Sutherland Global Services Employer Reviews

I used to work everyday in graveyard shift usually from 8 pm here in Philippines until 10 in the morning the next day because we are base in United States. Our office hours is from Monday-Friday 8pm - 10 am eastern standard time.We're reviewing documents of the clients properties, personal information especially on their housing insurance such as with – more... different insured calamities like house insurance,flood,fire wind & hail. Making/ Calling right person for the correction's on the client's requirements. Calculating client's equity. Hardest part of my work when your always required to have overtime from pre-shift until post shift my eyes is getting irritated it turns to color red feel the pain especially when your out of the office then the sunrise will come into your eyes.Enjoy working with my colleagues & enjoy talking even through fone. I resigned because i wanna travel abroad. – less

Job duties were to assist customers with technical issues involving their personal computer systems be it an operating system problem or an antivirus issue. Typically consisted of about 11 to 20 calls per 8 hour shift.

extremely stressful environment
everyone that worked there absolutely hated it, only stayed until they found a new job.

Decent job working with people
decent tips
easy work
meet interesting people

I really enjoy my co-workers they are part of the reason I am still currently with the company. I find that over the time that I have been with the company they have made significant changes to the way they treated their employees.

In the world of Tell-marketing, Its hard. The job may seen easy to do but it is not good for everyone. My job that i had at Sutherland Global Services was a OK job. There was good points and bad at this line of work. I was under the AT&T Bronze SW program. I dealt with Irate customers when they called in about their bill. This job was really hard and – more... Stressful for me. I would go back if it was my last resource. – less

Will not report further as there is nothing to say nice further. Rehiring to this company is impossible for many and all. Once you leave a placement you can never go back.

Management very friendly and knowledgable. Comfortable work setting. Really enjoyed working there and was a great learning experience.

Take phone calls about customers bills and try to sell then something, my job title was considered customer service but I was pushed to make sales. Co-workers where nice but stressed out.

- Great technical support knowledge as an outcome from Sutherland

my time at Sutherland was a positive and i encourage to apply there , I left due to Advancemnet and wish I never would have I miss the people and value the company

Absolutely loved Sutherland. It was fun working my way up from CSR to Team Lead to Supervisor. As CSR there were metrics to meet, which i exceeded. As Team Lead I got to help struggling team members learn the policiies and be able to meet metrics. As supervisor I got to lead a team of 15 employees and make sure the they met metrics, give discipline – more... where needed, I was able to do one on ones to get to know the reps better and teach them best how to learn the policies better. Also I was the go between for the company and the representatives for new material and rules. – less

By keeping busy the hours went by quickly. The training kind of lacked guidence.

Expectations are too high for the first couple of months, respectful atmosphere. Had to take many calls regarding disgruntled customers. Management was not very reliable.

I really enjoyed working with my co-workers. I enjoyed the regular feedback I would get. I appreciated that there's was always something new to learn and 'keep me on my toes'

Worked in a team environment assisting customers with their television, internet and phone services including technical support and bill assistance.
Worked in a semi-team environment where we got together occasionally to go over improvements that we could make towards our customer relations.

In my line of work I would answer phones, email, scan, fax, put reports together, present reports, write up correctives, keep logs of call ins (sick day call ins), greet people as they came into the office to speak to me about Health and Safty issues they are having, making a report on those and presenting them to the commity

I enjoyed working there i met a lot of great people the benifits where helpful the training was good

I enjoyed the work and the assisting of clients with their problems but the overall atmoshpere of the company was not enjoyable

Handles 15 agents in the team and monitors their individual performance to ensure that the service delivery level was met,
Learned a lot about technical stuff about trouble shooting computer related concerns.
Management is average, and the support is also good.
Co-workers are very fun to be with and also supportive.
hardest part of the job is to terminate – more... an employee due to poor attendance and attitude problems.
Easiest and enjoyable part is when I easily got regularized and retained to the main account due to good performance. – less