Great place to work, good experience
Technical Support Representative (Former Employee) – Windsor, ON – 7 July 2016
A typical day at work would be to sign in to all programs, and start taking calls, helping customers with their tv, phone, or internet tech issues. Some issues commonly faced would be walking customers through restarting their devices, modems, while finding the source of a problem and booking techs if the issue couldn't be resolved over the phone.
I loved my coaches and managers, they only wanted you to succeed and cared about your personal needs. Co-workers were nice, but not much time to converse with them between calls.
The hardest part of the job was taking back to back calls, repeating the same things over and over again. It was easy, but it was mentally tiring.
The best part was talking to people all over the world and some people were so funny or interesting, and it made the long days more bearable.