Sutherland Global Services

Sutherland Global Services Employee Reviews

Found 264 reviews matching the search
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Great place to work in general
Customer Service Rep (Former Employee) –  Windsor, ON6 June 2016
Management/Team Leaders very helpful, caring and ensuring their team to strive to be the best representative they can be.
Pros
Very good incentives to do better
Cons
Very loud and stressful enviroment
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Overall helped me gain experience in different software
Bilingual Customer Service/Consultant (Former Employee) –  Windsor, ON30 August 2016
The people seemed great to work with and we had lots of Training given weather it turned out to be a little rushed from time to time.

I still managed to keep my work ethics in check with the 1 on 1 Team managers coaching.

The hardest part was keeping the customers satisfied with the solutions.
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productive and fun place and interactive with customers
Technical Support Agent (Current Employee) –  Windsor.ON13 December 2016
very nice job had a chance of customer interaction and making cutomer satisfied and overcome their technical issues.cobines both technical and customer reprensative experience
Pros
friendly coahes
Cons
back to back calls
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Has a bigger turnover rate than a Football game
Tier 1 Technical Support (Former Employee) –  Windsor, ON8 June 2016
When you're not being given the daily dosage of racial slurs or other insults through the phone calls with absolutely bafflingly stupid customers, you're sweating from the lack of proper Air-Conditioning, or worried that your day at work will be your last since the company will let you go for absolutely anything.

Had a customer who decided YOU need to fix their Netflix account, even though the website and service is down for maintenance? You're gone for not helping them enough, even though it's not in your policy.

Nearly died coming back from lunch cause a car almost hit you? You take too many breaks. Bye.

Your computer froze while working on an issue and now you gotta start over, and the customer understands the wait time? You're gone cause you take too long.

Finish an issue too quick? You're not being personal enough with customers.
Pros
You get to go on Reddit all day.
Cons
Everything.
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Save your time
customer service (Former Employee) –  Windsor, ON14 July 2015
This is by far the worst company to work for. Yes, it pays the bills. Yes, there is benefits. But if you aren't 'cool' and the coaches don't like you, then you will never move up. Ever. The management in the mobility department is the worst thing to ever walk this earth. Theres one manager who is a complete psycho, and everyone hates her, and she is so unprofessional. People cry on a daily basis. That is the main thing about this place. They will hire anybody who walks in that door, and they never do anything about the horrible management. I felt like I was in highschool in grade 10 with all the drama. Worst. Place. Ever.
Pros
Benefits
Cons
Management, long hours, horrible shifts, if you're not popular you won't move up.
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Good working enviroment
Technical Support Specialist (Current Employee) –  Windsor, ON18 June 2016
Flexible schedule
great team work
great place to start up a career
and a place to learn and attain great heights
Good working environment
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Good experience.
Customer Service Representative (Former Employee) –  Windsor, ON9 January 2017
A good job to learn how to deal with customers, especially unsatisfied customers and how to help them. Working environment is not great though.
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very productive workplace
Customer service (Former Employee) –  Windsor, ON21 December 2016
Challenging at first but very exciting after adaptation. conducive working environment with open aspirations for every worker.
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sutherland help you grow
Technical support consultant (Former Employee) –  Windsor, ON7 December 2016
great place great people they actually do care about their employee and they also go extra mile to look out for their employee miss my customers .....
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Good Place to work
Customer Service Professional (Part-Time) (Former Employee) –  Windsor, ON16 October 2016
It was an inbound call position where major issues would be related to the errors/problems in delivery of goods requested by the customer and their solution.
Pros
Flexible Hours, Friendly environement
Cons
Work Pressure
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Its okay for at least to work with.
Technical support Consultant (Former Employee) –  Windsor, ON5 October 2016
It is good place to work but no further progressions for highly technical people.So for the beginners this company is good but not in the long run. you cannot increase your knowledge.
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Just there
Customer service consultant (Current Employee) –  Windsor, ON23 November 2016
A typically a day work is just there no challenges , the same thing all the time and learnt how to be technical, sweet and nice to customers even though they are very mad or swearing at you.
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Sutherland
Sales Representative (Former Employee) –  Windsor, ON20 November 2016
Great job for people looking for hours,however environment is pretty grime and a lot of work is required for minimum wage.
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Productive Place To Learn
Technical Support Consultant (Current Employee) –  Windsor, ON1 June 2016
productive place to learn and improve on technical skills. long hours but good experience for those just entering customer support.
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Fast Pace Environment
ISM Agent (Former Employee) –  Windsor, ON12 November 2016
A very busy workplace requiring lot of energy and concentration.Working hours and holidays keep changing based on the requirement.
Pros
Paid Training
Cons
Varied hours
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Great people that care
Technical Consultant (Former Employee) –  Windsor, ON8 November 2016
The environment is nice and people are helpful. For certain position it can get stressful but people understand and are willing to help. Good pay for the work required.
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good atmosphere
technical support (Current Employee) –  Windsor, ON20 January 2016
It is a good company to work for, management friendly and helpful, the job it self is easy however very stressful. It is a routine and repetitive job which try to resolve customers tv, internet and phone issues over the phone. I like the job, but I do believe it should pay more.
Pros
Good benefits
Cons
Pays too little
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Only good if you're desperate.
Telecommunications Sales Representative (Former Employee) –  Windsor, ON6 July 2013
If you are absolutely desperate for a job, than this job is definitely better than living on the streets. Here you will be on the phones all day (which actually isn't that bad once you get past the whole being yelled at thing) but you will be constantly dealing with poor upper management. I worked in Sales, and the it was extremely organized. You're no longer treated as a person, more like a hog there for one specific purpose, and there is absolutely no such thing as job security. If management doesn't like you (or in some cases if you don't put out) they will find any possible reason to either make you hate your job and have no sanity until you voluntarily quit or just fire you.

The only plus side about working here is the benefits, which you will use. Frequently.
Pros
Amazing benefits, amazing coworkers.
Cons
Poor salary, terrible management, long hours, no sanity.
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Productive and fun workplace with cafeterias and activities
Customer Representative (Former Employee) –  Windsor, ON26 July 2016
Love the environment and how the company takes care of their employees. You meet new people and feel challenged everyday. The actual job is fun and demands patience and forward thinking when taking calls but overall great company to work with.
Pros
Activities, great lessons and training, good environment
Cons
Pay every two weeks
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its call center work
CSR - Customer Service Representative (Former Employee) –  Sault Ste. Marie, ON8 November 2016
Worked on multiple programs. Pay was ok. I became proficient on phone lines and working with escalated calls... hours are mostly awful...
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Overall rating

3.7
Based on 2,743 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.4
Management
3.3
Culture
3.5

Sutherland Global Services Reviews by Location