Making customers happy and supportive management.
Customer Service Representative (Current Employee) – Windsor, ON – November 12, 2015
A typical day at work involves handling at minimum 4-6 irate customers who are unsatisfied about the service. What I do as a customer service representative is de-escalate this situations, look at our offers and come up with an alternative, or simply give the customer an explanation on how to stop the same situation from happening again. This involved a lot of listening, patience, and problem solving skills. The most enjoyable part of the job was giving the customer a resolution, and flipping the situation to give them a smile.
Another thing I loved about Sutherland was the extremely supportive staff. Your good work was always recognized, and if you were in need of help, your coworkers/team managers were always there to help you progress and improve.
Many ways to advance in the company.