This place was enjoyable to work for during my first 5-6 years as our manager was professional, intelligent, and easily approachable.
Upon his departure, everything went downhill, especially employee morale. It became a full-blown, ice-cold call-centre environment, eventhough we were constantly told that it was not a call centre. Most of the team leads (not all) were completely and utterly useless! They’d often refuse to accept escalated calls from irate customers, and when they did, they’d go against everything that we were taught as an employee just to get the customer off the phone as quickly as possible because it was interrupting their 8:15am breakfast feast during work hours.
Favouritism became blatantly obvious as certain employees would get picked on way more often than others for the same reason.
The benefits were great, however it was not worth the stress, and that’s why I chose to leave once securing another job elsewhere. Management had no idea what was going on as company policies changed on a dime.
During my time there, the turnover rate was extremely high, and this company lost many great long-term employees for the above reasons.
If you're desperate for employment, then by all means apply, just don't expect any compassion or job security from the various levels of management.
Extremely poor management from both the upper and lower levels