Customer Service Representative/Dispatcher
Sychem - Concord, ON

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Customer Service/Dispatcher

Founded in 1983, we are a family owned business that specializes in providing Professional HVAC and Water Treatment solutions for Condominiums, Hotels, Apartments and Commercial buildings throughout the Greater Toronto Area. We take pride in our knowledge of the overall building systems. Our goal is to become a partner and consultant by developing long-term relationships with the Property Management Companies, Property Managers and the Owners.
For over 25 Years our company has built a reputation for ethics and integrity in its dealings with customers, suppliers and employees, and for taking a long term customized approach when assessing each of our client’s requirements.

We specialize in the following areas:

  • Water Source Heat Pumps and Fan coil Systems
  • Duct Cleaning
  • Commercial Rooftops
  • Commercial Kitchen Equipment
  • Water Treatment

Our organization is searching for a Customer Service Representative /Dispatcher who will also be responsible for assisting with Inventory Management and Purchasing. The right candidate is a dynamic individual with a positive attitude. You thrive in and embrace the challenges that come with supporting a growing small business. As a Customer Service Representative/Dispatcher in our organization, you are someone who is comfortable with working independently as well as in a team environment and will be trusted with instilling a strong sense of organization and efficiency throughout the office and warehouse. As a Customer Service Representative/Dispatcher in our company you will be one of the pillars of our organization.

Job Title: Customer Service Representative/Dispatcher
Duties: Customer Service Representative is responsible for ensuring smooth operations between the technicians and customers
Requirements: 3-5 years of experience as a Customer Service Representative and Dispatcher in a small to medium size business
Salary: Salary is from $30K to $35K (Based on experience)

Job Qualifications

  • Excellent customer service & strong communication skills - written and oral
  • Proactive, takes initiative and has foresight
  • Experience with using a Salesforce and Google Calendar an asset
  • Experience in HVAC or other mechanical or building systems related field
  • Strong multi-tasking skills
  • Ability to work well under pressure
  • Strong phone presence. Experience in dealing with multiple cultures
  • Very organized, good at managing paper flow and all related administrative requirements of the position, including filing
  • Team player, but also able to work independently
  • Work overtime when required
  • Strong computer & typing skills
  • Proficient in Microsoft Excel and Word
  • Experience with Quickbooks an asset

Job Description

  • Receive requests for sales and service from customers and record all details in Excel and Google Calendar, logging all calls in an accurate manner
  • Schedule in service calls for repairs in Google Calendar and prepare daily sheets for the service technicians
  • Organize the driver duty activities, based on the needs and requests received- Adjust as required
  • Direct and control the activities of the technical staff in the shop on a day to day basis
  • Prepare maintenance schedules and worksheets for all buildings for spring and fall maintenance
  • Follow up outstanding jobs on a weekly basis and make notes of the status
  • Filing work orders and invoices
  • Maintain a record of mechanical activities for each customer in Excel and Quickbooks
  • Inventory Control – Work with the shop staff to ensure proper stock of parts.
  • Work with technicians to better understand the systems we service and repair

Our Company Values: DependabilityTeam workFull serviceInitiativeSafetyLoyalty