Tele-Health RN (Current Employee) – Ottawa, ON – 28 August 2012
A typical day included making and receiving 30-60 calls per 8/10hr shift. Lots of overtime due to low staffing levels. Leadership skills are a must as I am normally a resource nurse and preceptor while doing my tele-triaging shifts. I have staff coming and asking clinical questions, policy questions, IT questions. I make sure the centre runs when the management is either too busy or not present on site. I think the redundancy is the hardest part of the job but with the other roles this balances out nicely. I love teaching and being in charge and helping all the staff from education to manager to floor nurses and seeing a progression in the right direction.
good schedule flexibility, professional environment, supportive team members, assisting patients with making health care decisions and promoting empowerment and autonomy.
long shifts, redundant type calls, work alone at night with no security
Other Sykes Enterprises, Incorporated Employee Reviews
Job Work/Life Balance
Not a great place to work
Registered Nurse (Current Employee) – London, ON – 18 March 2018
I have worked here for a year and I do not like this job one bit. The only thing that makes it bare able is the fact that I work from home. You have difficult callers, and are forced to stick to a script and not able to use your nursing knowledge. The breaks are way too short for a 10 hour shift. It is an exhausting job! Call after call and no positive reinforcement from my manager. I don’t have anything positive to say about this job. The turnover is very high. 3 classes started after ours and more than half of them left. I would leave if I could find something else.
Work from home, decent benefits
Long hours, short breaks, isolating, too many more to name
Customer Service Representative (Current Employee) – Miramichi, NB – 9 March 2018
It was a wonderful place to work when ICT ran it. When Sykes took over we lost our 20 cent raise every 1000 hours, there is no incentive to work there. I met some wonderful friends while working there and have had some wonderful experiences with customers both on the phone and through chat.