Sykes Enterprises, Incorporated (SYKES) is a provider of outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena. The Company provides an array of customer contact management solutions to a range of clients. It serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America and Asia Pacific) and Europe, Middle East and Africa (EMEA). The Company’s Americas and EMEA groups primarily provide customer contact management services (with an emphasis on inbound technical support and customer service), which includes customer assistance, healthcare and roadside assistance, technical support and product sales to its client’s customers. These services are delivered through multiple communications channels, including phone, e-mail, Web and chat.
(Source: 10-K) – less