Awesome work and life exerience
Consultant (Former Employee) – Windsor, ON – 7 January 2016
My typical day at work would consist of taking inbound calls from AT&T wireless customers and resolving their issues and concerns in a time efficient, friendly, and professional manner. While being employed with SGS I have addressed and resolved customers concerns and complaints, accurately documented and researched all service issues, referred unresolved customer grievances to designated departments for further investigation. I also learned to always act professionally and patiently when addressing negative customer feedback. As far as the topic on management goes, throughout my time with SGS I have been very fortunate with my management team for the most part,however my co-workers truly did make the job worth while. Like any job there are always some downfalls, some of the hardest parts of my job would have been the fact that we are a department that is always on the go, Being an inbound call business, sometimes does cause to feel mentally drained since from time to time the job becomes repetitive. The most enjoyable part of the job was the recognition you received for a job well done as well as the many opportunities this job opens.