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Sutherland Global Services
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523 reviews

Sutherland Global Services Employer Reviews

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Bingo
Inbound Technical Support Specialist (Former Employee), Windsor, ONJune 3, 2013
Decent job working with people
decent tips
easy work
meet interesting people
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Great Co-Workers and semi great work enviroment
Customer Service Representative (Current Employee), Sault Ste. Marie, ONMay 25, 2013
Pros: excellent charity work. great benefits
Cons: stripped of hours and lowered commissions
I really enjoy my co-workers they are part of the reason I am still currently with the company. I find that over the time that I have been with the company they have made significant changes to the way they treated their employees.
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Ok place to work. I would not reconmend it to anyone. This job is not for everyone.
Customer Service Representative (Former Employee), Windsor, ONMay 18, 2013
Pros: meet a lot of great people.
Cons: had a quota that you have to meet, very very pushy
In the world of Tell-marketing, Its hard. The job may seen easy to do but it is not good for everyone. My job that i had at Sutherland Global Services was a OK job. There was good points and bad at this line of work. I was under the AT&T Bronze SW program. I dealt with Irate customers when they called in about their bill. This job was really hard and – more... Stressful for me. I would go back if it was my last resource. – less
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N/A
Technical Support Specialist (Former Employee), Windsor, ONApril 28, 2013
Pros: pay, co workers
Cons: long hours, sales requirements, dishonest managers(sales based only)
Will not report further as there is nothing to say nice further. Rehiring to this company is impossible for many and all. Once you leave a placement you can never go back.
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Very productive place to work and very comfortable
Customer Service Representative (Former Employee), TPG ProgramApril 12, 2013
Management very friendly and knowledgable. Comfortable work setting. Really enjoyed working there and was a great learning experience.
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sales
Customer Service Representative (Former Employee), Windsor, ONApril 11, 2013
Cons: pushed to make sales
Take phone calls about customers bills and try to sell then something, my job title was considered customer service but I was pushed to make sales. Co-workers where nice but stressed out.
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Productive and fast past environment
Team Leader (Current Employee), Windsor, ONMarch 25, 2013
- Great technical support knowledge as an outcome from Sutherland
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Good Company
Customer Service Representative (Former Employee), Sault Ste. Marie, ONFebruary 20, 2013
Pros: excellnet management
Cons: advancment
my time at Sutherland was a positive and i encourage to apply there , I left due to Advancemnet and wish I never would have I miss the people and value the company
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Absolutely loved it!!!
Supervisor (Former Employee), Vernon, BCFebruary 14, 2013
Pros: loved teaching them and seeing them learn
Cons: have to give the discipline
Absolutely loved Sutherland. It was fun working my way up from CSR to Team Lead to Supervisor. As CSR there were metrics to meet, which i exceeded. As Team Lead I got to help struggling team members learn the policiies and be able to meet metrics. As supervisor I got to lead a team of 15 employees and make sure the they met metrics, give discipline – more... where needed, I was able to do one on ones to get to know the reps better and teach them best how to learn the policies better. Also I was the go between for the company and the representatives for new material and rules. – less
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Always busy
Sales rep (Former Employee), Windsor OntarioFebruary 14, 2013
Pros: great pay
Cons: long hours
By keeping busy the hours went by quickly. The training kind of lacked guidence.
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Not very organized (High turnover rate)
Customer Service (Former Employee), Windsor, ONJanuary 31, 2013
Pros: discounts at some nearby restaurants
Cons: long hours
Expectations are too high for the first couple of months, respectful atmosphere. Had to take many calls regarding disgruntled customers. Management was not very reliable.
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Great people to work with
Customer Service Representative (Former Employee), Sault Ste Marie, ONJanuary 29, 2013
Pros: summer bbq's
I really enjoyed working with my co-workers. I enjoyed the regular feedback I would get. I appreciated that there's was always something new to learn and 'keep me on my toes'
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Customer Service
Customer Service Representative (Former Employee), Windsor, ONJanuary 28, 2013
Worked in a team environment assisting customers with their television, internet and phone services including technical support and bill assistance.
Worked in a semi-team environment where we got together occasionally to go over improvements that we could make towards our customer relations.
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Productive Understanding Fun
A&T Southwest Bronze, Command Administrator (Former Employee), Windsor OnJanuary 28, 2013
Pros: enjoyed the people i worked with
Cons: long hours
In my line of work I would answer phones, email, scan, fax, put reports together, present reports, write up correctives, keep logs of call ins (sick day call ins), greet people as they came into the office to speak to me about Health and Safty issues they are having, making a report on those and presenting them to the commity
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a lot of good people work there
Technical Support (Former Employee), sault ste marie onJanuary 25, 2013
I enjoyed working there i met a lot of great people the benifits where helpful the training was good
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This company was an unenjoyable workplace.
Technical Support Representative (Former Employee), Windsor, ONJanuary 21, 2013
I enjoyed the work and the assisting of clients with their problems but the overall atmoshpere of the company was not enjoyable
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Fun Work Place with Gym, Recreation area and Gaming area.
Program Supervisor, Intuit Account (Former Employee), PhilippinesJanuary 4, 2013
Handles 15 agents in the team and monitors their individual performance to ensure that the service delivery level was met,
Learned a lot about technical stuff about trouble shooting computer related concerns.
Management is average, and the support is also good.
Co-workers are very fun to be with and also supportive.
hardest part of the job is to terminate – more... an employee due to poor attendance and attitude problems.
Easiest and enjoyable part is when I easily got regularized and retained to the main account due to good performance. – less
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Good Salary , Good managment
System Engineer (Former Employee), Windsor, ONNovember 30, 2012
Troubleshooting Call Centre client issue , like IP phone , PC , Exchange email issue , Vlan Issue , virtualization
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Ugh..
CSR/ Technical Analyst (Former Employee), Windsor, ONNovember 6, 2012
Horrible place to work, they lie to you to make it sound great!! It's not.
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Productive and fun workplace
Sales Consultant (Former Employee), Sault Ste.MarieOctober 29, 2012
I worked at sutherland global services for 2 years, It was really fun working with a team, and learning new things everyday. I love helping people as much as I can. I worked for AVG, selling technical service to people who needed it. My co-workers were amazing people who would give you a hand if needed. The hardest part of my job would had to of been – more... telling people they had a virus on there computer. The most enjoyable part of my job was to let the customers know that we had a solution for there issue, and that I could get them over to a technician to remote onto there computer to fix there virus. It was a really good experience. – less

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering – Read more

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