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Sutherland Global Services
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828 reviews

Sutherland Global Services Canada Employee Reviews

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fun place
Tier 1 Tech Support (Current Employee), Sault Ste. Marie, ONJanuary 16, 2014
Company is great to work for but is very limited to the wages The supervisor position is great.
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Absolutely awful.
Billing & Sales (Former Employee), Windsor, ONJanuary 12, 2014
Pros: no pros.
Cons: everything about this business is a con..
Kept my commission and holiday pay. Very rude. Terrible staff. Unorganized. AWFUL. DO NOT WORK HERE.
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Work Place is Fun
Customer Service Representative (Former Employee), PhilippinesDecember 26, 2013
Pros: free sleeping quarters
Cons: long hours
we have to work during holiday season. we used to deal with different kinds of customers,
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busy workplace with many phone calls to take!
Smartphone Technical Support Specialist (Former Employee), Windsor, ONDecember 12, 2013
Pros: loved working at a call centre
Cons: when people hangup on you
research in motion department
inbound and outbound calls.
fixing any error on every single blackberry and learning about every error possible.
know how to fix software issues
how to sync device with computer or google
most enjoyable part was when you speak to the customers through the phone and they tell you they're life haha.
hardest part....some phone calls used to take a long time depending on the speed of the computer and if sometimes something did not work on the computer we had to fix the issue with the computer first and then move to the next step which is trying again with the device itself.
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Continuous Learning at Sutherland
SR. ASSOCIATE TRAINING MANAGER (Former Employee), Clark Freeport Zone, P03December 8, 2013
Work at Sutherland is a continuous learning. It is a necessity that you learn different things overtime. Sutherland is a dynamic workplace hence new learnings should be learned and applied.
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I think most people know what Sutherland is like.
Customer Service Representative (Former Employee), Windsor, ONNovember 29, 2013
My coworkers were great. Training was awesome.
I did basic troubleshooting for a cable/internet company. Tough job, but if you're technical it may just be for you.
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Great place to work if you don't get consumed by office politics or get laid off.
Customer/Sales/Tech Support (Former Employee), Windsor, ONNovember 18, 2013
Pros: great social atmosphere, laid back working
Cons: calls can be high stress, and so can the work environment and vying for shifts
In my year in working there I was laid off from four contracts and fired from one for not making sales targets that weren't even stated in the signed contract as required.
- Great social atmosphere but also forces you in close quarters with everyone you don't like as well as who you do like.
- Good chance to learn customer handling skills without having to be in a face-to-face retail situation.
- Swing shifts; there is some stability and you bid on shifts that are given priority based on performance logistics, so you're motivated to do better.
- Discounts on products based on your contracts.
- Oftentimes there are contests based on sales and customer handling skills.
- Contracts sometimes don't last long as the entire process is based on an external market whose priority is profiteering. There's almost no job security as while you may be hired back on for another contract there is zero guarantee of that.
- Managerial chain of command seems kind of erratic and advancing up the chain seems kind of biased or shady.
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Is an ok place to work
Customer Care Representative (Former Employee), windsorNovember 4, 2013
Awesome people to work with, hours were kinda messed up and management is still kind of new - if your cut out for customer service try it out.
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Good workplace
BlackBerry Technical Support Consultant (Current Employee), Windsor, ONOctober 17, 2013
- Learning variety of different issues and how to deal with them.
- Gained a lot in customer experience and trouble shooting steps.
- Managing to successfully satisfy the customer.
- Co-workers are nice and kind.
- Hardest part of the job is when customer gets angry and frustrated.
- Get to meet a lot of co-workers and learn new things everyday.
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Very professional
Sales Representative (AT&T SW Bronze) (Former Employee), Windsor, ONOctober 9, 2013
Pros: benefits
Cons: wage
 Reviewed customer accounts
 Recommended products to customers to better suit their needs
 Provided excellent customer service
 Worked in a team environment
 Assisted new employees with using program systems
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Good place to improve Customer Service skills
Customer Service Representative (Current Employee), Windsor, ONSeptember 23, 2013
A typical day at work: Answering phone calls, billing a sales.
What you learned: Customer service
Management: Great management
Co-workers: Friendly and fun

There is nothing hard about Sutherland, great training program.
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Unorganized and chaotic
Sales rep./customer care for AT&T Southwest (Former Employee), Windsor, ONSeptember 13, 2013
Pros: paid trianing
Cons: everything else
Sutherland is a really great place to work if you like to be constantly criticized by several people often at the same moment. This establishment was very unorganized, their training does not prepare you for the work you will face, and instead of being supportive, the supervisors and managers are critical and cold.
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Hectic Unorganized Job
Sales Rep (Former Employee), Windsor ontarioAugust 21, 2013
Pros: going home early
Cons: everything listed above and more.
This was my worst job in the history of my employment, If you are interested in pushing sales on people who can't afford the bills they have then this is the job for you, the customers are not kind they are rude, and not only are you dealing with speaking to them and listening to their problem from at&t, you are operating the computer systems, and only have a certin amount of time to be on the phone, the management is un organized, its a fast pased mess, you go home very drained almost as if your spirit is being sucked out of you, Coaching sessions on CRIFT people listen to your calls all the time and you are graded on EVERYTHING, if you can manage this stress go for it, you may get commision at some point but not likely. NOT for sensetive people.
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Great Opportunity
Customer Service Rep (Former Employee), Windsor, ONAugust 15, 2013
I think that this is a great place to grow and to teach you things!
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....
Customer Service Representative (Former Employee), Windsor, ONAugust 13, 2013
Pros: gained experience
Cons: long hours
Answering inbound calls for a call center. Co-workers were nice, working for Sutherland taught me patience.
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Good place to work
AT&T CUSTOMER/TECHNICIAN SERVICE REPRESENTITIVE (Former Employee), Windsor, ONJuly 29, 2013
Wish they had more accommodations for part time, other than that it was a good place to work, friendly staff and co-workers, good training.
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Customer Service Rep.
Customer Service Rep (Former Employee), Sault Ste Marie, ONJuly 22, 2013
Pros: work
Cons: sitting behind desk.
I set up computer and connect to phone so I can answer phones. I help Customers with issue they are having with connecting to computer. Hours vary!
Management is there to guide you and help you if you run into issues

Co workers are friendly
Sitting behind desk answering calls. Because I am use to working in the industry work
most enjoyable part about my job is when I have helped the customer and my coworkers.
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Customer service is key.
Customer Service Representative (Former Employee), Windsor, ONJuly 12, 2013
Working at Sutherland is an ever changing duty. Its faced paced and requires great focus. Great company to work for.
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Only good if you're desperate.
Telecommunications Sales Representative (Former Employee), Windsor, ONJuly 6, 2013
Pros: amazing benefits, amazing coworkers.
Cons: poor salary, terrible management, long hours, no sanity.
If you are absolutely desperate for a job, than this job is definitely better than living on the streets. Here you will be on the phones all day (which actually isn't that bad once you get past the whole being yelled at thing) but you will be constantly dealing with poor upper management. I worked in Sales, and the it was extremely organized. You're no longer treated as a person, more like a hog there for one specific purpose, and there is absolutely no such thing as job security. If management doesn't like you (or in some cases if you don't put out) they will find any possible reason to either make you hate your job and have no sanity until you voluntarily quit or just fire you.

The only plus side about working here is the benefits, which you will use. Frequently.
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Productive fun workplace
Technical Support Representative (Former Employee), Sault Ste. MarieJune 12, 2013
Pros: free lunch
Cons: repetitive
Job duties were to assist customers with technical issues involving their personal computer systems be it an operating system problem or an antivirus issue. Typically consisted of about 11 to 20 calls per 8 hour shift.

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering – Read more

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