Senior Sales Associate (Current Employee) – Burlington, ON – 22 August 2015
Lots of focus on numbers that don't necessarily reflect reality: often coaching sessions involve writing responses to low numbers like low average sales - which would be fine but batteries and warranty replacements cost 0$, and therefore drag your average down, leading to upset management. You're more successful if you provide worse customer service under this system.
Preference for management positions is given to associates who are aggressive and push hard for sales even when they literally drive people out of the store.
Commission of 1% on sales with unrealistic goals for a second paltry 1%.
Very flexible scheduling. Laid-back atmosphere until crunch time.
Discount is pretty good.
Big discount on purchases, flexible, better than other mall jobs
Management doesn't make any sense, pushiness rewarded over actually trying to understand customers.
Sales Associate (Former Employee) – Vancouver, BC – 13 July 2016
Swatch is an awful company to work for especially the metro town location. The manger does not know what shes doing, she drives old employees out of work. She will call you fat, and make your life miserable. I gave so much to the company and received nothing at all.
Cashier/ Sales (Former Employee) – Mississauga, ON – 22 April 2015
Swatch was a very fun place to work at. The team was very happy and really into the product. The overall mood in the store was always a very uplifting and customers would always come in and leave smiling. Our team overall was very well put together we knew each other really well so there was almost never any drama.