Technical support (Former Employee) – Windsor, ON – 16 November 2017
even though Sutherland has a friendly environment and management tries to assist all day and HR organizes various activities day to day, its not a job to take if u want your career to increase. there is not much scope for promotion for atleast 10 years
Consultant (Former Employee) – Windsor, ON – 15 May 2017
I worked there and they changed my schedual and didn't tell me. some of my programs weren't working yet and they knew this I was at them every day to fix it but they didn't and I wasn't able to view my schedual, they knew this but they fired me anyways even though my stats were 100%
productive work place if you are fine with the work stress
Consultant/ Resolution Specialist (Tech Support) (Former Employee) – Windsor, ON – 9 May 2017
its just like life, you cant expect how it will turn later. they offer you 4 weeks of training and throw you to the angry disappointed customers. just remember not to take anything personally since you are not responsible for what happened.
Customer Service Agent (Former Employee) – Windsor, ON – 4 May 2017
The job itself was very easy (I was always a top worker and asked to be promoted a lot but could not at the time due shift issues). I found the place to be very mismanaged and that was its downfall. They made alot of promises and we were told of bonuses that they did not end up giving, even tho we did what they asked of us. This happened numerous times. You would goto work...do a great job and feel cheated. The most enjoyable part of the job was the coworkers.
A hostile enviroment between employer and employee
Technical support agent (Former Employee) – Windsor, ON – 30 April 2017
I worked here for 10 yrs many of them Happy yrs but there was difficulty getting raises as well as advancing to different positions Training was not at the level I felt it needed to be the human resources dept. was not there for the worker's either I felt there were not supportive of there workers when the company didn't benefit. I was able to take the experience from my previous jobs involving customer service and apply them to My position at Sutherland making it an easy transition
Has to many rules that apply and dont apply dependinbg on the pearsonand department
Supervisor (Former Employee) – Windsor, ON – 29 April 2017
I worked here for a few years and it can really take a toll on you. I advanced up to a team runner, which you could consider like a supervisor. That job I didn't mind, but what I found is that management was more concerned with sales compared to building good customer service
Customer Service Representative (Former Employee) – Mandeville, QC – 26 April 2017
I enjoyed working at Sutherland even though it was a very demanding job, because I was able to exceed customers expectations and helped my company advance. The HR department was very active in ensuring that we were treated with respect and showed how valuable we were to the company. My direct team leader was more than a team lead but a mentor, she was amazing and i would recommend Sutherland Global any day to a friend of family
Client Service Representative (Former Employee) – Windsor, ON – 24 April 2017
The entire Company is based off of efficiency. To a degree that would not even be considered humane. The clients were disrespectful. The management was disrespectful. The hours were inconsistent. Job security was non existent. The only saving grace would be the incentives, which they would slowly take away as policies change. There were even timed washroom break during your shift, where the rest of the floor would see it, as it is being broadcast on large tv's. When your work there, they own you once you step in.
Customer Tech Support (Former Employee) – Windsor, ON – 18 April 2017
Long hours listening to people yell at you. Beware,nice people but its a lot of work. Decent pay though. Happy to have quit that job, it was too stressful. If you start paying people more and maybe giving people more options on hours then its fine.
Call Center Operator (Former Employee) – Windsor, ON – 14 April 2017
I was there when they first opened so Im sure a lot of the kinks have been worked out since then (hopefully), but the company in the first stages was very unorganized and made promises that they could not keep
Customer Service Representative (Former Employee) – Windsor, ON – 11 April 2017
I used to be a customer service rep for about a year. I strongly recommend not to work for this company unless if you want to have lots of anxiety and breakdowns.
The coworkers and team leaders are amazing but the management doesn't really care if the promotions are not updated and the reps are taking the abuse from the customers because the reps aren't aware of anything new that the customers sees. Management knows but doesn't care
French/English Consultant (Former Employee) – Windsor, ON – 9 April 2017
Good job, just needed a change of environment this job often requires you to be in an office working on a computer. Friendly and fast paced environment but ideally I'd like to work outside and with my hands.
Senior Consultant (Current Employee) – Windsor, ON – 9 April 2017
I've worked for Sutherland in Windsor for six years, all for the same program. Originally I wasn't planning on staying too long, but at the two year mark a new program within my program opened and the job became awesome. Management has never been anything but good to me, and the people around me. People need to remember that management isn't there to be a friend, they're there to maintain order.
I absolutely love my job, I don't dread going into work in the morning, and I don't count the minutes until the end of my day. I've made some amazing friendships and connections on a personal and professional level as well.
If you're someone who is motivated to do well, you'll do well. If you're someone who constantly gets in your own way or has a chip on your shoulder, Sutherland won't be such a good fit for you.
Customer Service Representative (Former Employee) – Windsor, ON – 7 April 2017
The work environment is not that bad because the co-workers are nice but the amount of supervision is suffocating. There isn't a lot of consistency with the rules and some of the rules don't make sense because of the kind of environment it is. I feel like the job itself isn't that bad, it's just the extra unnecessary stuff they add to it that frustrates a lot of people. Plus, selling DirecTV.... never want to do that again.
Customer Service Representative (Former Employee) – Windsor, ON – 6 April 2017
if the calls didnt get to you than management did. i could take calls all day fixing customers issues but management was just worried about sales. shoving it down our throats making it very high stress work enviroment to force people to buy products
Inbound Technical Support ( for AT&T) (Current Employee) – Windsor, ON – 30 March 2017
You need to know at least something about computers to work here. If you dont you will hate the job. The more you know about technology the better. Dont apply if you dont.
Steady work, people are great that work with you, office environment is laid back.
Shift bid every 2-3 months has over 30 different shifts, you have to fill out priority from what you dont want to what you do, You may get one you dont like. It is dependant on your performance per month