Pros: hire anyone, paid training, easy job, interesting people
Cons: long hours, impersonal, no support, hire anyone, weird dress code
A typical day at SGS:
Have to arrive at least 30 - 45 minutes early and be on your way up because of the impossibly long wait for the two elevators - and there's usually only one in service - so you can be upstairs and have everything set up before you start your shift, since you're expected to start answering the phones the second the clock ticks over.
The stairs are steep and awkward, so walking up 22 flights of stairs to the 11th floor is a bit over-the-top. (But 100% props to you if you do it!)
If you start after noon, you'll have to spend at least 20 minutes trying to find a seat with a working computer.
"Working" being a relative term because the computers can't actually handle the poorly coded tools that are required to do the job, and they freeze/crash all the time.
Now, the main ordering system can only launch one instance of ordering, and it is very slow and has a tendency to freeze up the entire program if you're not careful. My position had me handling 2-3 of these orders at once, with the clock running on how long it was taking to clear each.
If your computer is being extra problematic that day don't expect to be allowed to move seats. Managers are hard to find, and harder to convince of anything.
The only positives I have to say about this job is that when you take away the issues with the systems ( in dire need of an upgrade ) the actual job is easy, and the tools are not very complex. Comfy ergonomic chairs came in half way through my time at SGS, and there was always good conversation and interesting people during the lulls.
They allow their employees to have hobbies and books on the floor for breaks or when they are not busy, or on calls waiting for the customer/technician to do a task that takes time.