Ok Customer Service Job, just not for me
Customer Care Professional (Former Employee) – Conn, ON – 12 September 2017
I worked for Sykes before going on maternity leave, the job was ok, but somewhat stressful if calls dropped. I spent a lot of time with technical support on problems that, I believe, were not due to me, my equipment, or my internet connection. Other than that, job was pretty straight forward. Pay was ok, slightly higher than regular minimum wage(minimum wage for at home workers). The main reason I left is, when I was coming off of maternity leave, I had little to no communication as to what was happening when I returned to work. I tried to contact them three months before I was due back and could get no information. I was told that my hours were not necessarily going to be the same and I had no information about that until less than a week before I was due back. Very disorganized and stressful.
Work from home, no commute, maximum 12 hrs shift window
Stressful environment, Working with irate, sometimes inappropriate customers, disorganized human resources