Technical Support (Former Employee) – cornerbrook – 12 July 2017
It was a very straightforward job, get into work and sit in your chair providing customer service for people with technical problems with their internet , tv and phone for bell alliant. I learned a lot of programs to help assist the customers with their services, also how to clm people down when their service isnt working and try to get them an appointment with a tech asap if required or help them solve the problem step by step. The people who worked for the company were quite friendly as well as the managers in charge. I didn't find the job too difficult, the software that the techs were using wasn't the greatest and was a little frustrating at times. The best part of the job is obviously the paycheck, and I have always worked hard for my money.
Customer Care Representative (Former Employee) – Peterborough, ON – 12 July 2017
Working at Sykes is great if you don't depend on it to pay hours as the work drops drastically during summer. management isn't too bad. environment is slightly difficult by being near parking garage and under movie theater.
Customer Service Representative (Former Employee) – Miramichi, NB – 6 July 2017
Great place to work for starter jobs or laid back people. I personally am a laid back person so it's a great job for me, however the only thing keeping me from leaving is the music in the background and friends by my side.
Customer Service Representative (Former Employee) – Sherbrooke, QC – 4 July 2017
depending on the site you work at, the general atmosphere change. if you do your job well and you make sure your performance statistic are as up as they can be, you can apply for more positions easily. Sherbrooke site was a good one. Peterborough site was similar to working in a prison.
Customer Service (Former Employee) – Corner Brook, NL – 23 June 2017
This job was different from others I had. You have your own desk and computer and answer calls for Bell Aliant regarding their services. This job consisted of answering calls continuously and using computer programs to fix customers internet issues. This job is great if you don't mind sitting at a desk and talking to hundreds of people all day.
Customer Service Representative (Former Employee) – London, ON – 15 June 2017
working for Sykes made work fun. We had teams and completed against other teams with our AHT (average handle time) or call qualities or with our customer service and we would decorate our team area etc it would give a very positive and enjoyable work environment