Customer Service Agent (Current Employee) – Home Based – 10 July 2013
Have been working here for 7 months, and the people who approve time off and who set up your schedules are completely lacking organizational skills! they are terrible. Also, when I started, I was told that I would get a certain not so great shift, for so long, and then I would be able to get a better one after a few months. I had the terrible shift, for 4 months, then finally had a good shift for 3 weeks, then was forced into cross training, and am back to having a terrible shift again. There response, was "oh well, deal with it". To them , you are just a name on a screen, its terrible.
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CUSTOMER SERVICE AGENT (Former Employee) – Sydney, NS – 14 December 2017
I enjoyed working at Sykes, I would work double shifts with no issues. I was coached, was asked to move to another account with encouragement to apply for supervisor. this account failed and moved to another, I was promoted to supervisor on this account within 3 months. I had training and worked with ABAY. Sykes was a great place to work. I had worked at Sykes for approx. 18 months before being promoted.