Working for this company showed me what i was capable of doing.
Visual and Inventory Manager (Former Employee) – Edmonton, AB – 9 March 2018
This was my first retail job and it gave me a sense what I wanted to do in life. There was lots of wonderful women around me who believed in me and gave me job opportunity's to move up quite soon from a sales associate. I was then responsible for one store in Edmontons visual branding standards and inventory. After my store was immaculate and the increasing numbers were consistent, allocations fine tuned, I was offered as help at the other Edmonton stores. As visual support of planograms, to implement a markdown to drive sales that week. Whatever it was, I was happy to go to the store and leave it set for success and the employees feeling empowered. I knew I was a true brand ambassador and it was so important to me that everyone felt my passion from store visits and ran with the insight and fresh eyes I could give.
I soon found out I was waking up and going to my dream job everyday, making the fire grow. Thinking about store floor plans morning, afternoon, nighttime. It was so rewarding to feel like I wasn't working everyday and to make such a big impact in stores and employee growth. Merchandising just made sense to me. I could do it while helping people personal shop, or making small talk. I just became a retail fairy in my given environment and it was liberating! Even customers gave me confidence in their feedback to me personally and what I was doing around them.
Eventually I was being flown to head office in Toronto to work with the true eyes and passion of their visual team once or twice a year during launch season. So I could implement here in Edmonton and highermore... volume stores in western Canada. I felt so honored, it still brings tears to my eyes. It is so important for companies to recognize there are very special people who care so much about what they do. Suzy Shier is a company that invests in its people. There are many gems who have been hard rocks for many years within the company simply because of the good culture! Thanks Suzy.
This was the start of my merchandising career!less
Part Time Key Holder and Sales Associate (Current Employee) – Burlington, ON – 8 March 2018
I love the atmosphere when you walk into the store, very outgoing, positive co-workers. Management is great, if you are a university student looking for hours, they will try and comply as many hours for you.
Key Holder (Former Employee) – Brampton, ON – 7 February 2018
Horrible place to work. Key holders that had worked here for years never got a raise. Improper training given. On my first day here no one even told me where specific sections were or even what the sale that day was. Manager and staff that had been there for years constantly talked bad about one another sales techniques and training techniques. Store is going down hill having horrible sales every night, pushing a membership program that made no sense.
All in all a horrible experience. The Manager was constantly taking days off/
Long hours, Unpaid mandatory hour long breaks, Horrible Manager
Great upper management but no advancement out of retail sector
Visual Merchandiser/ Inventory Manager (Former Employee) – Calgary, AB – 29 January 2018
It was fun, but the money wasn't worth the work. As a manager I was over worked and felt guilty about working my staff as hard as I did knowing there wage barley covered the coffee cost they consumed in the week.
Discounts to various stores
Long hours, low pay, low advancement, training lacking
Part Time Sales (Former Employee) – Vernon, BC – 14 January 2018
I absolutely loved working for Suzy Shier. The girls are so much fun to work with, you get all of your work done for the day but it doesn't feel overwhelming. You can laugh and enjoy your day while getting work done, and of course the ladies that come into Suzy are always fun to help.
Sales Associate/Key Holder (Former Employee) – Abbotsford, BC – 5 January 2018
Management could use some upgrading, but the people are quite nice. The store manager is prone to changing the schedule and not warning you about it. Also has a tendency to call you in last minute to cover a shift.
Store Manager (Former Employee) – Vancouver, BC – 22 December 2017
*** DO NOT WORK HERE ***
nothing about this company is positive. As much as they strive on believing in a work life balance, there is none. You are constantly on call and are expected to work insane amount of hours when there is no coverage.
Turnover with part time associates is extremely high, due to low wages and very minimal hours allowed to give. This also causes the workload to be way too much for management to handle.
Upper management gives no support to stores that are not high volume. You are expected to make your own decisions and then when corporate comes in they get mad and expect you to change it all back.
Way too much communication given out about simple tasks making it confusing to understand what their vision is.
Strive to have amazing customer service, however they give the store close to no hours to even think about having enough staff on, which results in one person having to deal with all the tasks to do while still trying to balance all the customers in the store.
Mystery shops are an absolute joke. They set such high expectations, but with no hours and only one person on at a time, you automatically fail because your attention is not directly on this mystery shopper, instead it's on all the other customers in the store as well as all the tasks that need to be completed.
upper management threatens to take bonus away from you if certain job requirements are not met. Even after working like crazy to make sure sales are met and visual is up to date.
Visual is also an absolute mess, you are expected to launch up to about 4 new collectionsmore... every month. sounds like an easy task but with the lack of communication between departments, it is an impossible task. shipments don't arrive on time, collections do not arrive together and you have about a day to get everything opened and fully launched.
There is no room for advancement, even if you are told you will be moved up, expect it not to happen. This company strives on empty promises.
Sales goals are impossible to meet, especially when you are in a low volume store and in a mall with ZERO traffic.
Corporate, for the most part, all began their careers at store level but seemed to have all forgotten how it works, instead they set unrealistic expectations for all to follow.
if you work for this company expect to be lied to right off the bat. you will only be told what you want to hear so you would be interested in the job. expect there to be no respect from corporate, expect low wages and zero compensation. and also expect you to be looked over when it is time for a promotion. This company would rather stress and higher external associates instead of invest in their current employees.
Team Lead (Former Employee) – Edmonton, AB – 14 December 2017
was a great place to work, had a lot of nice clothes for women in the workplace. only down side was that when I was trying to go back to school to advance my career, I got let go because the manager at that time was a demoted district manager and she took her anger out on the staff
This job has absolutely terrible management. There is a lot of favoritism and it is a very toxic and unprofessional work environment. They sometimes understand if you have exams but are not very flexible especially since they are understaffed. It is also very disorganized and management only does paperwork all day.
Gérante/Assistante-gérante (Former Employee) – Chicoutimi, QC – 6 November 2017
Les postes de gérante et d'assistante gérante sont les plus durs en entreprise. Une grande chaine où il n'est pas possible de parler avec ses supérieurs directs. Encadrement à distance. Je ne m'y plaie plus dans ce domaine. Je me suis réorienté dans un domaine qui me ressemblait plus qui est la comptabilité.
Store Manager (Former Employee) – Brampton, ON – 2 November 2017
As a manager, they limit the hours given to complete tasks throughout the day therefore leaving in completed tasks which then leads to bad work/life balance. The managers don’t care about your well being as well.
Team Lead (Former Employee) – Abbotsford, BC – 10 October 2017
My experience working for this company wasn't fantastic. I found head office and district management unhelpful and rude. On the other hand, the girls that I worked with in my store were wonderful, helpful and a pleasure to work with. There was very little room for advancement.
Assistant Manager/Acting Manager (Current Employee) – Belleville, ON – 2 October 2017
not what I expected, computer system from the 80's, confusing visuals, absentee management. A lot of paperwork and requirements as well as pushing a $25 loyalty card on every single customer who comes into the store.