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Swissport
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112 reviews

Swissport Employer Reviews

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Very Nice company to work with.
Passenger Service Agent (Former Employee), Toronto AirportJanuary 18, 2014
Very nice experience to work with Swissport Toronto. Management and staff are very nice to work with.
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Building great Customer Relations in a fast paced enviroment
CUSTOMER SERVICE AGENT (Current Employee), Winnipeg, MBJanuary 3, 2014
Customer Service Agent
RAIC Blue Pass
Check in Counter
Gate Agent
Bridge Handler
Customs/Baggage Claim
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busy yet friendly environment
Passenger Service Agent (Current Employee), Toronto, ONDecember 4, 2013
Pros: free coffee, tea etc
Cons: overtime
a typical day would be meeting new people who are usually friendly, either first time travelers or newly weds even passengers who travel as much as they can. i have learnt how to print boarding passes and check in passengers print manifest for the captain etc my co workers are very friendly and polite, hardest part of my job is sometimes not being able – more... to meet a clients needs and the most enjoyable part is the chance to meet people everyday – less
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easy going place to work
RAMP Agent (Current Employee), pearson international airportNovember 1, 2012
productive place of work, with numerous opportunity to grow
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Fun Workplace
Aircraft Cleaner (Current Employee), San Francisco, CAApril 10, 2014
A regular day at work would be getting supplies ready to clean a plane. Also, helping team members bring up pillows and blankets. Cleaning and searching the aircraft's for any object that is dangerous or shouldn't be on board.
I learned how to securely clean and inspect an aircraft so that all passengers arrive at their destination safely.
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HARD WORKING PLACE
RAMP AGENT (Former Employee), Honolulu, HIApril 8, 2014
Pros: free flights
Cons: long hours
HOT, LONG, AND HARD
IVE LEARNED DIFFERENT TYPES OF SAFETY PER-CAUTIONS TO TAKE IN CERTAIN SITUATIONS.
MANAGEMENT WAS MORE AVERAGE
CO-WORKERS WERE COOL
HARDEST PART WOULD BE WORKING IN THE INTENSE HEAT AND BEING AROUND JET BLAST ALL DAY
MOST ENJOYABLE PART WOULD HAVE TO BE THE FACT THAT WE GET TO WORK AROUND THESE MULTI-MILLION DOLLAR AIRCRAFTS.
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Swissport is a large and competent employer with a good management structure.
Baggage Team leader (Current Employee), Manchester, ENGMarch 21, 2014
Pros: pension, staff standby travel.
Cons: 0400 starts on shifts and working six out of eight weekends
Working at Swissport is challenging day to day meeting engagement standards and making sure that staff are managed in an effective manner.A typical day requires you to manage and assist with the baggage sortation product as answering multiple telephone inquiries from colleages and service partners.During my time at the airport i have learnt quite a – more... lot about individual people and how to get the best productivity out of them.I have also met probably about two to three thousand people from various backgrounds,from ex bank managers to ex professional footballers but have never found it difficult building relationships with most of them.As part of the management team i have found that the majority of my colleagues are very pleasant to work with.The hardest part of my job is probably organsing staff to meet off schedule aircraft that can pose problems during heavy work periods.The enjoyable part of my job is the sense of acheivment when i go off shift and have not caused any delays or missed any passenger bags. – less
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Very unorganized
Passenger Service Agent (Former Employee), Orlando, FLFebruary 17, 2014
Pros: friendly coworkers
Cons: not enough hours to work during the year.
The job it self is very simple to complete, but upper management was very unorganized and did not give enough importance to train there employees.
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A good environment where you work new people everyday.
Passenger Service Agent (Current Employee), Las Vegas, NVFebruary 11, 2014
Pros: experience, airline passes, insurance.
Cons: uniform, short hours.
My job requires "check in" and "boarding" of the passengers. Our airline only flies to London out of the Mccarran International Airport, so we deal with a majority of international passengers. The first half of my shift involves alot of face to face time with the people I check in. This is where I take whatever luggage they are checking in and load – more... it on the belt, while issuing them a boarding pass for their flight. All the while making small talk to make sure that their wants and needs are being tended to coming to and fro with Virgin Atlantic Airlines. The "check in" desk can be the most challenging and stressed job if you let it. Majority of the time this is where the passengers come to complain and take all their frustration out on you (because we all know that flying can be stressful). So it is our job to try and calm them down, understand their problem, and try to resolve the situation. Sometimes it doesn't go as smooth as an agent would want but you always have to keep your head up and be ready for the next passenger(s) that you will assist. After the entire flight has been checked in we (the other agents and I) go on a 15 minute break and then head to the gate for boarding for the second half of our shift. This process is normally the easy part. We all separate into our various positions such as passport check, ticket pull (where we scan the boarding pass) and jet bridge agent. Normally there is a podium agent(one of the passenger service agents) that leaves the "check in" desk about a half an hour early to head to the gate to assist any passengers with questions and to fix any issues with last minute seating. There is a Gate lead who is in charge of announcements prior and during the boarding process. He/She is in charge of the entire boarding process until the doors are closed. Everyday at work is different and anything can happen so my job is never boring. You take alot of heat for any mess ups because international flights have more of an impact than domestic flights if something were to go wrong. So you always have to do your very best. Virgin Atlantic is known for their great customer service so our management is best at what they do for making sure everything is running well. I get along very well with all my co workers and they making coming to work fun. This is a part time job so I only work 20 hours a week so although the work is fun I am more concerned about finding a full time job. – less
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Fun environment
Baggage Service/Check in agent (Former Employee), Jamaica, NYFebruary 6, 2014
Pros: every day is a new experience
Cons: short breaks
You work with different ethnic cultures. The environment is always friendly and there's always team work. Get to start feeling as a family instead of just regular co workers.
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eXCELLENT WORKING PLACE
Manager Sales & OPS (Former Employee), CAROLINA, PRFebruary 5, 2014
ONE OF THE MOST AMAZING JOBS I HAD. EVERYTHING WAS EXCELLENT.
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Productive and working under pressure
Passenger Service Agent (Current Employee), Bristol, ENGFebruary 5, 2014
I have learned to work under pressure every day, provide the great customer service to all the passngers, working as a part of the team.
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very nice Airport
Customer Service Representative (Former Employee), Boston, MAFebruary 3, 2014
enjoy working with passengers
very nice team working with
learned about airlines and places in the world
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a great team I work with
Lead Cargo Agent (Current Employee), Queens, NYJanuary 30, 2014
Pros: the people
Cons: the weather, it is contract work can lose contract anytime.
A day at swissport is very busy I always need to make sure that the cargo goes on the flight, also make sure that we get all the cargo off the flight for the customer to pick them up. One of the hardest parts of the job is facing the weather elements at work and time is a huge factor at work. I learn so much about cargo at swissport, I came into that – more... area and did not know anything now I am a lead agent. One of the most enjoyable parts of the job is working with the people I am working with always giving a 100 percent. – less
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Productive
Passenger Service Agent (Former Employee), Los Angeles, CAJanuary 30, 2014
I learn the checking in process, Departure, and arrival. Is a fast pace environment.
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It was a very happy work environment big screen TV in breakroom along with cable.
Cabin Cleaner (Former Employee), Burlingame, CAJanuary 30, 2014
Pros: working with great superviors, they give really good and direct reconigtion.
Cons: very low pay, and part time hours
I really enjoyed the work. Wonderful customers. Target really target their customer satifaction overall.
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very productive as well as laid back
Office Agent (Former Employee), Chicago, ILJanuary 29, 2014
Pros: easy going work
Cons: if flights are cancelled you are sent home
very comfortable environment
laid back and a lot of downtime.
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Good
Passenger service agent (Former Employee), birminghamJanuary 15, 2014
Pros: good
• Checking passengers baggage in using computer system
• Good customer service.
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Good people
Ramp Supervisor (Former Employee), San Francisco, CADecember 9, 2013
Pros: fun people
Cons: understaffed
Having to work in the rain sucked, but it was a fun job. The people their are great.
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Safe turnaround of aircraft
Aircraft Dispatcher/Load Controller (Current Employee), LGWDecember 9, 2013
Pros: free car park
Cons: very irregular roster and no extra pay for additional skills
I despatch various flights from aircraft side.This involves checking flight info is correct,fuel,passengers.loading of bags and cargo etc
This information is complied and presented to the aircraft captain before being signed off for a safe departure.
I complete manual and computerised load sheets on various airlines and their related computer systems.
I – more... have to be situationally aware at all times to manage unexpected issues with the aircraft itself,airline personnel and the travelling public.
The hardest part of the job is not also being fully supported by the company that employs me.
The most enjoyable part of the job is the satisfaction of a job done well ,pre-empting issues and still getting flights away safely on time with the appreciation of the airline involved – less

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