Pros: loved working at a call centre
Cons: when people hangup on you
research in motion department
inbound and outbound calls.
fixing any error on every single blackberry and learning about every error possible.
know how to fix software issues
how to sync device with computer or google
most enjoyable part was when you speak to the customers through the phone and they tell you they're life haha.
hardest part....some phone – more... calls used to take a long time depending on the speed of the computer and if sometimes something did not work on the computer we had to fix the issue with the computer first and then move to the next step which is trying again with the device itself. – less