Pros: new friends, sometimes lunch days.
Cons: long hours, uncoordinated managers
Sutherland is a great place to make friends, the people you work with are fantastic.
Sutherland has a high turn over rate (so be aware of that)
The managers are so-so, very few of them are good most of them are cold, and usually do not communicate with one another.
you will be talking a lot of calls, a never ending amount of calls, they will be from the US (but don't tell them that you're Canadian) the people calling will have little to no understanding of any technology, they will yell and scream at you, and will not usually listen.
the pay is good if you enjoy sitting in a drab gray mini cubical.
the hardest par to f the job is dealing with the new people who are not fully trained, and the "support" team which is full of newbies who, again are not fully trained. long hours make it hard to have any friends out side of work
most enjoyable part are really the friends you will make