Superior Propane Employee Reviews

Found 48 reviews matching the search
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very stressfull at times
Bilingual Customer Service / Dispatch (Former Employee) –  Guelph, ONAugust 16, 2012
taking emergncy calls at night for propane leaks

\learned how to calm a nervous person down to get the correct information so that I could relay the info to the driver

Mangement was fairly new a a bit disorganized but helpful

my co-workers were great we worked well together
Pros
allowed to surf the net and watch tv
Cons
hard to get a driver to go on calls as they were often over the limit for driving hours
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Delivery Coordinator
Delivery Coordinator - Lloydminster - Oil Patch (Former Employee) –  Guelph, ONJune 13, 2012
working for Superior was interesting - the drivers were always great to deal with and they were always a big help. The team that I worked with became like a family. The dispatching unfortunately was extremely easy and not much to do on a daily basis but the drivers more than made up for everything and finding challenges made the day go smoother
Pros
could work from home
Cons
no winter vacation
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work well as team
Service & Delivery Administrator (Current Employee) –  Guelph, OntarioMarch 29, 2013
It is a great group of people I work with, we are all willing to help each other. The management has different rules for different people, example flexability of start & finish time, not using all people for special projects even if somebody else is more suited, hardest part of job is staying busy, most enjoyable part is variety of work
Pros
good co-workers
Cons
no job security
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Work culture
Customer Service Representative (Current Employee) –  GuelphJune 22, 2015
The company has great benefits for its employees. At work support and help is always available from team leads/supervisors and co-workers
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Seasonal work that drives you into ground
Operations (Former Employee) –  Guelph, ONMarch 16, 2014
Decent pay and national company, but propane seasonality means you bust your butt for 4 months of the year and spend the next 8 hoping to keep your job and fix issues with system.

Top Leadership changes every year it seems, so management always shuffling around to avoid axe falling. They also have a lottery style when picking teams for the following season- if you are not picked you are quickly tossed.

If they can get their work load balance in place and instill a culture of support, could be a good place, but they are still going through a lot of difficulties.

I said it before- horrid winter schedule= burn outs and then you are expected to fix it all come the spring.
Pros
fast paced if you lik that, some very skilled employees, decent wage
Cons
unrealistic leadership, and work pace/seasonality, high turnover of employees
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Stay clear - it's a nightmare!
Sales Executive (Former Employee) –  Guelph, ONNovember 15, 2012
This was the worst career experience of my life. The company is totally dysfunctional. There is no leadership, incompetent management and a shocking lack of professionalism amongst current employees. A lot of desperate people hanging on to dead end jobs in a dying company. Any good, qualified employees have left and joined smaller, regional competitors who are easily winning the business away. Antiquated IT systems, dysfunctional org structure, and antagonistic attitudes between departments. Customers are leaving in droves, and for good reason. The product is overpriced, no value-add provided by sales/customer service and there is absolutely no concern for customer satisfaction.
Pros
it's a paycheque - but only if you're desperate
Cons
incompetent management, toxic work environment, terrible employee morale
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Productive and Fun Environment, room to learn and grow
Account Manager (Former Employee) –  CalgaryMarch 18, 2014
In this position, I would receive client invoices and match them up with tickets and have the invoices mailed out to clients.
Once clients have received their invoice and have made payment to Superior I would then match up the payment amount to the correct invoice.
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Very fast paste - extremely busy
Customer Accounts Team Lead/Associate Trainer (Former Employee) –  Thunder Bay, ONMarch 9, 2015
Very busy with lots of meetings, management does not respect their employees, customers and coworkers were great to work with. It was very stressful.
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Friendly place to work with company luncheons
Payment Processor (Former Employee) –  Concord, ONAugust 19, 2013
Friendly and enjoyable workplace, managers were exceptional. A high paced environment which allowed me to grow and learn new tasks.
Company luncheons and picnics.
The office re-located to Calgary.
Pros
luncheons
Cons
company moved to calgary
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I recomend this company to NOBODY in Thunder Bay
Customer Accounts Rep (Former Employee) –  Thunder Bay, ONOctober 9, 2014
The entirety of Operations will not be in Thunder Bay for long. No security what so ever, and General Manager is Horrid.
Pros
former credit/collections manager
Cons
current management and lack of job security
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Low Morale/High Staff Turnover
Customer Experience Specialist (Former Employee) –  Thunder Bay, ONMay 15, 2014
Really think before you apply to this specific location. While there are many great people you will be working with, there are some that make doing your job well seem impossible.
Pros
previous management
Cons
new manager
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This is where you want to be!
Human Resources Advisor (Current Employee) –  Mississauga, ONJanuary 16, 2013
Wonderful place to work! Great team of people!

Superior Propane is Canada's only national provider of portable fuels, equipment, and service delivered locally to customers in more communities than any other propane company.
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good pay, poor system, on call sucks
Bulk Delivery (Current Employee) –  Barrie, ONFebruary 5, 2014
Good pay, short staffed, not enough equipment, poor communication with dispatch, on call sucks, long hours, fellow employees very helpful and nice, routing sucks.
Pros
pay, ot, decent equipment
Cons
long hours, on call, poor management
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Decent lunch room
Bilingual Customer Service Representative (Former Employee) –  Guelph, ONFebruary 24, 2013
Co-workers relations is great, really good team work

Work resources and tools to do the work is very disconnected cutting on efficiency and creating bottlenecks
Pros
summer bbq
Cons
everything is disconnected
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fun workplace
Accounts Payable Administrator (Current Employee) –  Calgary, ABAugust 14, 2012
very relaxing work environment
fun to work with co-workers
no hardest part of job
most enjoyable part of job is there is lots of fun to work with co-workers
Pros
relaxing work environment
Cons
get busy in winter time
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Pays well, but too many people making decisions
Bulk Delivery Coordinator, Northern Saskatchewan (Former Employee) –  Guelph, ONFebruary 28, 2013
Will be better in the future. Very outdated computer system, too many managers all making different decisions, communication needs much improvement.
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summer BBQ
Bilingual Customer Service Representative (Former Employee) –  Guelph, ONFebruary 24, 2013
co-workers and team environment was really good

poorly organized and resource platforms very disconnected limiting productivity.
Pros
summer bbq
Cons
infrastructure poorly implemented
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Good coworkers, regional management undergoing changes
Bulk Delivery Driver - Seasonal (Former Employee) –  Edmonton, ABMay 6, 2015
typical day started at 5:30am, first customer usually before 6:30 (where 24 hour access to propane tanks and/or cylinders). Had to maintain a relatively fast, yet steady, pace in order to complete the route. Most days were 12-13 hours long, making family life a challenge with a spouse who works nights. Did enjoy being souly responsible for completing the task.
The hardest part was the customers with more than 15 cylinders requiring filling where lifting into cages was required. The smallest forklift cylinders weigh 55lb(aluminum) or 85lb(steel) when full, the heaviest bottles were around 175lb full (which meant I filled them AFTER putting them in the cage)

Not a job for someone who has previous back problems or carpel tunnel syndrome!!!!

But nice, experienced coworkers, always willing to help troubleshoot issues over the phone. The dispatch system is well organized as it lists the customers in a reasonable, GPS based order, though deviation was sometimes okay to start in the middle of the list in order to deliver to 24 hr access locations or get to busy locations before the delivery sites were crowded and challenging to get access.
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Awesome place to work, co-workers were great to work with, management were awesome to work with
CSR/ Administrator (Former Employee) –  Edmonton, AlbertaJuly 7, 2014
Wonderful place to work, always learning something new. Very busy but fun !
Pros
free lunches, xmas parties
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Good place to work in.
National Pricing Analyst (Former Employee) –  Mississauga, OntarioJanuary 12, 2013
Wonderful co-workers.
Out of this world boss.
Wonderful culture.
Getting along with everybody.
Pros
working with wonderful boss.
Cons
relocation of the mississuaga office to calgary.
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Overall rating

3.0
Based on 49 reviews
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Ratings by category

Work/Life Balance
3.1
Salary/Benefits
3.1
Job Security/Advancement
2.1
Management
2.4
Culture
2.7