A typical day at work, you log into your systems and hope there are no problems with Sykes' network or servers.
You will learn the Rogers is a crooked company and will do just about anything to make a dollar off of their customers. They're very secretive about when they make mistakes, especially if they're billing related. Rogers tells it's employees not to proactively inform the customer if there is a billing mistake; However if the customer brings it to our attention we are suppose to rectify the solution.
The hardest part of the job isn't the customer, or the fact there is little or no time to breathe while you're at work. The hardest part of the job is the support doesn't feel like they're there to help you. You feel as if someone is always lingering over you like you are in pre-school again. Having to ask to leave the room and use the restroom if it is necessary. The support team is rude, and does not listen. They will repeat themselves endlessly even after you have mentioned what they have suggested has not helped the situation.
Frankly, the only enjoyable part about the job is working from the comfort of your own home.
Early Hours, Short breaks, Poor Benefits, Very poor employee support, Un-Paid Vacations