Exceptionally non-flexible in their staffing and scheduling, at most times you have to book your time off almost a year in advance and this still does not guarantee you will have your vacation when you wanted.
Because you're out of active hands on nursing, if you work for this company for an extended period is extremely difficult to get work afterward due to being out of practice. And no matter how long you work for the company or the excellent reputation you may have there, they refused to supply you with any type of reference when you leave.
Very cutthroat between staff and management is constantly breathing down your back with little support or encouragement.
There is no union, so if there's an issue it's impossible to resolve, because as previously mentioned, the management are out for themselves and never answer questions presented to them. Often skirting the original question and never getting back with responses.
After 12 years working with this company I have seen it ruin many nurses.
Can possibly go work from home.
Poor management, lack of support for the nursing staff, negative atmosphere, poor wages, poorly treated staff with disabilities
Data Entry/Check Verifier (Former Employee) – Que – 2 February 2017
We do verify checks from bank of america and Jp Morgan chase and we need to hit our KSPH per month to get our monthly incentives... They had a clean work place and a very professional offices in Manila