Sutherland Global Services Employer Reviews

 Deliver world class technical care service and build customer satisfaction and loyalty
 Provide effective and timely resolution of a range of customer inquiries
 Strive for one-call resolution of customer issues
 Compete ongoing training to stay abreast of product, service and policy changes
 Strike a positive and cooperative tone with both customers – more... and co-workers
 Demonstrate best judgment in the disbursement of adjustments and credits – less

Providing the upmost customer service for at&t customers bill payments, upgrades, plan changes, etc. I learned how to multi task more efficiently than before. Managers are very supportive, co workers we were all comfortable and played like team members. Difficult part was not having customers on hold for long amounts of time. Overall I enjoyed this – more... job because it has taught me alot in regards to how you present yourself to people. – less

Learnt a lot i started from scratch and learned how to handle a customer service and a sales center. Managing people is a very good experience and i can say now i am master of it. Learnt how to analyize the data and how to work on numbers. Thinking out of box brings up more of self motivation. I used to keep my team engaged and my team used to score – more... me on all aspects 93% to 98% as Team Lead score – less

Take in-bound calls, Make out-bound calls, resolve customer issues, handle large accounts, meet productivity numbers

You speak with alot of people to determine their needs for auto insurance. You can provide them with information that they may not have been aware of.

Good experience in Sutherland, I got chance for working with clients and got very good co-workers.

Worked for a semi tech process.
us process]
night shifts.
some thing new to learn but was difficult as i don't have a technical background

nice experience ..was nice as a part of the mnc company..it was my first company as an employee..nice infrastructure and nice to be a part of the big company

i think that the program that i was in was supposed to be sutherlands pinnacle achievement. if that is where the company is headed, then i would say to stay away in very large letters.

Working with Sutherland Global Services was fun. It's my first time in a call center industry. At first, I have difficulty in adjusting myself on my working schedule, since we always had a graveyard shift schedule. But as the days passed by, I started loving to work at night. We had a lot of calls every night, and its a nice feeling especially when – more... the caller thank you for helping and assisting his / her problem. The most enjoyable part of the job is during queing... mostly of the callers were irate because of their money not posted on their account. And if we helped that irate customer and thank you for the helped you made,,, It's a SUCCESS... – less

Handle entire 12 MIS executive team last 1 year.
Prepare invoice & incentive for variance process.
Maintaining internal billing data for all processes and providing direction and support in hiring process to staff and controlling attrition, absenteeism.
Prepare monthly dashboard and Monthly Ranking for respective process.
Prepare Client & Operation – more... required ADHOC reports.
Participant with client & operation process related any discussion.
Use MS-SQL, MS-Access, Excel macro for decline work time.
Data protection and risk control in accordance with the Retail Banking policies.
Good coordination in team and Operation, client. – less

i loved working for sutherland global services.the people within the company are great.

the most enjoyable part of the job- Giving feedback to the associates.
the hardest part of the job- nil
your co-workers- very helpful and friendly

Working there was ok. i worked with all kinds of people. helping customers everyday with problems

Overall, the management is impressive and excellent. Every on-the-job training student is oblige to speak English especially when talking to the HR's. not just OJT's but also the employees. It's really good because it can let you exercise your tongue through speaking English. It's not the job that is hard for me but the fact that I am in graveyard shift.

The managers have a severe lack of knowledge and are very unprofessional to say the least. The company is poorly run and lacks job security. There is no structure and they run around like chickens with their heads cut off. The co workers are like kids on a play ground. This is not a place for any mature adults. The helath insurance is the same as you – more... would pay out of pocket if you were to get health insurance for yourself. They constantly have system issues and will try to make it seem as if the problem is with you and not their system instead of accepting responsibility for their cheaply installed equipment. and far too small server. – less

Working in a call center environment very fast pace insurance company, one out of several different insurance companies. Great experience learning and gaining knowledge. Switching of management every couple of months was a set back and no consistent organization and lack of individual agents performance logs. The co workers were great but you learn – more... to grow with all due to the amount of your life you spend with them. Working with a team can be great but you all have to work to gather for a smooth flow, it was hard due to the changes every month and some were not giving until an event came across.It was a great company i wrote policies for Sutherland was a 3rd party company. The hardest part to deal with the company was to chase down money owed for months. It was an experience! – less

I was hired for an at home position to handle calls for FTD.com during Valentine's season. Training was unstructured with constant interruptions and very little time. At first it was supposed to be from 9am to 6pm EST, but the first three days were only 3 hrs. due to them not being ready with available staff. The next week we went to the 9-6 schedule – more... with just the one week of training. When it came time to take over on phones I was totally unprepared and support via chat was horrible. When I was finally able to get someone's attention, I was basically told to tell the customer that they had to pay again for their order even though the issue was our fault. Horrible customer service! I couldn't work there. Even though I completed training without missing a single day or being late at all, I still did not receive the bonus promised upon hire. – less

the company is ran pretty good, but it need improvement. The managers dont know anything

A typical day for me consisted of answering incoming phone calls from customers and potential customers. I learned to navigate through multiple computer system, upgrades services, prorate billing invoices, and retain customers. Management was very helpful, they were always willing to coach the employees to make call better between the representative – more... and their customers. My co workers were just as helpful and always positive. The hardest part of this job was keeping up with the high demand for the client and their sales quota. The most enjoyable was speaking the my customers and knowing the at the end of the call their needs were met. – less