Sutherland Global Serives
Customer Service Representative / Supervisor (Current Employee) – 500 Ouelette Ave. Windsor, ON – 20 March 2016
A typical day at work is helping or assisting fellow co-workers with customers, when customers request for a supervisor for further assistance I make sure their issue is resolved.
Learned from management and co-workers to go above and beyond for the customer and empathize with them to understand where are they coming from. In addition to learn and excel to new software and systems to better the customer service experience.
The hardest part of the job when the systems don't work as efficient as they should, but I look at that aspect as positive because it makes me think better on my feet and think more outside the box, to assist the customer.
The most enjoyable part of the job is, my co-workers are a joy to work with and they're very much team players and the feeling that I resolved all the customer's questions and concerns.
no room for moving up in the company/no promotions