Sykes Enterprises, Incorporated Employee Review

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Very poor management skills
Customer Service Agent (Current Employee) –  Home Based10 July 2013
Have been working here for 7 months, and the people who approve time off and who set up your schedules are completely lacking organizational skills! they are terrible.
Also, when I started, I was told that I would get a certain not so great shift, for so long, and then I would be able to get a better one after a few months.
I had the terrible shift, for 4 months, then finally had a good shift for 3 weeks, then was forced into cross training, and am back to having a terrible shift again. There response, was "oh well, deal with it". To them , you are just a name on a screen, its terrible.
Pros
decent pay.
Cons
having to deal with terrible management
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Experience
CUSTOMER SERVICE AGENT (Former Employee) –  Sydney, NS14 December 2017
I enjoyed working at Sykes, I would work double shifts with no issues. I was coached, was asked to move to another account with encouragement to apply for supervisor. this account failed and moved to another, I was promoted to supervisor on this account within 3 months. I had training and worked with ABAY. Sykes was a great place to work. I had worked at Sykes for approx. 18 months before being promoted.
Pros
great coaches
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Good company to work for
Technical Support Specialist (Former Employee) –  Work from Home12 December 2017
Sykes is a great place to work for but they should up the hourly wage, and training should be a little longer. Also more flexible shifts for those that cannot work evenings.
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Overall rating

3.4
Based on 4,123 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
3.1
Culture
3.2