Has a bigger turnover rate than a Football game
Tier 1 Technical Support (Former Employee) – Windsor, ON – June 8, 2016
When you're not being given the daily dosage of racial slurs or other insults through the phone calls with absolutely bafflingly stupid customers, you're sweating from the lack of proper Air-Conditioning, or worried that your day at work will be your last since the company will let you go for absolutely anything.
Had a customer who decided YOU need to fix their Netflix account, even though the website and service is down for maintenance? You're gone for not helping them enough, even though it's not in your policy.
Nearly died coming back from lunch cause a car almost hit you? You take too many breaks. Bye.
Your computer froze while working on an issue and now you gotta start over, and the customer understands the wait time? You're gone cause you take too long.
Finish an issue too quick? You're not being personal enough with customers.
You get to go on Reddit all day.