Pros: Good team
Cons: High volume of inappropriate callers; constant monitoring
I left a full-time hospital position to work for Sykes' Telehealth division. The thought of working fewer nights and weekends was appealing from a work-life balance perspective, as well as working 10 hour shifts instead of 12 hour shifts. Mediocre benefits package.
Management was fair to all employees. Performance reviews held monthly, goal setting for improving practice was part of the job. Communication between management and staff was good to very good, with staff meetings held regularly. Option to call in to the meeting from home (and get paid) if not working that day.
Expectations from management included average call time of 13-14 minutes to assess patients and provide care advice. Breaks and lunches are scheduled, deviations (due to calls going into break time) had to be approved.
Had I been aware of the volume of calls involving male 'problems' (I am deadly serious) prior to joining this company, I would have reconsidered working there.