Sutherland Global Services

Sutherland Global Services Employee Reviews in Canada

Found 220 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
network support for tier 2 technicians
Network Support Representative (Former Employee) –  Windsor, ONMarch 7, 2015
Remotely accessing the network gateway and performed configuration of the static ip’s and LAN ,bridging ,routing and modifying other broadband settings
• Diagnosing the Optical network terminal (ONT) for Optical fiber related network signals
Monitoring the transmission channel such as ADSL and VDSL lines and keeping the eye on the line noise margin ration ,relcaps ,attenuation and service affecting parameters
Was this review helpful?YesNo
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very good place to work
Assist in troubleshooting and technical support (Current Employee) –  sault ste marieMarch 4, 2015
The training, the people, the managers are all great! the people you work with make it so that its never a dull day. the hours are steady, and there is always someone there to help with improvement.
Was this review helpful?Yes2No2
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good dependable job
Technical support (Former Employee) –  Windsor, ONFebruary 27, 2015
very stressful when dealing with irate customers all day, they should have 10 minute breaks right after calls to be able to cope with the stress.
Was this review helpful?Yes4No6
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive and busy
Field Operations Coordinator (Former Employee) –  windsor, ontarioFebruary 25, 2015
The day is only 8 hours and ensure that everyone has opportunity to rest. The job is very busy in the daytime and the phones are constantly off the hook. word of advice is to pace self. great place to learn how to think on feet and getting quick solutions
Pros
quick thinking
Cons
short breaks
Was this review helpful?Yes6No2
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good company to work for
Technical Support/Customer Service (Current Employee) –  Sault Ste. Marie, OntarioFebruary 22, 2015
Good company to work for. Training and support are well done. Co-workers are friendly and easy to get along with. Best part of the job was to solve problems for customers and make them happy. Hardest part of the job was learning some of the tools used to get resolution for customers although with practice and support it didnt take long to learn the majority of them.
Pros
excellent support staff and management.
Cons
dealing with stressful situations and varying shifts that are bid on based on performance and stats.
Was this review helpful?Yes3No3
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Training, and fun times.
customer service rep (Former Employee) –  Vernon, BCFebruary 12, 2015
There was a lot of computer training to learn with this company and you really need to know how to communicate with people on the phone, chat though computers and transfer emails to the right department. The hardest part of the job was leaving when they moved the company overseas
Pros
rec room to use during lunch
Was this review helpful?YesNo
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
horrible workplace
sales (Former Employee) –  Windsor, ONFebruary 10, 2015
"WH***, cold hearted bi***, dumb immigrant..." shall I continue. I got the worst calls but yet they expect you to sell a tv bundle worth 150 bucks plus taxes or a phone plan for basic costing 40... have you ever tried convincing someone who hates your company to buy? I wouldn't send my greatest enemy to work here. oh and the management bully you about your sales DAILY. get used to it
Pros
NONE unless you count a measly paycheck
Cons
EVERYTHING imaginable
Was this review helpful?Yes3No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Hard Work and Challenging
Customer Service Representative (Former Employee) –  Windsor, ONFebruary 9, 2015
While I worked at Sutherland Global, I developed a large amount of respect for the people I speak with over the phone. The job is not easy and requires quick thinking, patience and adaptability. The Job challenged me in ways I think have helped me to become a better employee.
Pros
bonuses and recognition
Cons
long hours, difficult clients
Was this review helpful?Yes3No2
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Just another call centre
Technical Support Agent (Former Employee) –  Windsor, ONFebruary 5, 2015
Like any other call centre, it is full of crazy people and it's not your ideal workplace, but it's a paycheck. I don't really have much to say.
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A very productive and positive place to work
Consultant (Former Employee) –  Windsor, ONFebruary 5, 2015
A very productive and positive place to work. There are a wonderful group of people there, both in personality and work ethic. Although the hours are long and the scheduling of the shifts can sometimes make it problematic for personal life, the place is a very good place to be employed.
Pros
great group of people to work with
Cons
long hours
Was this review helpful?Yes1No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive Workplace
AT&T Consultant (Former Employee) –  Windsor, ONJanuary 27, 2015
Sutherland was a productive workplace that thrived on demanding yet enjoyable customer service. This job allowed me to succeed in managing my time effectively and working towards a common goal that all co-workers fulfilled individually.
Was this review helpful?YesNo3
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive workplace
Billing/sales (Current Employee) –  windsor ontarioJanuary 21, 2015
a typical day is signing into your systems and helping customers with any concerns they may have about their bill, fixing any issues with bills, solving account issues for customers if an order had an issue, setting up new services for customers and ensuring a high degree of customer satisfaction
Pros
benefits
Cons
runs off american holidays
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good benefits terrible client
Technical Support Associate (Former Employee) –  Sault Ste. MarieJanuary 20, 2015
I worked for one of Sutherlands clients Hughesnet. Which was the most incompetent awful company to work for because of their incompetence. Don't believe me google Hughesnet reviews and try and find one good or even ok one.
Pros
benefits
Cons
complete incompetence on client (hughesnet) not sutherland
Was this review helpful?Yes4No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun with great people
AT&T Mobility Consultant (Current Employee) –  Windsor, ONJanuary 8, 2015
I really enjoy working at Sutherland. The people are great along with the management as well. More than willing to work with you if you have any issues.
Pros
free pizza, incentives, give aways
Was this review helpful?Yes3No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Many drawbacks, not much positive beyond co-workers
Technical Support consultant (Former Employee) –  Windsor, ONJanuary 1, 2015
A typical day at SGS:
Have to arrive at least 30 - 45 minutes early and be on your way up because of the impossibly long wait for the two elevators - and there's usually only one in service - so you can be upstairs and have everything set up before you start your shift, since you're expected to start answering the phones the second the clock ticks over.
The stairs are steep and awkward, so walking up 22 flights of stairs to the 11th floor is a bit over-the-top. (But 100% props to you if you do it!)
If you start after noon, you'll have to spend at least 20 minutes trying to find a seat with a working computer.
"Working" being a relative term because the computers can't actually handle the poorly coded tools that are required to do the job, and they freeze/crash all the time.
Now, the main ordering system can only launch one instance of ordering, and it is very slow and has a tendency to freeze up the entire program if you're not careful. My position had me handling 2-3 of these orders at once, with the clock running on how long it was taking to clear each.
If your computer is being extra problematic that day don't expect to be allowed to move seats. Managers are hard to find, and harder to convince of anything.

The only positives I have to say about this job is that when you take away the issues with the systems ( in dire need of an upgrade ) the actual job is easy, and the tools are not very complex. Comfy ergonomic chairs came in half way through my time at SGS, and there was always good conversation and interesting people during the lulls.
They allow their employees to have
  more... hobbies and books on the floor for breaks or when they are not busy, or on calls waiting for the customer/technician to do a task that takes time.  less
Pros
hire anyone, paid training, easy job, interesting people
Cons
long hours, impersonal, no support, hire anyone, weird dress code
Was this review helpful?Yes13No2
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Thought provoking and innovative
Technical Consultant (Current Employee) –  Windsor, ONDecember 15, 2014
Interesting
Learned how to resolve technical issues innovatively
Supportive Management
Very friendly and fun loving co-workers
Was this review helpful?Yes2No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
very well
Technical Consultant (Current Employee) –  Windsor, ONNovember 23, 2014
great place to work, you just need to love your job if you want to work as customer service representative.
Pros
great location
Cons
shifts are random
Was this review helpful?Yes2No2
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The most enjoyable part of the job is the hardest part of the job
Customer Service Associate (Former Employee) –  Windsor, ONNovember 9, 2014
Keep in touch with our managers on site with completing tasks that is provided to us.
Provide sufficient information to customers to keep a better relationship and answer to their inquiries.
Take brakes only when needed.
Was this review helpful?YesNo1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
stressfull
Consultant (Current Employee) –  Windsor, ONOctober 25, 2014
not a good place to work very stressfull, co workers are great management not so much. hardest part is going in every day the most enjoyable is leaving at the end of the day
Pros
no pros
Cons
long hours, ever changing schedule
Was this review helpful?YesNo
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
OK
Customer Technical Support Representative (Former Employee) –  Windsor, ONOctober 22, 2014
8.5-9 hour days
Sometimes management can be a pain depending on who is running within management.
Was this review helpful?YesNo5

Overall rating

3.7
Based on 2,292 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.3
Management
3.3
Culture
3.5

Sutherland Global Services Reviews by Location