CSR (Former Employee) – Allentown, Pa – 10 December 2013
clock in at 9:55am, bring up like 10 systems in 5 minutes. answer to rude, obnoxious members because HealthNet doesn't know how to properly explain anything. I get paid $10/h and am in about 10 call drivers... the higher ups talk down to the reps as if they weren't in our seats at one point, the team leads don't know ANYTHING, i've been in half-hour calls because of the lack of knowledge, getting my head chewed off for something another dept didn't do. i've been treated like if i were stupid and ended up reporting the person because i am there to work, not to be treated like a child. i have asked my supervisor numerous times for the phone number and address to the headquarters, emailed him and even instant messaged him but he just ignores me. i ended up finding the phone number myself and i called only to be transferred to a voicemail, i left a message and never received a call back. also, they are very disrespectful... i had a friend, who didn't have money or lunch and a coworker shared her food, she had it on her station on a plate but wasn't eating it, here comes the site director, without warning... throws her food in the trash, she didn't even let her know. needless to say, my friend quit. they don't like it when the bilingual reps speak spanish, i feel they don't like hispanics period. it's just an over all horrible place.
Inbound Customer Service Representative (Former Employee) – Saint John, NB – 12 February 2018
I really appreciated the fact that Sykes gave us a proper 6 weeks of training before they out us out on the floor. Once it was time to hit the floor we got to shadow call with experienced representatives.