Sutherland Global Services

Sutherland Global Services Employee Reviews

Found 264 reviews matching the search
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not worth it
sales (Former Employee) –  Windsor, ON9 January 2017
Very horrible place to work, im honestly suprised there are good reviews on here as i had worked for sutherland for about 2 years and have never ever heard a single co worker say anything positive about working there, only how much they want to leave and find another job. First off they have extremely high expectations for new hires... you have about 30 days or so on the sales floor to perform perfectly and hit targets, if you dont you are put on a 30 day plan to basically be top notch perfect or you get fired. Second managment plays favorites, if you dont become a top performer or if you dont suck up to managment they will find any small reason to fire you. Lastly everyday you get verbally abused by customers for pay that is a joke, pay should be way more than what they offer.
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Good experience.
Customer Service Representative (Former Employee) –  Windsor, ON9 January 2017
A good job to learn how to deal with customers, especially unsatisfied customers and how to help them. Working environment is not great though.
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bad management
Phone agent (Former Employee) –  Windsor, ON8 January 2017
The job was stressfull, I worked in billing for AT&T and I was forced to push people to buy services that they couldn't afford by speaking to them in smart ways, I couldn't handle putting people in more debt then they were in already
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Very rude managament when I started
Telephone Sales (Former Employee) –  Windsor, ON3 January 2017
First of all, I am sales in and out and have never had an issue at any workplace, so sales were not an issue. I had some issues getting used to the system as did numerous others.
management screaming at you first day, not helpful. Very uneducated leaders with no experience in leadership roles.
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Fast paced - never a dull moment
Customer Support Specialist (Current Employee) –  Windsor, ON2 January 2017
Clear targets and goals - with accessible friendly managers. Lots to learn on the job although there is paid training too. Career advancement opportunities for people who aspire to go for it. keep busy for the whole shift so it goes by fast. The worst part of the job is the customers. But once you realize you are the complaint department and learn how to manage the call its not bad at all! the customers love you once you fix their complaint! I love the people I work with, but that's me. if I didn't then I would find a place where I did.
Pros
friendly managers, thorough training, ongoing learning, medical dental and vision benefits for every level available.
Cons
cranky customers pretty much most of the time.
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Nice and disciplined workplace
Chat consultant (Former Employee) –  Sault Ste. Marie, ON28 December 2016
It was nice working with this company. I gained lots of experience and knowledge from there of how to communicate and solve problems of customers with patience.
Pros
Good salary, fun events, free meal and coffee, cooperative managers and coaches
Cons
No job security
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Good Job, but its not for everyone.
Customer Service Representative (Current Employee) –  Windsor, ON27 December 2016
its a decent enough place to work but it is definitely a high stress position and its not meant for everyone. its a good job with good benefits and lots of ways to move up in the company. but again not for everyone.
Pros
commission, incentives, benefits, great co-workers.
Cons
call center, not very flexible with scheduling.
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very productive workplace
Customer service (Former Employee) –  Windsor, ON21 December 2016
Challenging at first but very exciting after adaptation. conducive working environment with open aspirations for every worker.
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awesome benefits yet bad employee relation and communication with employer
Customer Service Representative (Former Employee) –  Sault Ste. Marie, ON14 December 2016
Training does not fully apply to tools used to do the job. you must be able to self learn. Coaches will go over new tools in a matter of minutes and tell you to start using it. Be careful Don't make errors after your 3 months, a coach will talk to you but that is basically letting you know without saying " been nice working with you". they don't help correct issues or direct you in how to avoid making the error again. it is you did this and now you are gone.

Co-workers are great people,
for a Call Center best customer , very few customers yell or swear at you.

Management: will not talk to you unless you go though a coach and then to coach's supervisor, before you get to management.
Pros
friendly customers, good pay, good benifits
Cons
watch your back, follow rules 100%, never change voice level no matter what they tell you.
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productive and fun place and interactive with customers
Technical Support Agent (Current Employee) –  Windsor.ON13 December 2016
very nice job had a chance of customer interaction and making cutomer satisfied and overcome their technical issues.cobines both technical and customer reprensative experience
Pros
friendly coahes
Cons
back to back calls
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Get it in writing!
Consultant (Former Employee) –  Windsor, ON12 December 2016
A typical day at work was answering calls for accounting software. They told us we'd get 8 weeks training when in reality it turned into 3. There were many from our training group who quit. Get everything in writing from these people, or else you'll be up the creek without a paddle.
Pros
Free food
Cons
Job insecurity, lying from management
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sutherland help you grow
Technical support consultant (Former Employee) –  Windsor, ON7 December 2016
great place great people they actually do care about their employee and they also go extra mile to look out for their employee miss my customers .....
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Working at S Global
Technical support representative (Current Employee) –  Gatineau, QC5 December 2016
Pretty good people to work with. Greater freedom than in most call centers. Work from home positions are great. Raises every year.
Pros
work from home positions
Cons
poor pay
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Just there
Customer service consultant (Current Employee) –  Windsor, ON23 November 2016
A typically a day work is just there no challenges , the same thing all the time and learnt how to be technical, sweet and nice to customers even though they are very mad or swearing at you.
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Productive and great work place
Part-time Customer Service Representative (Former Employee) –  Windsor, ON22 November 2016
Diverse team with various opportunities to develop your career in Customer Support. Opportunities for growth exists within the organization
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Sutherland
Sales Representative (Former Employee) –  Windsor, ON20 November 2016
Great job for people looking for hours,however environment is pretty grime and a lot of work is required for minimum wage.
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confined space
Customer Service Agent (Former Employee) –  Sault-Sainte-Marie, ON16 November 2016
the building is like a big box that your enclosed on. there is really no pay raise of any kind. a typical work day is drawn out, with customers yelling at you because they broke their services. the most enjoyable part of the job is playing on a computer.
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Fast Pace Environment
ISM Agent (Former Employee) –  Windsor, ON12 November 2016
A very busy workplace requiring lot of energy and concentration.Working hours and holidays keep changing based on the requirement.
Pros
Paid Training
Cons
Varied hours
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Great people that care
Technical Consultant (Former Employee) –  Windsor, ON8 November 2016
The environment is nice and people are helpful. For certain position it can get stressful but people understand and are willing to help. Good pay for the work required.
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its call center work
CSR - Customer Service Representative (Former Employee) –  Sault Ste. Marie, ON8 November 2016
Worked on multiple programs. Pay was ok. I became proficient on phone lines and working with escalated calls... hours are mostly awful...
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Overall rating

3.7
Based on 2,738 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.3
Management
3.3
Culture
3.5