Sutherland Employee Reviews

Found 288 reviews matching the search
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Poor management, no respect for people, disfunctional
Customer Service Representative (Former Employee) –  Windsor, ON14 February 2017
High stress job, with no training on how to deal with the stress related to the position. No worklife balance. Poorly prepared TM's.
Pros
Centrally located
Cons
Disregard that employees are human beings
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Save your time
customer service (Former Employee) –  Windsor, ON14 July 2015
This is by far the worst company to work for. Yes, it pays the bills. Yes, there is benefits. But if you aren't 'cool' and the coaches don't like you, then you will never move up. Ever. The management in the mobility department is the worst thing to ever walk this earth. Theres one manager who is a complete psycho, and everyone hates her, and she is so unprofessional. People cry on a daily basis. That is the main thing about this place. They will hire anybody who walks in that door, and they never do anything about the horrible management. I felt like I was in highschool in grade 10 with all the drama. Worst. Place. Ever.
Pros
Benefits
Cons
Management, long hours, horrible shifts, if you're not popular you won't move up.
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terrible
Sales Associate/Customer Service (Current Employee) –  Windsor, ON12 July 2016
while your working there you better have good sales pitches because they stop caring about you if you dont. they put you down all the time my friend got told he has no work ethic but he works hard. 9 hours a day for 12 dollars is not worth how much stress you have to go threw. its not worth it for working for a american company here in canada
Pros
sit in a chair all day
Cons
long hours, forcefull
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Badly managed at the Sr, level
Team Supervisor (Former Employee) –  Windsor, ON4 August 2016
Sutherland has a very high turnover rate in both its lower management and its general employees due to poor work environment and unattainable demands.

They will tell you it is not a selling position but in reality it is based on the add ons you are able to force billing customers to accept.

As a team supervisor unrealistic sales expectations are put on you and you are encouraged to let associates go with out giving any true assistance to them in improving their skills.
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bad management
Phone agent (Former Employee) –  Windsor, ON8 January 2017
The job was stressfull, I worked in billing for AT&T and I was forced to push people to buy services that they couldn't afford by speaking to them in smart ways, I couldn't handle putting people in more debt then they were in already
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good atmosphere
technical support (Current Employee) –  Windsor, ON20 January 2016
It is a good company to work for, management friendly and helpful, the job it self is easy however very stressful. It is a routine and repetitive job which try to resolve customers tv, internet and phone issues over the phone. I like the job, but I do believe it should pay more.
Pros
Good benefits
Cons
Pays too little
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Terribly ran.
Customer Service Consultant (Former Employee) –  Windsor, ON19 October 2016
Management is so bad. I worked there for about 8 months and gave them my all. When it comes to a position opening, good luck because they only promote you if your a favourite and it doesn't matter about your skills.
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Good place for entry level work opportunities
tax season consultant (Former Employee) –  Sault Ste. Marie, ON23 January 2017
good place to gain valuable work experience
good training opportunities
clean work areas
great h&s comity
good place to meet new friends
good opportunity to travel
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You Develop Problem Solving Skills
CUSTOMER SALES REPRESENTATIVE (Former Employee) –  Windsor, ON3 October 2016
You are on phones to receive calls from customers who have issues with their bills or their services.

I learned to always focus on the positive even when the customers are irate. Being calm helps you to help them.

The hardest part of the job is trying to sell products especially if you have not been able to help the customer.

Enjoyable part of the job is the satisfaction of helping a customer.
Pros
Helping Customers
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productive and fun place and interactive with customers
Technical Support Agent (Current Employee) –  Windsor.ON13 December 2016
very nice job had a chance of customer interaction and making cutomer satisfied and overcome their technical issues.cobines both technical and customer reprensative experience
Pros
friendly coahes
Cons
back to back calls
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Sutherland
Sales Representative (Former Employee) –  Windsor, ON20 November 2016
Great job for people looking for hours,however environment is pretty grime and a lot of work is required for minimum wage.
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fun atmosphere long hours
Customer Service Representative (Current Employee) –  Windsor, ON21 March 2017
this is required of me to fill out for some reason so im just filling this out for no necessary reason but anyways for the most part sutherland is fine
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Nice place
Customer Service Consultant (Former Employee) –  Windsor, ON10 February 2017
I heard a lot of negative things about this place before working there, but I experienced the opposite. In my opinion, working at Sutherland was a nice experience.
Pros
Nice environment
Cons
Quite boring
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Easy job and quick to learn
Customer Consultant (Former Employee) –  Windsor, ON22 March 2017
Simple tasks. Start off with easy training. Consistent hours if full-time. Coworkers are of all ages and are great to get to know. Good job for somebody who is a "people person".
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Only good if you're desperate.
Telecommunications Sales Representative (Former Employee) –  Windsor, ON6 July 2013
If you are absolutely desperate for a job, than this job is definitely better than living on the streets. Here you will be on the phones all day (which actually isn't that bad once you get past the whole being yelled at thing) but you will be constantly dealing with poor upper management. I worked in Sales, and the it was extremely organized. You're no longer treated as a person, more like a hog there for one specific purpose, and there is absolutely no such thing as job security. If management doesn't like you (or in some cases if you don't put out) they will find any possible reason to either make you hate your job and have no sanity until you voluntarily quit or just fire you.

The only plus side about working here is the benefits, which you will use. Frequently.
Pros
Amazing benefits, amazing coworkers.
Cons
Poor salary, terrible management, long hours, no sanity.
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It was okay.
Customer Service Representative (Former Employee) –  Windsor, ON2 February 2017
Sutherland Global Services, Is a a job i took over the summer. its based in Windsor but it is an American owned Telephone, Cell-phone and internet service provider.
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Good organizational culture, Productive business environment which fosters and promotes career learning and advancement, Fun and friendly workplace
Customer Service Professional (Current Employee) –  Windsor, ON30 June 2016
Good organizational culture, Productive business environment which fosters and promotes career learning and advancement, Fun and friendly workplace.
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Very Stressful job, hourly pay is not worth it
Technical Support (Former Employee) –  Windsor, ON25 February 2016
working in sutherland is very stressful. The benefits was not even good. It was a scent-free environment and yet very rare employee follow it.
Cons
80% benefit, low hourly rate
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Great place to work, good experience
Technical Support Representative (Former Employee) –  Windsor, ON7 July 2016
A typical day at work would be to sign in to all programs, and start taking calls, helping customers with their tv, phone, or internet tech issues. Some issues commonly faced would be walking customers through restarting their devices, modems, while finding the source of a problem and booking techs if the issue couldn't be resolved over the phone.
I loved my coaches and managers, they only wanted you to succeed and cared about your personal needs. Co-workers were nice, but not much time to converse with them between calls.
The hardest part of the job was taking back to back calls, repeating the same things over and over again. It was easy, but it was mentally tiring.
The best part was talking to people all over the world and some people were so funny or interesting, and it made the long days more bearable.
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Good experience.
Customer Service Representative (Former Employee) –  Windsor, ON9 January 2017
A good job to learn how to deal with customers, especially unsatisfied customers and how to help them. Working environment is not great though.
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Overall rating

3.7
Based on 3,041 reviews
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3.5
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