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Sutherland Global Services
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795 reviews

Sutherland Global Services Employee Reviews

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great hours
Consultant/ Technical Support (Former Employee), Windsor, ONJune 6, 2014
Pros: great hours
Cons: closing my department
got many hours working here but they are closing the department that i was working in
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nice
Level 2 Tech Support Agent (Current Employee), philippinesJune 1, 2014
Pros: balance
Cons: long calls
I like working in this company especially the intuit account
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Pleasant Co-Workers/Management & High-Stress Job
Customer Care (Current Employee), Windsor, ONMay 9, 2014
A typical day at work consists of resolving billing issues and providing information about products and services over the phone. This job has enhanced my computer skills and familiarized me with a fast-paced work environment. The management is competent and my co-workers are easy to get along with. The hardest part of the job is keeping a positive attitude in response to receiving back to back complaints. The best thing about this position is the job security and guaranteed hours.
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Call centre with many different campaigns
Consultant (Current Employee), Sault Ste marie On CanadaMay 5, 2014
Pros: not always in a uniform, frendly people
Cons: borring work
The management is great but the work is boring and tedious. I take calls as tech support for a large tv company and i just get yelled at all day because them not knowing how to plug a chord in propperly is my fault.
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Nice enviroment,Frieindly people.
Level 2 Tech Support Agent (Current Employee), PhilippinesMay 4, 2014
Sutherland has a very good and a very friendly enviroment all the managers are always willing to help and provide feedback if needed. in sutherland there is always something new to learn.
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Day in the life
o U-Verse Technical Support telephone agent (Former Employee), Windsor OntarioMay 2, 2014
People were personable but the schedules were way too inflexible.
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Sutherland Global Services.
IT tech support representative for AT&T Uverse (Former Employee), Windsor, ONApril 23, 2014
Pros: easy work
Cons: always working on weekends.
- management is great.
- hardest part of the job is the strain on your voice from talking on the phones all day.
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avoid like the plague
Supervisor/Manager (Former Employee), Windsor, ONApril 7, 2014
this place drains you, than throws you to the wolves. they have little regard for values, employee moral or job satisfaction.
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hard work all day
UFO technical support specialist (Former Employee), Windsor, ONMarch 10, 2014
Pros: it was a easy job
Cons: liked everything about it
start my computer log in and assist techs with issues they are having over the phone or over a chat

I learned how to manage multiple chats at a time and assist the customer and the techs with any issue that came up

the most enjoyable part of the job was finishing and assisting with any issue that came up i felt good fixing problems
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very bad work culture
sales representative (Former Employee), Windsor, ONFebruary 27, 2014
your co-workers are the best part of the job,but as for the rest like management and salary,that's basically a joke.
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Boring but easy job
Senior Case Manager (Former Employee), Windsor, ONFebruary 18, 2014
If you are desperate for a job this job is always there they hardly ever turn people away. You do technical support but you don't have to be tech savvy they are always willing to teach new comers. There is always room for advancements due to the amount of people who leave per year. It does get to be stressful and very dry and you would have to learn to cope with that with that said some enjoy that kind of environment a lot.
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Job where you get to deal with customers' problems
consultant (Former Employee), Windsor, ONFebruary 17, 2014
If you can't handle dealing with pressure and multitasking, call center jobs aren't for you. The job required that you don't remain on the calls for a long time, breaks and any other activities are supervised. At times, you had to deal with customers' misunderstandings and a lot of times, they call to complain about a bill they have not gone through because they are convinced they are right. The company itself isn't that great to work for.
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Productive and fun Work place
Data Analyst (AT&T) (Current Employee), Toronto, ONFebruary 9, 2014
Expertise in Data Analyst, Expert on Networking tools and software, good communication platform
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Was extremely easy going , great people , great job
Tech support (Former Employee), Windsor ONJanuary 28, 2014
Pros: great work envo. a lot of people
Cons: can get a lot of anger customers
Working at sutherland was really fun and easy going . the trained you on site. anything you required they were open to suggestions
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Great benefits but little job security
Team Manager - Microsoft Zune (Former Employee), Vernon, BCJanuary 21, 2014
Pros: nice co-workers
Cons: moved all work offshore
Laid off due to work taken from Canada to the Phillipines. We worked extremely hard, especially in management but had no job security at all.
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Generally nice co-workers, terrible management style, long and horrible hours with deplorable pay
Technical Service Representative (Former Employee), Windsor, ONJanuary 17, 2014
Pros: learned never to go back there looking for work
Cons: shift bids, called randomly, supposedly based on metrics performance but there were guaranteed shift opportunities to some
There was a lot of promises to be there with assistance in understanding all the information you were responsible for, and some of the coaches were good with that, but others were definitely not. Was frustrating to not be able to assist callers with appropriate help due to confusion and delays in getting additional assistance
Felt manipulated by management when they were looking to make quotas for their clients
A lot of information to be responsible for, and felt like not enough time to get a proficient enough grasp of it to effectively do the job
Hated it when, due to system issues, and dealing with the client's various departments scattered all over the world, you couldn't get the cooperation or assistance needed to get your job done, especially with metrics time constraints
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fun place
Tier 1 Tech Support (Current Employee), Sault Ste. Marie, ONJanuary 16, 2014
Company is great to work for but is very limited to the wages The supervisor position is great.
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Absolutely awful.
Billing & Sales (Former Employee), Windsor, ONJanuary 12, 2014
Pros: no pros.
Cons: everything about this business is a con..
Kept my commission and holiday pay. Very rude. Terrible staff. Unorganized. AWFUL. DO NOT WORK HERE.
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Work Place is Fun
Customer Service Representative (Former Employee), PhilippinesDecember 26, 2013
Pros: free sleeping quarters
Cons: long hours
we have to work during holiday season. we used to deal with different kinds of customers,
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busy workplace with many phone calls to take!
Smartphone Technical Support Specialist (Former Employee), Windsor, ONDecember 12, 2013
Pros: loved working at a call centre
Cons: when people hangup on you
research in motion department
inbound and outbound calls.
fixing any error on every single blackberry and learning about every error possible.
know how to fix software issues
how to sync device with computer or google
most enjoyable part was when you speak to the customers through the phone and they tell you they're life haha.
hardest part....some phone calls used to take a long time depending on the speed of the computer and if sometimes something did not work on the computer we had to fix the issue with the computer first and then move to the next step which is trying again with the device itself.

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering – Read more

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