POSITION REQUIREMENTS

• Exceptional customer relationship management
• Strong analytical, organizational and time management skills
• Strong team player, ability to adapt and work cooperatively with various individuals
• Strong verbal and written communications skills
• Excellent interpersonal skills
• Commitment to continuing education with enrollment in CAIB/CIP courses
• 2-3 years Personal Lines Customer Service experience
• Agency Manager (TAM) experience preferred

POSITION OVERVIEW

• Provide exceptional day to day service to clients
• Maintain professional relationship with insures to maximize new business growth and retention opportunities
• Managing an assigned book of business, as well as back up any other team member
• Up selling, cross selling and obtaining expiry dates at every opportunity
• Processing new application and policy changes on Insurance Company Portals
• Responding directly to client queries or requests
• Assisting all producers when required
• Back up to Claims Team, reporting claims, assisting client to ensure service excellence
• Follow all internal procedures on maintaining information integrity of computer records
• Recognizing changes in trends, issues, company policies and their potential impacts
• Other related duties as may be required

Posting will be closing July 13,2012