CSR (Former Employee) – Allentown, Pa – 10 December 2013
clock in at 9:55am, bring up like 10 systems in 5 minutes. answer to rude, obnoxious members because HealthNet doesn't know how to properly explain anything. I get paid $10/h and am in about 10 call drivers... the higher ups talk down to the reps as if they weren't in our seats at one point, the team leads don't know ANYTHING, i've been in half-hour calls because of the lack of knowledge, getting my head chewed off for something another dept didn't do. i've been treated like if i were stupid and ended up reporting the person because i am there to work, not to be treated like a child. i have asked my supervisor numerous times for the phone number and address to the headquarters, emailed him and even instant messaged him but he just ignores me. i ended up finding the phone number myself and i called only to be transferred to a voicemail, i left a message and never received a call back. also, they are very disrespectful... i had a friend, who didn't have money or lunch and a coworker shared her food, she had it on her station on a plate but wasn't eating it, here comes the site director, without warning... throws her food in the trash, she didn't even let her know. needless to say, my friend quit. they don't like it when the bilingual reps speak spanish, i feel they don't like hispanics period. it's just an over all horrible place.
sales (Former Employee) – Riverview, NB/ Moncton, NB – 8 March 2017
Going into work, you take 10 minutes everyday of your own time to sign into your computer and all of your programs. The job itself was great, however the goals that needed to be reached were very unattainable. If you didn't perform on the phone to their specifications they will let you go (fire you). I loved the atmosphere, the co-workers were fantastic as well. They offered very good food at the cafeteria, a free gym, and pool tables and computers for break time.
Overall it was on okay employment, I left because when going to college they were not willing to work with me a better schedule.
Customer Service (Former Employee) – Halifax, NS – 7 March 2017
I Worked for Sykes for 2 years then their software stopped working on my pc and it went downhill from there. Before that the demands of the job were quite unreasonable. Absolutely no work/life balance and expectations were extremely high and criticism was rarely constructive.
Registered Nurse, Nurse Associate (Former Employee) – London, ON – 23 February 2017
e.The management team and all divisions are out for themselves and do not back up their nurses. This is a micromanaged company in which the dollars are far more important than customer care or employee health/welfare. Worklife balance is not considered at this workplace and you are stigmatized if you have any disabilities.
Exceptionally non-flexible in their staffing and scheduling, at most times you have to book your time off almost a year in advance and this still does not guarantee you will have your vacation when you wanted.
Because you're out of active hands on nursing, if you work for this company for an extended period is extremely difficult to get work afterward due to being out of practice. And no matter how long you work for the company or the excellent reputation you may have there, they refused to supply you with any type of reference when you leave.
Very cutthroat between staff and management is constantly breathing down your back with little support or encouragement.
There is no union, so if there's an issue it's impossible to resolve, because as previously mentioned, the management are out for themselves and never answer questions presented to them. Often skirting the original question and never getting back with responses.
After 12 years working with this company I have seen it ruin many nurses.
Can possibly go work from home.
Poor management, lack of support for the nursing staff, negative atmosphere, poor wages, poorly treated staff with disabilities
Data Entry/Check Verifier (Former Employee) – Que – 2 February 2017
We do verify checks from bank of america and Jp Morgan chase and we need to hit our KSPH per month to get our monthly incentives... They had a clean work place and a very professional offices in Manila
Great People, Job requires great enthusiasm and patience
Customer Service Representative (Former Employee) – Miramichi, NB – 19 January 2017
Handle inbound calls, aiding customers with their troubles. able to converse when busy time slow down, but can be stressful when things get busy. Must have patience for those challenging calls. Always read what the clients provide Sykes.
Bilingual Legal Assistance Coordinator (Current Employee) – London, ON – 20 December 2016
Great experience working for the company since my start. Relevant benefits and great culture. Routine yet interesting work load Learned the many facets of legal world through customer service and data entry Management is highly educated and motivational Challenges are rewarding in learning and applying various insurance policies and legal applications. Enjoy the assistance provided to customers in their needs.
Flexible shift work, good camaraderie with employees
Tech Support Agent (Former Employee) – Toronto, ON – 28 November 2016
There was an opportunity hearing from different cultural people communicated not only for technical support of smart technology but also wanted to know about the cutting-edge technology. It's external and internal valued clients needed guaranteed help for innovative ground breaking techy issues on smart phone, numerous applications and associate devices/peripherals. Being an effective team member, their queries were actively listened either over phone, chat and even via email. By following the Company policy, strict regulations and awesome support methodology the requirements always effectively brought into the attention right way and delivered the brilliant support over any applicable means such as via phone, chat, email and logging into their pc or smart phone. The job was not about the perform the needed support for clients but also establish the rapport for overall Team and Growing Company.
Customer Service Representative (Former Employee) – Peterborough, ON – 24 November 2016
Sykes is an environment where there are a lot of the same people in the same situations dealing with relatively the same things. These are trained experts on how to not only deal with customer service interactions but how to deal with them benefiting yourself and the cx.