Service CSR (Current Employee) – Guelph/Eramosa, ON – 2 December 2017
The position is challenging, the support from management is great, coworkers are fantastic, wages are ok, benefits are good. The people who you work with is what makes the place such a great place to work.
Typical business hours, support, benefits, atmosphere
Wages need to come up in line with other utilities, large division between departments
Volatile work environment with constant re-staffing
Various Positions (Former Employee) – Calgary, AB – 13 November 2017
Although I worked there for over 10 years, I saw constant turn over. There were layoffs 2 - 3 times per year which I felt were handled poorly. The president of the company and all management changed multiple times and daily there was uncertainty.
Was able to learn many departments due to constant change, Learned how to communicate and work with a vast diversity of coworkers and customers.
Hostility became part of the environment, making it difficult to concentrate and work, went home unhappy and unsure of future constantly.
Operations Supervisor (Former Employee) – Edmonton, AB – 9 November 2017
When I first started here, it was a very stable company that valued it's customers, big or small. When I left, the managers changed every 6 months if not more frequently and it became a very penny pinching environment.
Ontario Cylinder Coordinator (Current Employee) – Guelph, ON – 29 October 2017
Its a great place to work. The employees are fun loving people, who really care about each other and the customers. The management values work life balance for all of their employees. The drivers typically work 8 hr days. The pay is good and you could receive bonuses. They really try to make it stress free and fun. Everyone there works hard and plays hard.
Former employee finance (Former Employee) – Mississauga, ON – 3 October 2017
Work here and you know what favouritism is. Worthless manager who just thinks about herself. Cannot say a good word. The whole dept has no integrity and no team spirit. It is the manager to be blamed. She has no ethics. Its not worth working here. Energy wasted for wothless people.
Driver (Former Employee) – Drayton Valley, AB – 11 August 2017
Ability to meet many new people and assist in making the day to day life a bit better by having a positive attitude and be able to talk to customers and try to assist in dealing with minor issues the may be having
Driver (Former Employee) – Kamloops, BC – 27 July 2017
Be prepared for some of the most ridiculous job assignments that you could ever imagine.Local management is engaged in a perpetual meeting, by phone, and totally oblivious to day to day operations.Absolutely clueless, only concerned in hanging on to their pitiful jobs. The entire of Canada dispatched out of Ontario by people who have no idea of the area you are servicing, what could go wrong? If you really need employment and cannot find anything else, go ahead, although keep your options open, take whatever training you receive and keep looking all the while. If the trucks are yellow, just leave them sitting where they are and look elsewhere.
Regional Inventory Administrator (Former Employee) – Calgary, AB – 15 July 2017
Typical day was busy, learnt new data system for job used only by this company only. Management keeps to themselves not a lot of communication about what is happening with the company. Workplace culture is okay, they try to make it enjoyable. Hardest part getting help from Supervisor to enhance your skills. Most enjoyable part is being able to work on your own.
Support (Former Employee) – Guelph, ON – 6 May 2017
No leadership, no support Leadership doesn't really mean anything they say...all smoke and mirrors Constant changes that end up changing nothing, vicious circle of stress and making no gains Not enough staff in the right jobs to make a dent in the workload Staff put in terrible positions everyday to try and explain away all the company issues to customers with no support from upper management Nothing but a numbers game, no concept of how jobs are done yet the people who don't do the jobs tell the workers what's right and wrong Atrocious staff turn over rate Unprofessional environment, it's like being at a pub in the background while you're on the phone with clients
Benefits, pay (beware it's a deal with the devil you'll sell your soul)
Productive company with engaging and friendly staff.
Night Delivery Driver's Assistant (Former Employee) – Whitby, ON – 20 March 2017
Superior Propane offered a positive and productive work environment, with helpful co-workers. The hours were manageable, the facility was well kept and managed, and the staff was enjoyable to work with.
HR Manager - East of Canada (Former Employee) – Montréal, QC – 20 February 2017
J'ai bien mon expérience avec eux je me suis senti très utile et respecté dans mon champs d'activité. J'ai eu la chance de faire parti du comité de Direction au Québec en en Atlantique et ceci m'a permis de mettre en valeur mes compétences et mes connaissances. Au Québec j'ai négocié un convention collective très avantageuse pour la compagnie et en Atlantique j'ai embauché le personnel de hauts niveau pour ainsi refaire une équipe de direction complète pour toute cette région.
Co-workers are great to work with very friendly and willingly to help you with anything .Worst supervisor i have ever seen i can't not even imagine that know one has realized this and open there eyes to the problem zero support zero couching leaving early every day never there to help you . zero listening skills Do not Recommend this to anyone . Management is worst!!!!!!!!
very interesting to work here, as i like to drive and connect with people.
Bulk truck drive (Current Employee) – Echo Bay, ON – 23 January 2017
I'm looking forward in getting a full time position, I have learned a lot about handling dangerous goods in a safe way. As well have learned to be more alert and how to approach different job delivery sites while planning my routs etc.
Customer Service Representative (Former Employee) – Sainte-Catherine, QC – 5 December 2016
Supervisor is very demanding and lacks professionalism, In the call center department a CSR received 50 plus calls a day but you are rated on the calls that did not meet the supervisor's approval and not appreciated when you diffused a irrate customer who was not happy with the company's overall service and threatened to change provider. The support was lacking and directives were based on superficial enumerations. You're qualifications are overlooked. It was the worst supervisor I ever worked for. Due to being 'glued' to our phones the csr group could rarely attend and was often left out of company meetings. Sadly the job was robotic. There was no leeway in taking time to resolve a customer's issue. I enjoyed learning about propane and my co-workers were amazing.
SAC Thunder Bay (Former Employee) – Thunder Bay, ON – 8 October 2016
*The long time employees/managers were great but they kept hiring newly laid off call centre employees which changed the workplace dynamic to be more focused on call centre stats rather than good customer service *many supervisors were self serving and lazy/dishonest *Pay is very low but management refuses to address it; The low pay issue is edited out of all employee surveys...SP routinely lays off employees for no reason once they make to much money, even if the work suffers *For many of the employees it's a job for ancillary family income But you cannot provide for a family with the salary from this job unless you are upper management *Too many executive leadership changes too frequently, no clear direction for employees, always under threat of new execs outsourcing/relicating jobs *Good job if you need one right away or if you're still looking, would not recommend long term employment with SP, there is no job security *SP would constantly fire people randomly and it creates a very uneasy workplace environment; Everyday the fear of being laid off is present *Very useful job experience, but it was not worth the stress of having zero job security *The workers are almost all good, honest people who try to do a good job despite insufficient leadership and compensation
Customer Account Representative (Former Employee) – Thunder Bay, ON – 22 September 2016
This place was enjoyable to work for during my first 5-6 years as our manager was professional, intelligent, and easily approachable. Upon his departure, everything went downhill, especially employee morale. It became a full-blown, ice-cold call-centre environment, eventhough we were constantly told that it was not a call centre. Most of the team leads (not all) were completely and utterly useless! They’d often refuse to accept escalated calls from irate customers, and when they did, they’d go against everything that we were taught as an employee just to get the customer off the phone as quickly as possible because it was interrupting their 8:15am breakfast feast during work hours. Favouritism became blatantly obvious as certain employees would get picked on way more often than others for the same reason. The benefits were great, however it was not worth the stress, and that’s why I chose to leave once securing another job elsewhere. Management had no idea what was going on as company policies changed on a dime. During my time there, the turnover rate was extremely high, and this company lost many great long-term employees for the above reasons. If you're desperate for employment, then by all means apply, just don't expect any compassion or job security from the various levels of management.
Extremely poor management from both the upper and lower levels