If you like answering angry customers
Customer Service Representative (Former Employee) – Windsor, ON – 20 September 2017
Boring, management stated that you can't be on the phone too long - yet you need to solve every issue otherwise you're rated terribly and unfairly. Several times I'd be the person dealing with the last call in the queue, where everyone would leave me on the floor. The staff areas were really depressing and most of the time, there was a terrible odour (food, people, feet). Don't accept a customer care position, they're underpaid and everyone cold transfers them to us. We get the bad reviews and have no grounds for in-store problems.