Sutherland Global Services Employer Reviews

I learned a lot because when taking a call i need to be patient with the client even though they are cursing me shouting at me i need to have a lot of patient. My co-workers are kind we help each other in case that we cant handle the client. The hardest part of the job is when the client is very angry and shouting because they received a wilted flower – more... they don't listen. The management gives a free lunch but very low salary. – less

It's cool working with Sutherland, it has its own values and ethics, which I enjoy the most. Learned to be self organized, even without a manager or supervisor to instruct and follow up on.

sutherland is process outsourcing company.I had been workin for the process Equifax where we had been working for night shifts.

sutherland is process outsourcing company.I had been workin for the process Equifax where we had been working for night shifts.

I enjoyed working at Sutherland while I was there. My co-workers were friendly and helpful, and my boss never micromanaged. The salary was good, and there were ample opportunities for advancement. However, after only 2.5 months, the client I was working for eliminated our project and my whole team lost their jobs. No attempt was made to place us elsewhere, – more... and no severance was paid. We were simply told that they had no more work for us to do and they sent us home. Also, the insurance benefits are very expensive. – less

One star is too many for this company. This was THE WORST PLACE I have ever worked in my life, worse than anything I could have ever imagined. The entire place is run by people who have no idea what they are doing. There is no sense of management whatsoever. The pay is poor and the benefits are EXTREMELY overpriced because there is such a high turnover – more... of losers that work here. They hire anyone off the street to do these jobs -- even management ones -- and the work environment is incredible distasteful, full of trashy people who will never go anywhere further in life. They make you sign a "code of conduct" and put up a front about the "quality values" the company lives by, but this place has NO self-respect whatsoever. People go far beyond breaking the rules and there are no consequences at all so everyone acts however they want to. This place is a complete joke of a business and a disgrace to the companies that they represent with their services. Being able to find a new job and say goodbye to this hell hole was the happiest experience that I had at Sutherland. – less

Working with this company since June 2007. Every day I like to go to office because I love my work. It creates excitement while achieving targets.
Some days are really crucial.Due Satellite outages , customer call us to fix the issue with there internet connection & there is high call volume.But it is again a part of my job.In my company manager's are – more... easily approachable.They keep motivating us & also trying to understand employees issues.
My co-worker's are really co operative.They make my job easy by spreading joy all over.
Some times it is difficult to extend the shift for 3-4 hrs but my company management help us to get relaxed in bunker, provided good canteen facility etc. – less

You were constantly under pressure, if your numbers were not 100% on a daily basis you would soon have to sign an agreement called a (PIP) form, stating that you agree with being terminated at the end of a 30 or 60 day period, or transfer out of that particular office, which I believe created a stressful situation within me. I felt if I did that, I – more... failed at being a good employee and at being myself.

In hindsight, I wish I would've just transfered out.

You also were not allowed to view and prepare what we called macro's (a set of selected verbiage used to help customers with the most frequently asked questions) during overtime hours AND the time was limited during regular hours as well. Most of the time when new product was launched, they did not have the answer either.

When I was let go, I was not given a warning or suspension which one of the managers suggested however, they decided they were sticking to company policy and insinuated that I misused company time. Which I though unfair, writing a letter to the degree that I thought it unfair. What I learned was to never go the extra mile, unless I looked into it further to be sure that I would never compromise or sacrifice my job or position, in doing so.

I enjoyed the people I worked with and I enjoyed the job also. I thought management to be professional except in the handling of this particular situation, there was miscommunication and I feel everyone involved should have been at the meeting before issuing a termination. I felt as if I did something wrong, however when it was all said and done I found out that 400 people were hired and this was a way to eliminate employees without probable cause.

Thing was, I wanted to do and know more. I wanted to excel in the company, They taught me values, I learned how to interact, relax the customers when they were upset and remedied any problems by either providing refunds or other products and services that afforded the customers atonement for errors done by previous agents.

The hardest part of the job was concentrating on keeping the numbers up to par and making sure that at the end of the day I did a complete and thorough job to the best of my ability. – less

To increase Productivity for company & Providing Benefit for Company . To Handle different Issues & Providing best information to customers.

I enjoyed being able to assist the customers. It is fulfilling to be able to help someone that is unable to navigate through the internet. While assisting the customers there are things that you learn along the way.

I enjoy clocking in and starting my day off with something positive and construtive.
.speak with many different customers across the globe
.help as many people out as i can
.take a break/talk with friends and co-workers
.sales
.customer care
.data entry

This company lost so much of my important paperwork, i just couldn't deal with it anymore

Sutherland I would say is very unorganized. However I felt that as much hard work I put in I was never acknowledged for it but,it's sometimes understandale that you may not always get a pat on the back for what you do. I felt during Maternity Leave I was treated poorly I never got my Short Term Diasiblity, Or Vacation or Sick pay.After it was time to – more... come back my position was gone. Hey you live and you learn i guess. – less

working at sutherland was good at first, i would some in talk to my team, coaching them, i learned alot about my leadership there, and I am happy to have gained those experiences while i was there.

Sutherland was a very hectic job with little benefits. The job itself did however teach me valuable customer services skills and I made some great contact and friends that I hope to keep for the rest of my life. Management is very hit or miss. Some are wonderful, hard working individuals. And others give the impression that they simply gave up on the – more... job.

The hardest part of the job was to endure the constant negative aura of your customers and still put on a happy face and provide excellent customer service. With this unfortunate reality I was able to gain far more patience for negative situations which in the end turned a very difficult task into a very rewarding aspect of the job.

The most enjoyable part of the job is with the fast pace, your day goes by very quickly. – less

There seems to be over 20 team managers yet no one is sure what any of them manage! Over 200 Underwriters on the floor and no Underwriting Manager in the place. They seem to be more concerned about filling seats so they can bill their customers versus building a quality team. They continue to hire non-experienced employees at experienced rates and hope – more... they will pass their audits with the clients....bottom line is your just a number in a cube. The turnover rate is over 60% in the first 4 months.....I hope they get their act together! If not, they will lose their main client and everyone will be out of a job. – less

Not a bad place to work, good benefits, lots of people. Standard call center

Average. Payment was not satisfactory.
Transport facility was an advantage.

A typical day at Sutherland I would describe as being busy. Really never a slow moment, busy from the start of your shift to the end. I learned how to deal with upset customer a lot better. When I first started I really didn't know how to deal with upset customer after customer, so I learned how to get them to trust me and work with me while I take – more... care of the problem. Lets say I am a lot better peoples person now after working for Sutherland. For the most part my coworkers were pretty good. I mean your always going to have coworkers who really don't take the job as serious as you, but you learn to adapt to him sad as it may sound but its true with some of the people Sutherland hire. The hardest part bout to job is just dealing with some of the coworkers who doesn't take the job seriously, dealing with the rudest customers call after call but you learn to deal with them after a while. The most enjoyable part bout the job would be the set schedule, the interacting with the customers and last just making someone who day wasn't going so good because of the service. So when u can make a customer day that's the best part about the job – less

I was doing job in Sutherland Global Service as a quality auditor
checking banking account opening form.
I learned how to check all banking form and complete work within a time limit.
Nice skill how to use export people for particular work
My co workers good for communication and friendly we had done work as a team.
the hardest part of the job : Audit – more... banking form
the most enjoyable part of the job : work with our team forcefully it was enjoyable. – less