Peers can make it or break it
Supervisor (Current Employee) – Toronto Pearson International Airport, ON – 9 November 2016
The work day begins with assessing the day's events (such as weather conditions, staffing, flight delays and airport operations) as well as the day's total inbound and outbound flight volume and planned ramp crews; then ensuring inventory of necessary equipment is available. Meeting with airline representatives, assigned ramp leads, and their crews throughout the day with close supervision of particular windows of time is mandatory for success.
To be improved: Consistency within daily and/ or weekly meetings to follow up on successes and improve on failures. More data needs to be available for analyzing to improve departmental performance, therefore improving overall performance.
The job culture is very good among many of the employees and is the most enjoyable aspect next to the provided service itself; however more emphasis on recognizing them and developing that attitude and culture will be a welcomed breath of fresh air.