Productive days, Televisions on the walls to watch PG movies and BlackBerry news updates.
RIM/BlackBerry Technical Support (Former Employee) – Windsor, ON – September 9, 2014
Days at Sutherland Global services were easy going but busy most of the days. I would follow up with my customer's issues, track the tickets, handle inbound and outbound calls.
I did learn a lot more about technology, Windows OS and BlackBerry devices. Customer Service skills and MS Office Applications.
The management were polite, reasonable and helpful.
My co-workers were kind. Everyone minded their business at their own cubical doing their work.
The hardest part about the job were the shifts, we would have to do the shift bids and most of the times, their shift bid system was at an incorrect order. Systems would shut down in the middle of our calls while customers were still on the line.
Most enjoyable part of the day was solving customer's issues, satisfactions and excellent customer service skills reviews.
free breaks, free coffee and pizzas.
long hours, 9-11 hour shifts. systems were down.