SYKES ASSISTANCE SERVICES CORPORATION Employee Reviews

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
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Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not what I hoped for
Registered Nurse (Former Employee), Ottawa West, ONOctober 29, 2015
Pros: Good team
Cons: High volume of inappropriate callers; constant monitoring
I left a full-time hospital position to work for Sykes' Telehealth division. The thought of working fewer nights and weekends was appealing from a work-life balance perspective, as well as working 10 hour shifts instead of 12 hour shifts. Mediocre benefits package.

Management was fair to all employees. Performance reviews held monthly, goal setting for improving practice was part of the job. Communication between management and staff was good to very good, with staff meetings held regularly. Option to call in to the meeting from home (and get paid) if not working that day.

Expectations from management included average call time of 13-14 minutes to assess patients and provide care advice. Breaks and lunches are scheduled, deviations (due to calls going into break time) had to be approved.

Had I been aware of the volume of calls involving male 'problems' (I am deadly serious) prior to joining this company, I would have reconsidered working there.
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If you can find a job somewhere else, please do.
Health Services Representative (Former Employee), London, ONNovember 6, 2014
Pros: floor staff is great
Cons: everything else
This company is garbage. They expect you to do the job of four different people, management is terrible and there is no discernible goal tracking system. No one knows what they're doing. There is an indefinite wage freeze and most incentives are completely unattainable.
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job that required adaptability to changes with labour laws, technology and clients
real time monitor (Former Employee), London, ONDecember 9, 2013
Pros: indoors, set shifts
Cons: communication breakdowns/lack of management
8hr work days/40 hr work week either 07h00-15h00/ 15h00-23h00 shifts. Each day offered differing challenges based on call volume, weather and staffing needs. You were required to use time to complete daily tasks, provide analysis on previous days activities and offer insight on how to improve tasks.
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Headquarters
Calgary Alberta, Canada
Revenue
$17.5 Million
Employees
51 to 200
Industry
Links
SYKES ASSISTANCE SERVICES CORPORATION website