➢ Described product to customers and accurately explained details and care of merchandise.
➢ Effectively communicated with and supported sales, marketing and administrative teams daily.
➢ Assisted customers with food selection, inquiries and order customization requests. Performed cash, OPS and eCommerce transactions for Superstore’s new Click and Collect department.
➢ Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
➢ Served as the main liaison between customer, management and sales team.