awesome benefits yet bad employee relation and communication with employer
Customer Service Representative (Former Employee) – Sault Ste. Marie, ON – 14 December 2016
Training does not fully apply to tools used to do the job. you must be able to self learn. Coaches will go over new tools in a matter of minutes and tell you to start using it. Be careful Don't make errors after your 3 months, a coach will talk to you but that is basically letting you know without saying " been nice working with you". they don't help correct issues or direct you in how to avoid making the error again. it is you did this and now you are gone.
Co-workers are great people,
for a Call Center best customer , very few customers yell or swear at you.
Management: will not talk to you unless you go though a coach and then to coach's supervisor, before you get to management.
friendly customers, good pay, good benifits
watch your back, follow rules 100%, never change voice level no matter what they tell you.