Sutherland Global Services Employer Reviews

Sutherland has allowed me to get a good start at life and learn some great lessons and how to attain success in the working world.
I have been able to be part of most teams the company has to offer, from support, to supervising, escalations, retention team and pilot launches.
It is time now to take what I have learned and move on to the next chapter.

The hardest part of the job was memorizing all of the sales catches, and packages that needed to be sold. I would say the most enjoyable part of my job would have been talking to some customers, not all... obviously not all were entirely pleasant. A typical day at work would include answering the phone about once every 3 seconds unless there was an – more... a long wait time, the longest wait period I remember having was 20 minutes with no calls. – less

So my typical day would be arriving at work 30 minutes early. I would sign into the computer and the programs required to do my job to the best of my abbility.
I would then log onto my phone and start taking constant incoming calls for 8 hrs. I would et the alloted breaks and lunch, and use them to leave the building and go out side for air from the – more... fast enviroment. – less

Attendance
Call Analyzing
Coaching Employees
Customer Care
Floor Manager of 100 Employees
Inbound Calls
Meeting Goals
Meeting with Clients
Metric Driving
Outbound Calls
Presentation Reviews
Sales
Troubleshooting

Management is very young and working on the buddy system, the days are stressfull and you always have a manager breathing down your neck

I think Sutherland is one of the best jobs to have in Windsor just because there is nothing else out there with full time, full benefits. The management and fellow co-workers are awsome, that's probably what's kept me there so long. It's an extremely stressful environment, and there is no appreciation of a common agent such as myself shown by the company. – more... For instance, I am an asset in both customer service (shown by excellent feed back statistics) and in technical knolege (shown in above average quality audits) and have been there for almost 2 years now. There is no more job security for me then someone who was hired yesterday. I don't want to work for a Large corporation anymore. – less

This company does not provide any employee benefits neither didn't care about employee satisfaction.

Management are not very good at working with each other or employees. Management expectations of their employees is too strong for the lack of training they provide. The most enjoyable part of the day is when upper management leaves so the employees can relax and do the job without being under watch and pressure.

Management and co-workers great to work with.
Lots of contests and big ticket prizes.
Schedule is not flexible and you have little control on hours. Often same shift for 6 weeks +.

My daily tasks was to help customers with the filling of their taxes. I developed an active listening skills, and good management. The co-workers were great. the hardest part of my jobs was dealing with customers who knew nothing about computers leading them through the software was not easy. the most enjoyable part of my job was lunch time.

Need more training, may be overwhelming for some people. Need to know alot about technology.

Going to work at a call center you are never sure what to expect when you go in for your shift, you may have a great day or a bad day. your co-workers were just like high school girls, gossip and rumors every time you turn around.. management were also included in this some times.
for many calls weather you be calling the customer or new customers or – more... they are calling you, they started the call off by yelling and swearing at you. I can say that i have been sworn at and told off in every language. There are some customers however are very polite and will even make a joke with you.
The hardest part is the unhappy people yelling at you from the other line, and the enjoyable part is making new friends around you. – less

Answering billing and sales calls for AT&T Southeast.
The hardest part of the job is making sales.
I enjoyed talking to many different people

Sutherland Global Services is a very High paced environment.
I was able to complete all SGS offered LEAD courses and also completed my yellow belt in six sigma prior to my departure.
With my position I was working one on one with our clients to ensure they were provided with any data they may request or plan for upcoming training. The most enjoyable – more... part of my position was the daily interactions with the employee's working on the production floor. – less

I know a lot of people refer Sutherland to "where the devil lives" (It won't let me put it in... you can figure it out), but in reality, as long as you stay out of the basic office drama, and do your job of course, its a great place to work. I would work here again if I could.

This company is run by a U.S based management that refuses to put any money back into the Canadian operations, and is ALWAYS looking for ways to save a buck. Facillities manager refused to purchase any equipment ( vacuums, carpet shampooer,floor sweeper)needed to maintain the facillities in a clean, healthy enviroment due to in his words budgetary restraints.This – more... made both facillities look dirty which caused many complaints from employees, to which we had to answer we were sorry but we were doing the best we could with what we had to work with. After awhile I could no longer accept the way management expected the under paid janitorial staff to try and clean these places without proper equipment and I had to resign my position and move on to another company. I have never seen so many female employees crying in the stairwells or outside as I saw at Sutherland due to pressure being put on them by thier managers to do better at thier job. This company goes through employees so fast that they never stop having training sessions for new employees – less

i was awarded as a one of the top most scored consultant all over the branches across the world.

Taking calls for Cox Communications, who customers were having either video or internet problems. worked to resolved problems threw the phone or by computer, if problem could not be resolved the would make arangements to have a technician come and fix the problem.

I worked as an at&t customer care rep. I handle calls reguarding adding lines, making payments on the account, and upgrades. I also did a little of tech support.

Billing support for AT&T U-verse
- Accepted bill payments over the phone
- Handled customer complaints and concerns positively
- Experience taking in-bound calls in a fast pace call center environment
- Ability to navigate and multi-task with various applications while conversing with the customer
- Provide effective and timely resolution of a range – more... of customer inquiries

EDUCATION – less