High energy workplace with lot of pressure to sell
Brand Ambassador (Former Employee), Lynnwood, WA – September 2, 2012
Pros: making awsome connections with new customers
Cons: short breaks, & presure to sell
A typical day was very pressuring to sell. We had to make our daily goals which depended on how many ours we worked and also depended weather it was a weekday or weekend. I learned how to communicate with people to how get them to buy and persuade lot. management was decent. My co workers rocked! hardest part was our manager always pressuring us to – more... sell to each customer that walks in. The most enjoyable part was meeting many people and building customer relations. – less
Full Time Keyholder/Senior Sales Consultant (Former Employee), Erin Mills Town Centre, Ontario – March 9, 2013
Pros: got a good taste of the bad side of being a sales associate early
Cons: very stressful working environment
A typical day at work would be taking on extra responsibilities like finishing my manager's work so she can leave on time, fix broken poster frames so the store can properly display the new arrivals (took too long for the manager to get a replacement) and replacing burnt out display lights and ceiling lights because as per head office instructions we're – more... to reduce costs (no one else in the store wanted to do it so i did). – less
I know someone who worked there and she said it wasn't a nice atmosphere to work in. The senior leadership needs to take a hard look in the mirror and not treat their people with disrespect.
Job Work/Life Balance
Brand Ambassador/ Sales Representative (Current Employee), Mississauga, ON – June 11, 2012
Pros: free jewelery every so often
Cons: sometimes slow
A typical work day includes making sure all products are in order everything is clean and tidy and all paper work is filled out. What I learned gradually after the years being there is about the product, I know most of all the names of the pieces and about each of them. The co-workers are great which makes the workplace fun and enjoyable. The hardest – more... part about the job is I'm not there everyday so being updated is sometimes miscommunicated. The best part is the co-workers and the regular customers. – less
Professional, fun and creative working environment
Marketing and Training/Operations Manager (Former Employee), New York, NY – November 26, 2013
Pros: establishing a brand new swarovski concept store domestically and internationally.
Cons: establishing a brand new swarovski concept store domestically and internationally.
Swarovski has giving me the opportunity to learn, to grow and to advance in my career. I have spent 5 fantastic years with Swarovski. I have had the chance to work with amazing people, from various backgrounds and various levels. From sales, to management, to marketing and training, the amount of knowledge acquired during my time with the company are – more... unvaluable. Swarovski has challenged me and supported me at the same time. – less
Sales Consultant (Former Employee), Bolton, ENG – October 12, 2013
Pros: double pay on boxing day.
I had learned how to deal with the customer as to how i should approach them and also to welcome them in store, this had helped me to increase my communication skills with the customers. The management of the business was very good because if i had any problems i was able to go and speak to them. My co-workers were very friendly and easy to get along – more... with because if i had any problems they would help me for example if i couldn't find a product they would come and show me where it is. The hardest part of my job was when i didn't know where the some of the stock was in the stock room which took me sometime to get used to is. The most enjoyable part of the job was using the tills to serve customers and also when taking out the jewellery and showing it to the customers. – less
Type of day at work would always be clients above all. Best part of working was learning the needs of clients. Acquire clients as friends. Learned you can not believe in all your co- workers. To over see stores when needed in other stores to help them run smoothly.
Concession manager (Former Employee), London, ENG – September 20, 2013
Very busy, enjoyed working at Swarovski. I learnt about the history and values of the company, how to take care of their products, the importance of the Swarovski Crystal Society, and how to get customers to join this unique and important Crystal Society family. Managing a Swarovki concession was fun, challenging and educative. My team was very co-operative – more... and we all worked as one family. there was very good communication between us, though sometimes, things could be rough but we managed to work it out. All the appraisals I did for each member of staff was productive as I did show them from their KPI data the level of their performance, we agreed on one to one training to improve each staff customer service plus selling skills.
The hardest part of the job has been dealing with difficult customers who wanted to fake Swarovski products in exchange for money or a genuine Swarovski product, as the answer will obviously be NO, they become aggressive and had to be escorted out of the shop.
The most enjoyable part of the was being part of a wonderful and when we exceed out target. – less
Loved the company and brand... Worked with an exceptional team and was awarded "Store Manager Of The Year" and "Turn Around Store Of The Year"
Multi-Unit Store Manager (Former Employee), Los Angeles, CA – September 4, 2013
Pros: opportunity to express creativity
Cons: limited growth at company
Key Achievements~ • Store Manager of the Year/Turn Around Store of the Year 2011 • Doubled stores sales performance 2 years in a row, top store in district • Managed/supported multiple locations within Los Angeles District • Recruited, developed and retained top talent in a branded luxury environment
Sales Consultant (Current Employee), Southampton – August 29, 2013
Cons: no sitting down
There is always something to be done at Swarovski, the job role of sales consultant involves high levels of customer service, handling cash, repairs, warranty exchanges, altering watches and also paper work. I have learnt how to cope under pressure and working with targets in place. The most enjoyable part is interacting with consumers and being able – more... to fulfill their requirements and the hardest part is most likely being on your feet all day. The general environment is friendly. – less
Assistant Manager (Current Employee), Wellington, FL – August 13, 2013
Pros: good pay, nice product
Cons: small team, women required to wear heels
Swarovski is a great workplace for adolecense while studying. The pay is good for those without retail experience. Full time employees get good benefits, part time recieves no benefits. The work can be tiring because in store traffic is slow. Lots of pressure to meet sales goals and very small team to work with. Management is fair, all managers are – more... very helpful and dedicated. You get to meet lots of new people and work with beautiful products! Full time is considered 32-38 hours. – less
Assistant Manager (Current Employee), schaumburg,il – June 28, 2013
Pros: meeting new people, learning new things having health insurance and vacation time
Cons: short lunches, wearing heels
A typical day at work would require hours of training others on great customer service and product information. My day also consisted of meeting new people all day and making their day better. I have learned that you never truly know a person/ customer until you make them feel comfortable and listen to there needs. It was a pleasure to touch peoples – more... hearts and make them feel at home when they came into my store. My co workers became a part of my family. When you work with the same people 40+ hrs a week you get to know them on a personal level. The hardest part of my job was trying to involve into something I did not believe. – less
Assistant Store Manager (Current Employee), Uncasville, CT – May 20, 2013
Achieved store 3 million dollar sales goals through “Sparkling” selling techniques and providing outstanding customer service and building customer loyalty Increased conversion average from 6% to 9% in three months Oversee retail store operations to company standards, ensuring effective implementation and maintenance of programs Mentoring, motivating – more... and coaching Brand Ambassadors to achieve company goals Ensuring visual standards are appropriate and support the brand image Hire and coach new Brand Ambassadors to company standards – less
sales assistant (Former Employee), selfridges, trafford centre – May 10, 2013
Pros: working in selfridges
Cons: long hours on my own
A typical day would be serving customers, replenishing stock and keeping the concession clean and tidy. I loved working in selfridges as the atmosphere there is fantastic. I didn't enjoy having to do lots of hours on my own especially in the quieter periods but i just got on with it and kept a smile on my face.
Showroom Coordinator (Former Employee), New York, NY – March 5, 2013
Pros: great environment & staff.
Cons: chances for advancement could be better.
You can certainly learn & advance in some areas. The staff & management are very friendly,helpful and likeable. A very enjoyable place to work with very good benefits. A great company overall!! Great employees !