CSR (Former Employee) – Home/field based – 15 September 2017
Pros: Decent (minimum wage) training.
Cons: Very stressful. "Skills" acquired are mostly non-transferable, as they pertain only to the idiosyncratic (and quite unreliable) systems used by the Sykes client. Complex systems to memorize, very poor pay. No benefits for 6 months. As mentioned in other reviews here, you are pressured to get the customer off the line in as little time as possible. I hated this job.
Customer Care Professional (Former Employee) – Conn, ON – 12 September 2017
I worked for Sykes before going on maternity leave, the job was ok, but somewhat stressful if calls dropped. I spent a lot of time with technical support on problems that, I believe, were not due to me, my equipment, or my internet connection. Other than that, job was pretty straight forward. Pay was ok, slightly higher than regular minimum wage(minimum wage for at home workers). The main reason I left is, when I was coming off of maternity leave, I had little to no communication as to what was happening when I returned to work. I tried to contact them three months before I was due back and could get no information. I was told that my hours were not necessarily going to be the same and I had no information about that until less than a week before I was due back. Very disorganized and stressful.
Work from home, no commute, maximum 12 hrs shift window
Stressful environment, Working with irate, sometimes inappropriate customers, disorganized human resources
CSR Cable Repair (Former Employee) – Greater Sudbury, ON – 7 September 2017
The company was great to work for. They had training that was appropriate and paid. There was benefits available if you completed the required time. I personally didn't fit in with this job because it required a noise free environment and i recently had a baby.
Technical Support (Former Employee) – canada – 11 August 2017
This company has been given contracts by Rogers to handle their customers' technical issue. This is what they do:
1- in one hand they preach respect in anther hand they harass you in the chatroom to finish the call in 5 to 10 mn. they don't care if you fix the customer's issue they care about getting rid of them as soon as possible, they can show those stats to rogers and get rewarded with more contract hours. basically this info is provided to us in the training.
2- in one hand they preach respect in another hand they put people in the training who are very good in disrespect. They have indecent communication skills, offensive language and last not least lacking technical and personal skills, if you ask question he answers you angrily. Many of us reported the issues we had with that so called trainer and asked to change class, they ignore you.
3- we started over 20 persons and many left in the middle of the training because of the dictators they put to train people. what matters to them how much money they get from Rogers. they don't care about their employees, nor they care about Rogers' customers, they care about how much they fill the company's pocket.
4- They make you load your tools prior to the start of the shift and too bad you won't get paid for 20 mn you spend loading the work tools every day, and when their system is down you will spend about an hour trying to load the tools.
5- they make you believe their work from home option will allow you to balance life/work. wrong, you end up worst balance life/work because they set your schedule and keep changingmore... it every single day and you have to check your schedule every night.
6- they present they have happy employees while you find out many employees take sick leave. why they got sick the way they have treated as second class humans.
The list goes on.....
Advises to CEO: stop telling lies to people, be honest at least people know what to expect.less
Customer Service Representative (Current Employee) – Peterborough, ON – 10 August 2017
Very rewarding environment if one applies oneself to fulfill client's expectations. Demanding targets which I found are achievable. Interesting work place which changes constantly. Environment meets constant upgrade of media demands. Good training with assistance from support staff. Constant encouragement from management.
Customer Service Representative (Former Employee) – Peterborough, ON – 9 August 2017
you listen to people complain about there bills and services. place ordered of new services and devices. People are amazing. Compensation not worth the stress. TMs are pretty cool. company closing in Peterborough
Work From Home Agent (Former Employee) – Toronto, ON – 3 August 2017
I have no comment. I was always taught if you have nothing nice to say do not say anything at all.The way that this place runs makes me feel bad that they Represent Rogers.. I have nothing but good things to say about Rogers, except.. this company choice to be third party was terrible. All I wanted was a second chance to work here. Clearly honestly is NOT the best policy .. To them!
Administrative Support (Former Employee) – St. John's, NL – 27 July 2017
this job was actually amazing, despite all the hard times and lack of common sense from certain parties the job was fun and challenging, the team learned something new on a daily basis. Job only ended due to budgeting and outsourcing of job to Phillipines.
Technical Support (Former Employee) – cornerbrook – 12 July 2017
It was a very straightforward job, get into work and sit in your chair providing customer service for people with technical problems with their internet , tv and phone for bell alliant. I learned a lot of programs to help assist the customers with their services, also how to clm people down when their service isnt working and try to get them an appointment with a tech asap if required or help them solve the problem step by step. The people who worked for the company were quite friendly as well as the managers in charge. I didn't find the job too difficult, the software that the techs were using wasn't the greatest and was a little frustrating at times. The best part of the job is obviously the paycheck, and I have always worked hard for my money.
Customer Care Representative (Former Employee) – Peterborough, ON – 12 July 2017
Working at Sykes is great if you don't depend on it to pay hours as the work drops drastically during summer. management isn't too bad. environment is slightly difficult by being near parking garage and under movie theater.
Customer Service Representative (Former Employee) – Miramichi, NB – 6 July 2017
Great place to work for starter jobs or laid back people. I personally am a laid back person so it's a great job for me, however the only thing keeping me from leaving is the music in the background and friends by my side.
Customer Service Representative (Former Employee) – Sherbrooke, QC – 4 July 2017
depending on the site you work at, the general atmosphere change. if you do your job well and you make sure your performance statistic are as up as they can be, you can apply for more positions easily. Sherbrooke site was a good one. Peterborough site was similar to working in a prison.